Steve McKinney
Sr. Solutions Consultant at Meta- Claim this Profile
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Bio
Jason Barnes
Steve continuously adds unprecedented value in every aspect of our business. He is among the very best at many of the rarest key skills necessary in the technology industry. His ability to discover, quantify and communicate the business benefits for the customer is unmatched. He understands the customer's' business, the challenges and communicate a vision for change and transformation. Steve articulates a clear path to the desired state that has the customer nodding and saying "yeah, we can do this". In addition, his work is backed by 20+ years of success in helping customers improve their business, drive revenue up and drive costs out. Steve is a extremely easy to work with and raises the level of play of everyone in the organization, always lending a hand, and always having the best interest of others in mind.
Jason Barnes
Steve continuously adds unprecedented value in every aspect of our business. He is among the very best at many of the rarest key skills necessary in the technology industry. His ability to discover, quantify and communicate the business benefits for the customer is unmatched. He understands the customer's' business, the challenges and communicate a vision for change and transformation. Steve articulates a clear path to the desired state that has the customer nodding and saying "yeah, we can do this". In addition, his work is backed by 20+ years of success in helping customers improve their business, drive revenue up and drive costs out. Steve is a extremely easy to work with and raises the level of play of everyone in the organization, always lending a hand, and always having the best interest of others in mind.
Jason Barnes
Steve continuously adds unprecedented value in every aspect of our business. He is among the very best at many of the rarest key skills necessary in the technology industry. His ability to discover, quantify and communicate the business benefits for the customer is unmatched. He understands the customer's' business, the challenges and communicate a vision for change and transformation. Steve articulates a clear path to the desired state that has the customer nodding and saying "yeah, we can do this". In addition, his work is backed by 20+ years of success in helping customers improve their business, drive revenue up and drive costs out. Steve is a extremely easy to work with and raises the level of play of everyone in the organization, always lending a hand, and always having the best interest of others in mind.
Jason Barnes
Steve continuously adds unprecedented value in every aspect of our business. He is among the very best at many of the rarest key skills necessary in the technology industry. His ability to discover, quantify and communicate the business benefits for the customer is unmatched. He understands the customer's' business, the challenges and communicate a vision for change and transformation. Steve articulates a clear path to the desired state that has the customer nodding and saying "yeah, we can do this". In addition, his work is backed by 20+ years of success in helping customers improve their business, drive revenue up and drive costs out. Steve is a extremely easy to work with and raises the level of play of everyone in the organization, always lending a hand, and always having the best interest of others in mind.
Credentials
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Oracle RightNow CX Cloud Service Implementation Specialist
OracleMay, 2013- Oct, 2024
Experience
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Meta
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French Polynesia
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Law Practice
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1 - 100 Employee
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Sr. Solutions Consultant
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Feb 2022 - Present
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Kustomer
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United States
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Software Development
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1 - 100 Employee
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Sr. Solutions Consultant
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May 2019 - Feb 2022
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AST Corporation
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Software Development
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1 - 100 Employee
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Sr. Solution Consultant
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Nov 2017 - May 2019
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Helix Business Solutions
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Enterprise Solutions Architect
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Apr 2016 - Nov 2017
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Customer Experience Manager
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Jan 2013 - Apr 2016
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Convergys
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Sr. Contact Center Consultant
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2009 - 2013
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RightNow Technologies
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United States
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Software Development
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Sr. Solutions Consultant
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Dec 2004 - Dec 2008
Senior Solution Consultant – Public Sector Sales, Tulsa, OK Project Manager – Public Sector Service, Dallas, TX As a Project Manager, oversaw the daily operations of the RightNow Web and Case Management projects, including interviewing technical leaders, clarifying business requirements, developing strategy and roadmap vision, managing resources and overseeing business process and technical mapping. As the Senior Solution Consultant, led the completion of business processes and the creation and documentation of end user requirements for new and existing customer application projects. • Managed the largest software implementation project in the history of the company, generating $12 million in additional professional services revenue from U.S. Air Force Human Resources Call Center. • Leveraged the latest project management techniques and software engineering best practices for the USAF project, regarded by the company as the “Most Innovative Implementation” project in 2005. Show less
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AmeriVision Communications
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United States
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Telecommunications
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1 - 100 Employee
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Director Of Contact Center Operations
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Sep 1998 - Dec 2001
Managed all aspects of operations in four departments with over 360 employees. Created and administered departmental budgets amounted to $7 million. Approved all expenditures related to Customer Service and Sales needs, including technology, bonuses and salary increases. Assisted in the development and implementation of all training materials, as well as methods used to train and educate staff members Managed all aspects of operations in four departments with over 360 employees. Created and administered departmental budgets amounted to $7 million. Approved all expenditures related to Customer Service and Sales needs, including technology, bonuses and salary increases. Assisted in the development and implementation of all training materials, as well as methods used to train and educate staff members
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Hewlett-Packard
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United States
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Information Technology & Services
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300 - 400 Employee
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Call Center Manager
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Nov 1996 - Sep 1998
Presented KPI’s to the Regional Geographical Managers on monthly, quarterly and annual basis. Compiled, and administered a $4.6 annual budget for over 10 departments. Implemented all new technologies, and advised the management team of future technology needs. Designed and developed a customer contact system utilizing MS Access. Restructured departmental positions to save in excess of $120,000 annually in overtime costs. Facilitated all US outsourced operations within the HP Customer Service Center. Assisted in the implementation of a comprehensive training program for all department staff. Show less
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PacifiCare Health
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United States
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Banking
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Customer Experience Specialist
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1990 - 1996
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Education
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1992 - 1994
The University of Tulsa
Business Administration and Management, General
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