Desktop Support Technician

• Oct 2022 - Present

Tester II - @ Intel

• Oct 2021 - Oct 2022

ACE-IT PC Technician

• Apr 2021 - Jul 2021

ACE-IT Technician

• Feb 2019 - Apr 2021

Computer Support for US Army Corps of Engineers Providing desktop computer, network, and printer support for US Army Corps of Engineers, Northwest Division and Portland District Computer Support for US Army Corps of Engineers Providing desktop computer, network, and printer support for US Army Corps of Engineers, Northwest Division and Portland District

ACE-IT PC Technician

• Jun 2018 - Feb 2019

Computer Support for US Army Corps of Engineers Providing desktop computer, network, and printer support for US Army Corps of Engineers, Northwest Division and Portland District Computer Support for US Army Corps of Engineers Providing desktop computer, network, and printer support for US Army Corps of Engineers, Northwest Division and Portland District

ACE-IT PC Technician 1

• Mar 2016 - Jun 2018

Computer Support for US Army Corps of Engineers Providing desktop computer, network, and printer support for US Army Corps of Engineers, Northwest Division and Portland District Computer Support for US Army Corps of Engineers Providing desktop computer, network, and printer support for US Army Corps of Engineers, Northwest Division and Portland District

Product Support Analyst Level 2 Case Manager

• Jun 2012 - Jul 2015

• Receive inbound customer calls and place outbound calls & follow up emails/calls during scheduled hours, providing an excellent customer experience at all times, documenting accurate case notes/tickets. • Deliver excellent customer service in order to resolve customer issues remotely by using Log Me in rescue to retain customers. • Collaborated with Sr. Technical Support Engineers to troubleshoot issues reported by customers. • Receive inbound customer calls and place outbound calls & follow up emails/calls during scheduled hours, providing an excellent customer experience at all times, documenting accurate case notes/tickets. • Deliver excellent customer service in order to resolve customer issues remotely by using Log Me in rescue to retain customers. • Collaborated with Sr. Technical Support Engineers to troubleshoot issues reported by customers.

Information Technology Services

• Jul 2011 - Sep 2011

• Assist technicians, following established processes with routine procedures such as re-image systems, install software, upgrade memory, or install new hardware, PC rotation schedule and documentation. • Assist with disposal of old devices according to Electronic Waste Disposal Program at COCC. • Goal-oriented and enjoy working as a team member as well as independently. • Assist technicians, following established processes with routine procedures such as re-image systems, install software, upgrade memory, or install new hardware, PC rotation schedule and documentation. • Assist with disposal of old devices according to Electronic Waste Disposal Program at COCC. • Goal-oriented and enjoy working as a team member as well as independently.

Computer Lab Attendant

• Sep 2009 - Mar 2011

.• Provide students with level-one IT help desk support, Assist students logon, answering multi-line telephone, Monitoring student’s activities in the computer lab. • Check status of computers/printers/paper tray/supplies in Labs & Classrooms. • Support Microsoft Office, Adobe Photoshop, Other Applications, Pay to print system, Open Lab on Saturdays. .• Provide students with level-one IT help desk support, Assist students logon, answering multi-line telephone, Monitoring student’s activities in the computer lab. • Check status of computers/printers/paper tray/supplies in Labs & Classrooms. • Support Microsoft Office, Adobe Photoshop, Other Applications, Pay to print system, Open Lab on Saturdays.