Experience

RetailNext

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Retail Engagement Manager

  • Dec 2021 - Present

  Boston, Massachusetts, United States - Leverage Retail Operations experience to deliver meaningful customer insights - Partner with customers to ensure that their strategic objectives are being met - Train customers on analyzing and interpreting data - Strategically partner with customers to drive adoption within store teams - Provide ongoing education and relationship management



DXL Group

• United States
• Retail
• 700 & Above Employee

• Procurement and Store Operations Manager

  • Oct 2019 - Dec 2021

  Canton, MA. The Procurement and Store Operations Manager assists the Store Operations team through the management of ongoing Procurement projects, vendor relationships, payment systems, and inventory. * Oversee the Purchasing Department through supervision of the Purchasing Coordinator and any applicable specialists. * Work with the Purchasing Coordinator to negotiate favorable pricing and terms for the Company. Obtain quotes and RFP's from multiple vendors. * Support projects and initiatives… Show more The Procurement and Store Operations Manager assists the Store Operations team through the management of ongoing Procurement projects, vendor relationships, payment systems, and inventory. * Oversee the Purchasing Department through supervision of the Purchasing Coordinator and any applicable specialists. * Work with the Purchasing Coordinator to negotiate favorable pricing and terms for the Company. Obtain quotes and RFP's from multiple vendors. * Support projects and initiatives that lead to process and pricing improvements for the supply purchasing function * Act as liaison between Finance and Procurement * Analyze expenditures *Reconcile monthly budget variances

• Procurement and Store Operations Administrator

  • Dec 2016 - Oct 2019

  Canton, Ma. • Manage supply inventory for DXLG corporation • Facilitate orders with vendors • Manage ongoing Procurement projects • Research vendors and products to maintain competitive pricing while ensuring quality • Negotiate with vendors and initiate Requests for Proposals (RFP’s) to maintain fiscal responsibility • Identify and implement process improvements • Analyze expenditures • Reconcile monthly budget variances • Coordinate delivery of supplies for new store openings… Show more • Manage supply inventory for DXLG corporation • Facilitate orders with vendors • Manage ongoing Procurement projects • Research vendors and products to maintain competitive pricing while ensuring quality • Negotiate with vendors and initiate Requests for Proposals (RFP’s) to maintain fiscal responsibility • Identify and implement process improvements • Analyze expenditures • Reconcile monthly budget variances • Coordinate delivery of supplies for new store openings • Develop successive training content for Procurement Department • Train all members of the department on basic Procurement principles and functions • Manage Store Operations projects as necessary • Create UAT test conditions and project plans for Store Operations projects • Oversee and assist with User Acceptance Testing performed by Store Operations

• Store Operations and Field Support Specialist

  • Sep 2013 - Dec 2016

  • Assist the Manager of Communications with providing essential information to stores • Draft, write and edit field communications for ease of execution • Utilize communication tools such as email and the intranet portal to communicate with the field • Analyze information and report on non-compliance • Independently survey the field for important feedback; analyze and report on that feedback as needed • Catalyst for Field Concerns; determine weight of concern and appropriate… Show more • Assist the Manager of Communications with providing essential information to stores • Draft, write and edit field communications for ease of execution • Utilize communication tools such as email and the intranet portal to communicate with the field • Analyze information and report on non-compliance • Independently survey the field for important feedback; analyze and report on that feedback as needed • Catalyst for Field Concerns; determine weight of concern and appropriate action, communicate to appropriate party, create plan of resolution, follow through to conclusion • Compile and distribute Topics for Regional Conference Calls Weekly • Work directly with Regional Operations Managers; disseminate important topics to be covered weekly • Store Operations Liaison to Store Systems. Learn new system enhancements and conduct UAT testing as needed • Assist with Train the Trainer sessions for POS rollout to the field • Produce training documentation and training modules • Produce and Manage content through the communications application • Assist the Manager of Procurement with monthly and annual budget plans



77 Kids by American Eagle

• Assistant Store Manager

  • Aug 2012 - Aug 2013

  Manage all activities related to growth of profitability within the store, including process and productivity standards and improvement, expense controls, and maximizing gross margin Set, monitor and follow up on productivity goals and objectives for the store team to maximize sales and profitability Own and ensure operational excellence through the implementation of company-defined Best Practices; monitor results and productivity through operational scorecard; correct/adjust plans… Show more Manage all activities related to growth of profitability within the store, including process and productivity standards and improvement, expense controls, and maximizing gross margin Set, monitor and follow up on productivity goals and objectives for the store team to maximize sales and profitability Own and ensure operational excellence through the implementation of company-defined Best Practices; monitor results and productivity through operational scorecard; correct/adjust plans accordingly to deliver on target results Create, monitor and implement the scheduling plan to effectively manage workload, support business objectives and maximize productivity. Place top-sellers on the schedule during store’s peak sales’ hours to ensure maximum profitability Maintain company visual merchandising standards to assist in supporting the “silent salesman.” Educate the staff consistently on appropriate visual merchandising standards and partner with co-management on execution of flawless floorsets Show less



Levi Strauss & Co.

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Service Manager

  • Mar 2011 - Aug 2012

  Manage and control all aspects of store operations Monitor shrink trend to ensure 100% compliance with Loss Prevention Work with supervisors to improve sales through utilizing company best practices as well as clear communication amongst store team Consistently monitor key-performance-indicators, i.e. sales, conversion, UPT, ADS, and drive results to achieve and/or surpass daily goals Recruit, interview, hire and train new sales associates on visual standards, customer servicing… Show more Manage and control all aspects of store operations Monitor shrink trend to ensure 100% compliance with Loss Prevention Work with supervisors to improve sales through utilizing company best practices as well as clear communication amongst store team Consistently monitor key-performance-indicators, i.e. sales, conversion, UPT, ADS, and drive results to achieve and/or surpass daily goals Recruit, interview, hire and train new sales associates on visual standards, customer servicing, cashier operations and all aspects of store operations Direct the staff on the sales-floor and closely observe all behaviors to provide consistency to all of the Levi’s customers Provide on-the-spot coaching when necessary and monitor staff behaviors on a consistent basis; utilize corrective action when appropriate Direct the procedure of receiving and processing shipment Conduct store to store transfers as well as processing and shipping send sales Show less



American Eagle Outfitters

• Assistant Store Manager

  • Nov 2010 - Mar 2011

  Oversaw all aspects of sales and human resources Partnered with the Store Manager on areas of improvement for the store associates to achieve daily sales’ and key-performance-indicator goals, through implementing and driving company best practices Maximized productivity through providing on-the-spot coaching, and monitoring current sales’ and key-performance-indicator trends vs. LY Partnered with management team and sales’ associates in monitoring and remaining 100% compliant with all… Show more Oversaw all aspects of sales and human resources Partnered with the Store Manager on areas of improvement for the store associates to achieve daily sales’ and key-performance-indicator goals, through implementing and driving company best practices Maximized productivity through providing on-the-spot coaching, and monitoring current sales’ and key-performance-indicator trends vs. LY Partnered with management team and sales’ associates in monitoring and remaining 100% compliant with all store operating procedures, including visual standards, loss prevention, brand credit card acquisition, customer servicing, selling, etc. Recruited, interviewed, hired and trained new sales associates on customer servicing/selling, cashier operations and all aspects of store operations Partnered with Visual Merchandising Manager during Floorset periods to ensure 100% flawless execution Partnered with District Manager during all store visits; took notes to ensure proper communication to entire store team

• Sales’ Associate

  • Mar 2008 - Nov 2010

  Assisted store team in achieving daily sales’ and key-performance-indicator goals Contributed to brand credit card acquisition through remaining compliant with individual credit card goal on a weekly basis; held the spot of the number one associate for credit card acquisition on a consistent basis Assisted Visual Merchandising Manager in preparation and execution of seasonal Floorsets Partnered with management team as a key associate, in training sales’ associates on various store… Show more Assisted store team in achieving daily sales’ and key-performance-indicator goals Contributed to brand credit card acquisition through remaining compliant with individual credit card goal on a weekly basis; held the spot of the number one associate for credit card acquisition on a consistent basis Assisted Visual Merchandising Manager in preparation and execution of seasonal Floorsets Partnered with management team as a key associate, in training sales’ associates on various store operating procedures, primarily register functions