Experience

Mazzolari Milano

• Italy
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Business Planning Manager

  • May 2022 - Present

  I monitor receivables and payables, developing strategies to meet financial commitments, conducting research on different aspects such as sales sensitivity and reaction timing (pre-post) to internal actions and external events.I perform analysis on marketing campaigns performance to estimate the optimal budget allocation and to obtain crucial information for the product replenishment process.I have contributed with the assessment of substantial cost structure optimization points and the development of an expansion plan. Show less

• Business & Finance Analyst

  • Aug 2021 - Apr 2022

  I Analized marketing campaigns performance, specifically, Google (cpc), Facebook-Instagram and Newsletter, estimating optimal budget allocation & channel effectiveness.I Monitored receivables and payables, improved multiple operational and administrative processes, and assisted business planning strategy through research

• Administrative Assistant

  • May 2021 - Jul 2021

  I was in charge of billing and issuing of credit notes and ensured the agreed terms with suppliers were the ones applied on passive invoicesI Contributed to the budgeting process and to multiple researches in different areas ( such as consumer behavior, consumption by product category on the beauty care sector, trends on the e-commerce sector)I updated and archived documents as requested by my colleagues.



Workshops JHA

• Bogotá D.C., Colombia

• Administrative Assistant

  • Jan 2014 - Jul 2016

  Assisted management in a large range of administrative and commercial activities from billing and recovery of overdue bills to budgeting and carrying out commercial offers. Acted as liaison between the service department and management Supported operations on raw materials purchases and hiring of special services. Responded to inquiries from insurance companies and retail customers regarding delivery times, costs and spare parts supply. Assisted management in a large range of administrative and commercial activities from billing and recovery of overdue bills to budgeting and carrying out commercial offers. Acted as liaison between the service department and management Supported operations on raw materials purchases and hiring of special services. Responded to inquiries from insurance companies and retail customers regarding delivery times, costs and spare parts supply.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Bilingual Customer Service Representative

  • Sep 2013 - Nov 2013

  Reception and analysis of customer claims related with internet and land line service in the United States. Register of detailed information regarding service issues, actions taken and final resolution. Sales of new products and upgrades. Reception and analysis of customer claims related with internet and land line service in the United States. Register of detailed information regarding service issues, actions taken and final resolution. Sales of new products and upgrades.