Steve Maier
Project Manager/Management Consultant at Convergence Acceleration Solutions/CAS Group a Wipro Company- Claim this Profile
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Bio
LinkedIn User
I am writing this to recommend Steve Maier for Project Management and Leadership positions. I have known Steve for over a decade as colleagues at Charter Communications, and he reported into my organization from 2017 to 2022 and I have nothing but positive things to say. There is no doubt in my mind that Steve would be an excellent addition to almost any team in need of an honest and diligent professional. I have always known Steve to be of sound character and having a great sense of ambition over the course of his career. I am certain Steve will excel at any challenges assigned to him in the future. Should you have any questions please feel free to reach out to me. Jason Swetitch Director of Program Management Charter Communications St. Louis Missouri
Jeremey Peck
I had the amazing opportunity to work with Steve on a huge conversion project. This project spanned over 2 years and had a lot of moving parts. As I was a contractor to the company Steve was put in-charge of handling our group. I found that working with him was a joy and a pleasure. When ever I had a questions about next steps or how the project plan was progressing Steve was right there and able to provide me the most up to date information so that I could make sure our staff resources were ready to answer the call during this multi market billing system conversion. One of the other great things that Steve brought to the table was his willingness to hear our concerns about a step in the process or the result from a step in the process. Steve made my life a lot easier. His organizational and communications skills were the best that I have ever experienced in a large complex project. We were never left guessing about requirements or dead lines. I hope that in my future I get the opportunity to work with him again as he is the type of business partner I want. Jeremey Corvus-Peck President PenguinData Workforce Management Inc.
LinkedIn User
I am writing this to recommend Steve Maier for Project Management and Leadership positions. I have known Steve for over a decade as colleagues at Charter Communications, and he reported into my organization from 2017 to 2022 and I have nothing but positive things to say. There is no doubt in my mind that Steve would be an excellent addition to almost any team in need of an honest and diligent professional. I have always known Steve to be of sound character and having a great sense of ambition over the course of his career. I am certain Steve will excel at any challenges assigned to him in the future. Should you have any questions please feel free to reach out to me. Jason Swetitch Director of Program Management Charter Communications St. Louis Missouri
Jeremey Peck
I had the amazing opportunity to work with Steve on a huge conversion project. This project spanned over 2 years and had a lot of moving parts. As I was a contractor to the company Steve was put in-charge of handling our group. I found that working with him was a joy and a pleasure. When ever I had a questions about next steps or how the project plan was progressing Steve was right there and able to provide me the most up to date information so that I could make sure our staff resources were ready to answer the call during this multi market billing system conversion. One of the other great things that Steve brought to the table was his willingness to hear our concerns about a step in the process or the result from a step in the process. Steve made my life a lot easier. His organizational and communications skills were the best that I have ever experienced in a large complex project. We were never left guessing about requirements or dead lines. I hope that in my future I get the opportunity to work with him again as he is the type of business partner I want. Jeremey Corvus-Peck President PenguinData Workforce Management Inc.
LinkedIn User
I am writing this to recommend Steve Maier for Project Management and Leadership positions. I have known Steve for over a decade as colleagues at Charter Communications, and he reported into my organization from 2017 to 2022 and I have nothing but positive things to say. There is no doubt in my mind that Steve would be an excellent addition to almost any team in need of an honest and diligent professional. I have always known Steve to be of sound character and having a great sense of ambition over the course of his career. I am certain Steve will excel at any challenges assigned to him in the future. Should you have any questions please feel free to reach out to me. Jason Swetitch Director of Program Management Charter Communications St. Louis Missouri
Jeremey Peck
I had the amazing opportunity to work with Steve on a huge conversion project. This project spanned over 2 years and had a lot of moving parts. As I was a contractor to the company Steve was put in-charge of handling our group. I found that working with him was a joy and a pleasure. When ever I had a questions about next steps or how the project plan was progressing Steve was right there and able to provide me the most up to date information so that I could make sure our staff resources were ready to answer the call during this multi market billing system conversion. One of the other great things that Steve brought to the table was his willingness to hear our concerns about a step in the process or the result from a step in the process. Steve made my life a lot easier. His organizational and communications skills were the best that I have ever experienced in a large complex project. We were never left guessing about requirements or dead lines. I hope that in my future I get the opportunity to work with him again as he is the type of business partner I want. Jeremey Corvus-Peck President PenguinData Workforce Management Inc.
LinkedIn User
I am writing this to recommend Steve Maier for Project Management and Leadership positions. I have known Steve for over a decade as colleagues at Charter Communications, and he reported into my organization from 2017 to 2022 and I have nothing but positive things to say. There is no doubt in my mind that Steve would be an excellent addition to almost any team in need of an honest and diligent professional. I have always known Steve to be of sound character and having a great sense of ambition over the course of his career. I am certain Steve will excel at any challenges assigned to him in the future. Should you have any questions please feel free to reach out to me. Jason Swetitch Director of Program Management Charter Communications St. Louis Missouri
Jeremey Peck
I had the amazing opportunity to work with Steve on a huge conversion project. This project spanned over 2 years and had a lot of moving parts. As I was a contractor to the company Steve was put in-charge of handling our group. I found that working with him was a joy and a pleasure. When ever I had a questions about next steps or how the project plan was progressing Steve was right there and able to provide me the most up to date information so that I could make sure our staff resources were ready to answer the call during this multi market billing system conversion. One of the other great things that Steve brought to the table was his willingness to hear our concerns about a step in the process or the result from a step in the process. Steve made my life a lot easier. His organizational and communications skills were the best that I have ever experienced in a large complex project. We were never left guessing about requirements or dead lines. I hope that in my future I get the opportunity to work with him again as he is the type of business partner I want. Jeremey Corvus-Peck President PenguinData Workforce Management Inc.
Experience
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Convergence Acceleration Solutions/CAS Group a Wipro Company
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United States
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Telecommunications
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1 - 100 Employee
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Project Manager/Management Consultant
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Jul 2017 - Present
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Charter Communications
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United States
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Telecommunications
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700 & Above Employee
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Corporate Director of Supply Chain-Quality
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Mar 2014 - Feb 2017
Leading the Product Quality Assurance and Business Excellence efforts within Charter on Customer Premise Equipment Reliability and Supply Chain Key Performance Indicator development and management. Drives continual process and product improvement throughout the organization and ensure product and process integrity leading to customer satisfaction and overall success. Highly involved leadership interaction with Original Equipment Manufactures (OEM), Repair and Equipment Testing Vendors, Supply Chain Operations, Procurement, Product Engineering, Network Engineering, Filed Operations and Customer Care. Show less
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Corporate Director Technical Operations Project Management
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Mar 2013 - Mar 2014
Managed the Field Technical Operations Business Excellence efforts on Workforce Management and New Construction Customer build-outs. Increased technician productivity by 8%; reduced new customer serviceability lead times by 35%.
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Corporate Director Quality Improvement
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Jan 2006 - Mar 2013
Responsible for the Corporate Call Center Quality System Program and alignment with Call Center Vendors Quality System development, correspondence analysis, work process improvements, and monitoring of the customer satisfaction ratings.• Increased call quality customer satisfaction scores by 11%; increased work order accuracy by 18%.
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Regional Quality Manager
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May 2001 - Jan 2006
Responsible for the day-to-day management of the quality development, correspondence analysis, work process improvements, and monitoring customer satisfaction ratings to improve the customer experience.• Facilitated a regional multiple departmental web-based public folder process for customer correspondence.• Implemented a process-based feedback and measurement system for field operations to communicate with the Call Center on areas for customer care improvement with an emphasis of focusing on the process, not the people. • Coached cross-functional teams, which employed process-mapping techniques to standardize call escalations and customer contact protocols, which provided the information for proactive network management and trend analysis. Show less
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Marquip Inc.
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Madison WI and Phillips WI
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Director of Quality
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1994 - 2000
Managed multi-site ISO 9001 QMS and ASME regulatory affairs programs. Managed multi-site QS departments with a $1.4M budget, 25 coordinators, technicians and engineers. Responsible for product quality, In house calibration department, Internal Audit program, Quality records, Supplier Monitoring, ETL Certification, and Material Review Board. Managed multi-site ISO 9001 QMS and ASME regulatory affairs programs. Managed multi-site QS departments with a $1.4M budget, 25 coordinators, technicians and engineers. Responsible for product quality, In house calibration department, Internal Audit program, Quality records, Supplier Monitoring, ETL Certification, and Material Review Board.
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Education
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Ottawa University-Wisconsin
Bachelor's degree, Business Administration and Management, General -
Madison Area Technical College
Associate's degree, Quality Management -
1985 - 1986
Madison Area Technical College
Electrical/Electronics Maintenance and Repair Technology
Community
