Senior Lecturer

• Sep 2008 - Present

Award winning instructor of Operations Management, Service Operations, and Innovation courses at Fisher College of Business.

Associate Director of Strategy, Center for Operational Excellence

• Sep 2012 - Present

Leading and advising strategy work for the Fisher College of Business Center for Operational Excellence (COE) center and member companiesThe COE connects business leaders and educators driven to achieve competitive advantage through excellent processes across the enterprise. The COE’s mission is to work alongside companies to foster a problem-solving culture grounded in tried and tested operational excellence tools. We’re committed to providing the thought leadership to drive the far-reaching changes in behavior necessary to sustain long-lasting excellence. Show less

Board Chair

• Oct 2017 - Present

Senior Director

• Jan 2015 - Dec 2019

Leading strategic advisory services, Steve guides business owners in strategic planning and performance improvement, exit readiness and planning, acquisition planning, and value enhancement engagements. Leading strategic advisory services, Steve guides business owners in strategic planning and performance improvement, exit readiness and planning, acquisition planning, and value enhancement engagements.

Member Board of Directors

• Aug 2013 - May 2016

InHealth Mutual is a nonprofit insurer -- a consumer operated and oriented plan (CO-OP) -- built for members by members to provide quality, affordable health insurance that is responsive to the needs and wants of all Ohioans. It is different from traditional insurers given its nonprofit status and focus on individuals and small businesses where profits will be used to lower the cost of care, enhance benefits or decrease premiums. In 2014, InHealth is offering insurance products to individuals, small businesses and groups through brokers and private exchanges. This is in preparation to expand in 2015 to also offer insurance products on the Health Insurance Marketplace (Exchange). InHealth Mutual is a trade name of Coordinated Health Mutual. Show less

Vice President, Strategic Planning

• Jan 2004 - Apr 2012

Developed and implemented corporate strategy process for Nationwide. Led strategy development and deployment for Nationwide’s direct bank start-up. Developed mutli-channel strategies for Nationwide’s $5 billion property & casualty insurance business. Defined a sponsor relations affinity marketing strategy for $1 billion business with sponsored partners. Led strategy projects including “Economics of Concentration” demonstrating local market economies in property casualty insurance, “Macro Trends” project to identify external trends and operational implications, and “Risk-Reward Model” to rationalize Nationwide’s portfolio of businesses and drive entry / exit decisions. Show less

Vice President, Business Strategy

• Mar 1997 - Dec 2003

Designed and implemented Nationwide’s “Acquisition and New Ventures” process including decision roles, target review and identification, business model development, due diligence and integration planning. Led Nationwide’s business acquisition team resulting in $1.2 billion in direct written premium.

President, Chief Operating Officer

• Jan 1994 - Mar 1997

Led growth and operational effectiveness initiatives for Nationwide’s nonstandard auto insurance subsidiary increasing sales $90 million in two years. Restructured regional operations reducing run-rate $24 million per year. Led consolidation with the parent, sold discontinued operations and avoided over $20 million in restructuring. Led growth and operational effectiveness initiatives for Nationwide’s nonstandard auto insurance subsidiary increasing sales $90 million in two years. Restructured regional operations reducing run-rate $24 million per year. Led consolidation with the parent, sold discontinued operations and avoided over $20 million in restructuring.

Sales and Marketing Leadership

• Jun 1981 - Dec 1993

Led change managment initiative involving re-design of sales selection, development and reward programs for Nationwide’s 5000 plus exclusive agency system and sales managers. Compensation plan changes included a multi-line commission structure aligning rewards with strategic objectives. Results led to largest increase in multi-line sales in company history. Led technology innovations including “Active Prospecting Automation” pioneering the use of Nationwide’s agent automation platform for sales initiatives. Show less