Steve Lomas
Head of Field Operations at Food Standards Scotland- Claim this Profile
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Spanish - basic conversational -
Topline Score
Bio
John Tucker
It would seem many people share views on the dedication, professionalism and all round leadership abilities Steve demonstrates over and over again, I too share those views. I have been in Consultancy for over thirty years and I know from experience that Steve is a rare find. It has been my privilege and my pleasure to have worked with Steve over the last five years. The privilege has been to see such a talented manager at work and the pleasure has been in the challenge Steve brings in wanting and striving to be the best. I know from speaking with those who have worked for Steve, the high regard in which he is held. The further pleasure is that he is also an all round nice guy, he cares, about his people, about his responsibilities at work and his family. Anyone out there looking for an Operational Strategist either on a full time basis or on a consultancy arrangement need look no further than Steve.
Richard Shepherd
Where to start with this inspirational Leader! The beginning of our collaborative journey in developing and implementing operational excellence across the resort seems apt. Steve identified, enabled, mentored and supported the operations team to go out and create what is required to operate a million guest visitor attraction to the highest of standards. Steve brings a level of emotional intelligence I have not witnessed in my work environment or my personal life, this approach assisted me through one of the most challenging times in my life and has built me into the changed person I am today. I feel truly blessed to have had the opportunity to work with such an inspirational individual. On reflection the change that has been made to the product, structure and people under Steve is not quantifiable. Thank you Steve for everything that you achieved and for pouring so much of yourself into each and everyone of us.
John Tucker
It would seem many people share views on the dedication, professionalism and all round leadership abilities Steve demonstrates over and over again, I too share those views. I have been in Consultancy for over thirty years and I know from experience that Steve is a rare find. It has been my privilege and my pleasure to have worked with Steve over the last five years. The privilege has been to see such a talented manager at work and the pleasure has been in the challenge Steve brings in wanting and striving to be the best. I know from speaking with those who have worked for Steve, the high regard in which he is held. The further pleasure is that he is also an all round nice guy, he cares, about his people, about his responsibilities at work and his family. Anyone out there looking for an Operational Strategist either on a full time basis or on a consultancy arrangement need look no further than Steve.
Richard Shepherd
Where to start with this inspirational Leader! The beginning of our collaborative journey in developing and implementing operational excellence across the resort seems apt. Steve identified, enabled, mentored and supported the operations team to go out and create what is required to operate a million guest visitor attraction to the highest of standards. Steve brings a level of emotional intelligence I have not witnessed in my work environment or my personal life, this approach assisted me through one of the most challenging times in my life and has built me into the changed person I am today. I feel truly blessed to have had the opportunity to work with such an inspirational individual. On reflection the change that has been made to the product, structure and people under Steve is not quantifiable. Thank you Steve for everything that you achieved and for pouring so much of yourself into each and everyone of us.
John Tucker
It would seem many people share views on the dedication, professionalism and all round leadership abilities Steve demonstrates over and over again, I too share those views. I have been in Consultancy for over thirty years and I know from experience that Steve is a rare find. It has been my privilege and my pleasure to have worked with Steve over the last five years. The privilege has been to see such a talented manager at work and the pleasure has been in the challenge Steve brings in wanting and striving to be the best. I know from speaking with those who have worked for Steve, the high regard in which he is held. The further pleasure is that he is also an all round nice guy, he cares, about his people, about his responsibilities at work and his family. Anyone out there looking for an Operational Strategist either on a full time basis or on a consultancy arrangement need look no further than Steve.
Richard Shepherd
Where to start with this inspirational Leader! The beginning of our collaborative journey in developing and implementing operational excellence across the resort seems apt. Steve identified, enabled, mentored and supported the operations team to go out and create what is required to operate a million guest visitor attraction to the highest of standards. Steve brings a level of emotional intelligence I have not witnessed in my work environment or my personal life, this approach assisted me through one of the most challenging times in my life and has built me into the changed person I am today. I feel truly blessed to have had the opportunity to work with such an inspirational individual. On reflection the change that has been made to the product, structure and people under Steve is not quantifiable. Thank you Steve for everything that you achieved and for pouring so much of yourself into each and everyone of us.
John Tucker
It would seem many people share views on the dedication, professionalism and all round leadership abilities Steve demonstrates over and over again, I too share those views. I have been in Consultancy for over thirty years and I know from experience that Steve is a rare find. It has been my privilege and my pleasure to have worked with Steve over the last five years. The privilege has been to see such a talented manager at work and the pleasure has been in the challenge Steve brings in wanting and striving to be the best. I know from speaking with those who have worked for Steve, the high regard in which he is held. The further pleasure is that he is also an all round nice guy, he cares, about his people, about his responsibilities at work and his family. Anyone out there looking for an Operational Strategist either on a full time basis or on a consultancy arrangement need look no further than Steve.
Richard Shepherd
Where to start with this inspirational Leader! The beginning of our collaborative journey in developing and implementing operational excellence across the resort seems apt. Steve identified, enabled, mentored and supported the operations team to go out and create what is required to operate a million guest visitor attraction to the highest of standards. Steve brings a level of emotional intelligence I have not witnessed in my work environment or my personal life, this approach assisted me through one of the most challenging times in my life and has built me into the changed person I am today. I feel truly blessed to have had the opportunity to work with such an inspirational individual. On reflection the change that has been made to the product, structure and people under Steve is not quantifiable. Thank you Steve for everything that you achieved and for pouring so much of yourself into each and everyone of us.
Credentials
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Balanced Scorecard and Key Performance Indicators
LinkedInDec, 2020- Nov, 2024 -
LinkedIn Learning Highlights: Business Strategy and Analysis
LinkedInDec, 2020- Nov, 2024 -
Quality Standards in Customer Service [2016]
LinkedInApr, 2020- Nov, 2024 -
Ken Blanchard on Servant Leadership
LinkedInDec, 2018- Nov, 2024
Experience
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Food Standards Scotland
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United Kingdom
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Public Safety
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100 - 200 Employee
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Head of Field Operations
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May 2021 - Present
Leading field based operational activity across the whole of Scotland in the regulation of primary food production and the effective deployment of veterinary and inspection resources in the delivery of official controls in accordance with Food Hygiene and Animal Welfare legislation. Leading field based operational activity across the whole of Scotland in the regulation of primary food production and the effective deployment of veterinary and inspection resources in the delivery of official controls in accordance with Food Hygiene and Animal Welfare legislation.
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Drayton Manor Resort
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United Kingdom
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Travel Arrangements
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100 - 200 Employee
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Director of Park Operations
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Nov 2015 - Oct 2020
Leading and directing the day to day operation of the theme park and zoo product within this family owned business, driving the highest standards of safety, efficiency and guest experience for 1.1M annual visitors. Working as part of the Executive Management Team (EMT) to develop the 5-year plan in conjunction with the Board of Directors and overall responsibility for 300 staff and £10M of operational and capital spend. Drive structural and cultural change in the migration of the business from a purely family managed operation towards a sharper professional and commercially driven organisation. Focusing on improved product presentation and guest experience; creating and empowering a revised leadership and management model ensuring both staff engagement and guest satisfaction scores have improved year on year to date. Enhanced safety and operational standards to meet emerging regulatory requirements, achieving accreditation of the zoo to European standards in year two. Creation of a dedicated in-house safety forum to drive alignment and compliance across ride operations and ride engineering, promoting collaborative working with other theme park operators and industry bodies whilst reducing our business and reputational risks. Drive a £2.5M cost reduction strategy via the EMT through an asset review exercise against measured criteria to rationalise the attractions portfolio and target capital investment, ensuring the family and board members can make less emotive decisions on product life-cycle, and ensuring operating costs are geared towards protecting and promoting target EBITDA of £4.4M per annum. Show less
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Food Standards Agency
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United Kingdom
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Government Administration
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700 & Above Employee
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Head of Operational Delivery - South East
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Feb 2013 - Oct 2015
Leading FSA field based operational activity across the primary food production sector, setting organisational and enforcement strategy for the efficient delivery of official controls in the South East of England in alignment with evolving EU Food Hygiene and Animal Welfare legislation. Expenditure budget of £10 million per annum.Direct contract management of veterinary based audit and verification services in the South East, including direction of rapid enforcement action to successfully control or reduce the top high risk food business operators, tackle food fraud and address emerging public health risks within primary meat production.Directly managing a team of senior vets and field managers in the effective and efficient leadership of up to 150 Meat Hygiene Inspectors across site based locations in the South East, building workforce flexibility in response to government austerity measures and regulatory reform; successfully achieving cost of service reductions whilst improving staff satisfaction scores.Responsible for the direct leadership of the UK Wine Standards Inspection team and its collaboration with industry bodies and government agencies in the regulation, protection and promotion of internal and international wine trade; delivering an improved balance on industry education versus regulation, and enhanced platforms for shared intelligence with HM Revenue and Customs. Show less
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Regional Operations Manager - South East
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Jul 2004 - Jul 2013
Led continuous business and cultural improvement in the efficient and consistent delivery of official controls within FSA veterinary and inspection services as defined by EU Food Hygiene and Animal Welfare legislation, contributing to reducing the FSA cost of service from £91M in 07/08 to £55M in 12/13.Successfully project led the national retender of contract veterinary and inspection services to the FSA worth £25M per annum, reducing supplier numbers, achieving service partnership alignment and delivering £5M saving in year one of the new contract for 09/10 through improved economies of scale.Managed business risks at area level, including fiscal, operational, reputational and disease control risks, planning actions to mitigate against identified risks and escalating as appropriate to national level.Project led the feasibility and resourcing plans for the transfer of dairy farm inspections in England and Wales from Animal Health into FSA Operations, utilizing the Red Tractor assurance scheme to drive earned recognition, delivering reduced inspection frequency, deployment efficiency and collaborative regulation. Show less
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Interbrew UK Ltd (nee. Whitbread Beer Company)
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Home based national coverage of UK
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National Contract Manager
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1999 - 2004
National field based management of 15 contracting organisations and £4M per annum of contracting spend in the technical installation and maintenance of drinks dispense equipment. Led the national retendering exercise for contracted services, creating dedicated contracted areas for synergy and efficiency, growing contracting contribution from 8% to 30% of business activity over 3 years. Built service partnerships around culturally aligned contractors and delivered group training for contract technicians on technical standards, brand merchandising, good hygiene practice and dispense techniques. Show less
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Wonder Parks LLC - Dubai, U.A.E.
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Dubai - United Arab Emirates
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Park Operations and Maintenance Manager
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1996 - 1998
Site based management of 120 full-time multi-national staff across five operational departments in the launch and day to day operation of Dubai’s first theme and waterpark, finalising the certification, commission and risk assessments of ride and attractions operations to meet benchmark UK standards. Maintained exceptional standards of park and product presentation and increased revenues by near 40% in year two through franchising of additional leisure games, revising pricing systems and improving visitor flow and access to collectively contribute to project payback over the target 5 year period. Conducted an overseas recruitment exercise to Nepal, India and Sri Lanka to adjust the staffing mix post-launch of the park, achieving a better cultural fit to an emerging visitor profile, improving workforce skills, their productivity and flexibility, whilst reducing the overall cost base for staffing. Show less
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Alton Towers Ltd. - Tussauds Group
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Alton, Staffordshire
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Park Presentation Manager
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1990 - 1996
Progressed over a 7-year period to site-based management of 40 full-time and 350 seasonal staff in the presentation and operation of all theme park rides and attractions delivering 30 million ride transactions for 2.5+ million visitors per annum. Worked in partnership with HSE to create industry leading standards in safe rides operation, formulating codes of safe working practice and annual training and assessment systems to ensure safe operations. Conducted a one-year project secondment to Spain to complete the operational commission of rides and attractions at Port Aventura, Salou, conducting risk assessments of operational procedures coupled to training and coordination of rides operations staff in their inaugural season. Show less
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Education
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1992 - 1994
University of Derby
Diploma in Management Studies, Business Management -
1986 - 1989
Harper Adams Agricultural College
Higher National Diploma, Agricultural Management -
1980 - 1985
Chesterfield Grammar School
O and A level, GCE
Community
