Experience

OMEGA SA

• Switzerland
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Boutique Supervisor

  • Oct 2014 - Present

  To achieve sales target and maintain daily operations of the boutique. To achieve sales target and maintain daily operations of the boutique.



Toys "R" Us Hong Kong

• Tsuen Wan

• Department Manager

  • Oct 2010 - Sep 2014

  Manage all aspects of daily operations of a department of hourly associates to ensure timely completion of the workload in an efficient and safe manner Contribute to and support all company and building programs and initiatives. Work with other managers to achieve overall shift and building goals. Supervise, direct, train, and develop associates, including providing frequent and constructive feedback. Monitor, maintain, and develop specific, executable strategies to improve product… Show more Manage all aspects of daily operations of a department of hourly associates to ensure timely completion of the workload in an efficient and safe manner Contribute to and support all company and building programs and initiatives. Work with other managers to achieve overall shift and building goals. Supervise, direct, train, and develop associates, including providing frequent and constructive feedback. Monitor, maintain, and develop specific, executable strategies to improve product flow, productivity and quality within the department. Displays a “customer-come-first” attitude by training and holding partners accountable for delivering customer service Show less Manage all aspects of daily operations of a department of hourly associates to ensure timely completion of the workload in an efficient and safe manner Contribute to and support all company and building programs and initiatives. Work with other managers to achieve overall shift and building goals. Supervise, direct, train, and develop associates, including providing frequent and constructive feedback. Monitor, maintain, and develop specific, executable strategies to improve product… Show more Manage all aspects of daily operations of a department of hourly associates to ensure timely completion of the workload in an efficient and safe manner Contribute to and support all company and building programs and initiatives. Work with other managers to achieve overall shift and building goals. Supervise, direct, train, and develop associates, including providing frequent and constructive feedback. Monitor, maintain, and develop specific, executable strategies to improve product flow, productivity and quality within the department. Displays a “customer-come-first” attitude by training and holding partners accountable for delivering customer service Show less



Starbucks Coffee Hong Kong

• Retail
• 1 - 100 Employee

• Store Manager

  • Aug 2006 - Sep 2010

  Uses all operational tools to plan for and achieve operational excellence in the store Utilizes management information tools and analyzes financial reports to identity and address trends and issues in store performance Monitors and manages store staffing levels to ensure staff development and talent acquisition to achieve and maintain store operational requirements Manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals… Show more Uses all operational tools to plan for and achieve operational excellence in the store Utilizes management information tools and analyzes financial reports to identity and address trends and issues in store performance Monitors and manages store staffing levels to ensure staff development and talent acquisition to achieve and maintain store operational requirements Manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance Displays a “customer-come-first” attitude by training and holding partners accountable for delivering customer service Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to operational and organizational objectives Show less Uses all operational tools to plan for and achieve operational excellence in the store Utilizes management information tools and analyzes financial reports to identity and address trends and issues in store performance Monitors and manages store staffing levels to ensure staff development and talent acquisition to achieve and maintain store operational requirements Manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals… Show more Uses all operational tools to plan for and achieve operational excellence in the store Utilizes management information tools and analyzes financial reports to identity and address trends and issues in store performance Monitors and manages store staffing levels to ensure staff development and talent acquisition to achieve and maintain store operational requirements Manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance Displays a “customer-come-first” attitude by training and holding partners accountable for delivering customer service Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to operational and organizational objectives Show less



McDonald’s restaurant (HK) Limited

• Sheung Shui

• Second Assistant Manager

  • Sep 2003 - Jul 2006

  Provides good quality of service to the customers Crew Scheduling Filing and data entry Provides training to the crews Supports store manager in implementing company programs by working directly with the shift team to execute action plans that meet operational and organizational goals Provides good quality of service to the customers Crew Scheduling Filing and data entry Provides training to the crews Supports store manager in implementing company programs by working directly with the shift team to execute action plans that meet operational and organizational goals