Sales Coodinator

• Jul 2020 - Present

CRM Administrator

• Dec 2019 - May 2020

Alpha Venture Investment is a dynamic and diversified Dubai-based financial private company with looking for opportunistic business ventures that operate across the Arabian Gulf and the global market. Alpha Venture Investment is a dynamic and diversified Dubai-based financial private company with looking for opportunistic business ventures that operate across the Arabian Gulf and the global market.

Front Of House Support

• Nov 2017 - May 2018

CRM Administrator

• Dec 2011 - Sep 2017

Responsibilities: - Helping an enterprise to enable its marketing departments to identify and target their best customers.- Manage Marketing campaigns and generate quality leads for the sales team- Assisting the organization to improve telesales, account, and sales management by optimizing information shared by multiple employees, and streamlining existing processes.- Allowing the formation of individualized relationships with customers, with the aim of improvingcustomer satisfaction; identifying the most profitable customers and providing them the highest level of service.- Providing employees with the information and processes necessary to know their customers,understand and identify customer needs and effectively build relationships between the company, its customer base, and distribution partners.Solving customer requests and proactively offering ideas and insights to improve the customer's issues and challenges.Following up on every issue and ensuring complete satisfaction and maximum utilization of the product or services sold to customers.

Head Bartender

• Jul 1998 - May 2010

July 1998 – May 2010: BartenderEmployer: Various Hotels (Address Downtown Hotel, Atlantis the Palm, Emirates Leasure Retail, Burj Al Arab, Night Owl, Emirates Towers Hotel, Pyramids- Wafi) – Dubai, United Arab EmiratesResponsibilities: - Delivered excellent customer service, at all times.- Served and presented beverages, quickly and efficiently, meeting the each hotel’s standards.- Kept up to date on current promotions and new products.- Attempted to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.- Made customers aware of offers on the great food and drink range offered by each of the hotels- Spoke to customers to ensure that they were satisfied with their meals.- Maintained personal knowledge by completing in-house training and workbooks.- Checked identification of customers to verify age requirements for purchase of alcohol- Always adhered to all company policies and procedures and licensing laws.

Head Bartender

• May 1998 - May 2010

Bartender

• May 1998 - May 2010

Bartender

• Feb 1997 - Feb 1998