Experience

Fairline

• Maritime Transportation
• 100 - 200 Employee

• Parts Sales Leader

  • Oct 2020 - Present



Aquafax

• United Kingdom
• Maritime Transportation
• 1 - 100 Employee

• Assistant Sales Manager

  • Mar 2018 - Aug 2020

• Technical Sales

  • Feb 2016 - Mar 2018



Fairline Boats

• Senior Service Technician EMEA

  • 2013 - Feb 2016

  One of three Customer Support technician/claims managers responsible for the largest international region of 26 dealers (52 dealers worldwide)Retaining Parts Controller dutiesProviding a single point contact for dealers and customers with regards to warranty, spares and aftersales enquiriesProviding “local time” support to ensure any enquiries are efficiently processed and resolvedAuthorising warranty claims, costs, parts including any “goodwill” support ensuring that the business warranty program is adhered to and customers are supported appropriatelyLiaising with the now main stores based despatch team to ensure that shipment of all relevant parts and materials required for field teams are not being overlooked or delayed Show less

• Customer Support Parts Controller

  • 2007 - 2013

  Taking over all control and responsibility for the daily running of the departments spares and warranty parts requirementsDirect line management to a small office and stores based team including recruitment and disciplinary procedures if and when requiredManagement of Parts Handlers to ensure daily spares and warranty parts picking/despatching is achieved on timeLiaising with all internal departments to ensure understanding/resolving any given issueSupporting dealer training with new product familiarisation, PDI processes and technical training as and when requiredLiaising with field teams to ensure smooth running of customer service visitsMaintaining dealer spares credit limitsSet up and maintaining business eParts systemManaging dealer credit limits and debtsManaging Customer Support warehouse, receipts, stock control, returns and purchase ordersInventory control for Customer Support warehouse maintaining 400K budget Show less

• Customer Support Parts Handler

  • 2000 - 2007

  Responsible for speaking to dealers and customers directly to assist with spare parts. Information gathered from personal knowledge to investigation including technical CAD drawings both 2D and 3D.Receiving and processing dealer spares/parts orders and ensuring the required admin took place to support the ordersProcessing of warranty parts orders received from the Warranty Claims handling teamMaintaining good working relationships with external suppliers and internal factory teams, to elicit fast track responsesEnsuring “Internal Works Orders” were tracked followed and delivered on timeEnsuring all parts were despatched to dealers in a timely manner with due regard to cost of despatch method and relative to the urgency of the requirementRegularly assess the despatch methods we employed to ensure that the business was receiving competitive service from our couriersEnsuring compliance to the relative international H+S guidelines and laws when despatching or dealing with hazardous materialsSupporting internal fieldwork teams with their requirements prior to and during a dealer/customer visitSpeaking to customers directly, assisting them with parts enquiries and general help when needed Show less

• Storeman

  • 1987 - 2000

  A fast paced Stores team doing all the usual Stores related tasks, etc. It was required to pick up things very quickly and work on your own initiative from the start as it was a very small team at the start with minimal supervision.Goods in, picking, stock location, fork lift work and general cleaning of the entire area'sFloorstock remote production area's (an early version of KANBAN)Delivering BOM related parts kits to the production linesDriving of the companies 7.5 Ton truck – keeping records for full maintenance schedules Given own remote remote stores to run which serviced 3 factory units, responsible for parts from receipt to issue to production Show less



Cooney Marine

• Kettering, NN16 8UN

• Storeman/Van driver

  • 1986 - 1987

  Packing stainless steel made components and delivering them to the customers in the companies open back van. A small amount of stock control was required also. Assisted with production when required Packing stainless steel made components and delivering them to the customers in the companies open back van. A small amount of stock control was required also. Assisted with production when required