Experience

Percept Research
• Market Research
• 1 - 100 Employee
• Service Quality Consultant

  • Jul 2017 - Present


Keppel Research Consultants

• United States
• Market Research

• President

  • May 1992 - Present

  Keppel Research specializes in Service Quality Measurement and operates an integrated research program tracking customer service levels and expectations of service. This program combines the development of an Annual Service Quality Action Plan and the execution of the appropriate measurement programs to monitor the results. The company has extensive Focus Group Moderator experience handling such consumer products from fine fragrances and shampoos to wine and vodkas. It has also successfully handled focus groups for the financial, insurance and healthcare industries (including Physician groups) and B2B. Show less



Marketing Solutions Corporation

• Philippines
• Advertising Services

• Director of Financial Services Research and Quality Assurance

  • Jan 2012 - Feb 2014

  As a consultant I was Director of Financial Services Market Research Programs, Customer Satisfaction, Focus Groups and Advertising/Commercial Testing using the Perception Analyzer dial technology. Quality Assurance Director of all company research projects. For two years I had been working with a company to completely overhaul their operations. Each year the president and I attacked one or more problems I uncovered in the first three month Marketing Service Quality Audit I performed for them. Show less



Economic Growth Initiative for Haiti (EGI-Haiti)

• International Trade and Development

• Founding Board Member

  • 2003 - 2014

  EGI is a non-profit foundation that supports young entrepreneurs in Haiti by providing them with training, mentoring and access to finance. In 2007-10 I served as interim Executive Director of the organization, traveling to Haiti on a regular basis and teaching entrepreneurship workshops. EGI is a non-profit foundation that supports young entrepreneurs in Haiti by providing them with training, mentoring and access to finance. In 2007-10 I served as interim Executive Director of the organization, traveling to Haiti on a regular basis and teaching entrepreneurship workshops.