Operations Manager, serving as Country Manager

• Oct 2020 - Present

*Managing the app MORE+, covering 14 countries*Reporting to Operations Director, with line report to Product, Marketing, HR and Technical Departments. - Information sourcing for 5 business departments • Deliver relevant data-driven insights through qualitative and quantitative research.• Mine & collect key information to identify areas of improvement, support innovation and business transformation, contribute to business planning processes.• Determine product specifications and business practices aligned with markets and users’ preferences.• Deliverables: activities assessment weekly reports - market research - business sensitivity studies - market developments monitoring - legal and economic affairs analysis and recommendations.- Content management and marketing• Create trendy, engaging and informative content for our users. Ensure content ethical alignment with local cultural sensitivities. • Optimize use of the app Exposition Resources to meet engagement & exposition targets.• Participate in planning, execution & monitoring of marketing + communication & sponsoring campaigns, ensure best possible returns aligned with activity goals (engagement & exposition).• Participate in conception and management of network social pages. - Business Development• Build & organize a network of content creators and KOLs to generate content and participate to campaigns. • Research companies practices to adapt our digital marketing service offerings.• Build prospect portfolio and close sales.- Administration of local operations• Translate senior management’s strategies and goals into operating plans to drive the business.• Generate and establish SOPs and KPIs. Ensure they participate to strategic objectives.• Recruit, train and manage teams’ performances.• Track local expenditures, generate and optimize accounting procedures and reporting.• Source & set up business offices in Côte d’Ivoire and Burkina Faso, source relevant services, pay office bills. Show less

Operations Specialist

• Aug 2019 - Oct 2020

Operations Specialist Trainee, for “More News” an AI-based News aggregator with social network features.- Content Management: Reorganize and improve the accuracy of the main Data Base for the purpose of providing training material for the AI.• Management of a team of 40 collaborators for projects executions.• Development of strategies to reach optimal speed and accuracy in the process of serving information to the AI. • Continuous reviewing and improvement of the original strategy.• Results: AI accuracy improved by 850%, Project completed ahead of schedule. - Localization of the app to better suit the preferences of 11 African countries local users.• Performed a Market Research to collect inputs from the target countries nationals living in Beijing.• Adapted the app design based on the results of the research.• Translated the whole app from English to French.• Results: increased traffic on the French version of the app.- Increase User Traffic on the app by designing and pushing app notifications to 8 countries local users on a daily basis.• Developed strategies to catch user attention, increase their interest and lead them to perform a specific Action (using the application).• Monitoring of consumer response for continuous improvement the strategies.• Results: Average daily CTR increase of 300%, meaning that on average 3 times more users are led to use the app on a daily basis.- HR management: Interviewing and hiring of English and French speaking interns for other teams. Show less

Tour Executive

• May 2019 - Jan 2020

International attaché

• Aug 2017 - Aug 2017

- French to English and Chinese translator and liaison officer for Haiti sport team in Taiwan. - Liaison officer with organizing committee - French to English and Chinese translator and liaison officer for Haiti sport team in Taiwan. - Liaison officer with organizing committee

IREG tester

• May 2016 - Aug 2016

- Management of roaming subscriber’s data and IREG tests. - Support the Core node team: management of MSCs and base stations. - Support for the project of migration MSC in pool. - Management of roaming subscriber’s data and IREG tests. - Support the Core node team: management of MSCs and base stations. - Support for the project of migration MSC in pool.

NOC dispatcher (Mobile Network supervisor)

• May 2015 - Jul 2015

- Supervision of Airtel’s national wide RAN and dispatching of failures information to on field engineers. - Support for Transmission Engineers: establishment and affectation of transmission links TDM/SDM and IP. - Support for Field Engineers: on field operations, essentially on bases stations. - Supervision of Airtel’s national wide RAN and dispatching of failures information to on field engineers. - Support for Transmission Engineers: establishment and affectation of transmission links TDM/SDM and IP. - Support for Field Engineers: on field operations, essentially on bases stations.