Steve Hutt

Head of Customer Success, UK at M-Brain Group
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Contact Information
us****@****om
(386) 825-5501
Location
Reading, England, United Kingdom, GB
Skills

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5.0

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Robert Roddy

Steve demonstrates excellent judgement, planning and influence of others. Consequently he delivers strong performance. Steve aleays acts with integrity and delivers on his promises. Steve is easy to work with and will be an asset to any team so I have no hesitation in recommending him.

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Experience

  • M-Brain Group
    • Finland
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Head of Customer Success, UK
      • Jan 2023 - Present

    • Director of Account Management
      • Jan 2019 - Jan 2023

    • Client Relationship Manager
      • Sep 2016 - Jan 2019

  • University of Lincoln
    • United Kingdom
    • Higher Education
    • 700 & Above Employee
    • Tutor
      • Nov 2015 - Sep 2016

      Providing work based distance learning support for Lloyds Bank colleagues undertaking the Excellence in Customer Banking short course. Providing work based distance learning support for Lloyds Bank colleagues undertaking the Excellence in Customer Banking short course.

  • Lloyds Banking Group
    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Framework Manager
      • Jan 2015 - Sep 2016

      Providing support to both Lloyds and Halifax branch networks across ten Director Groups and circa 120 branches within South West London and South Central England with their adherence and understanding of the operating framework.Acting as a subject matter expert and providing advice to Local and Regional Directors.

    • Banking Consultant
      • Jul 2011 - Jan 2015

      Providing consultative support to the Lloyds Bank branch network in performance improvement and change management.Specialising in performance improvement and root cause analysis.

  • Lloyds Bank
    • United Kingdom
    • Banking
    • 700 & Above Employee
    • Senior Bank Manager
      • Jan 2008 - Jul 2011

      Providing line management support for both service and sales colleagues whilst ensuring the delivery of outstanding levels of customer service. Ensuring service standards are exceeded and that targets are achieved through the identification of customer needs.Responsible for all regulatory requirements under the Financial Conduct Authority (formerly FSA).

    • Bancassurance Sales Manager
      • Jan 2004 - Jan 2008

      Providing remote line management support to a field team of Financial Advisers. Responsible for the satisfaction of customer needs and delivery of income budgets, Continuing Professional Development of Advisers and compliance with Regulatory requirements of both internal and external bodies.

    • Bank Manager
      • Jan 1996 - Jan 2004

Education

  • University of Lincoln
    Excellence in Customer Banking
    2015 - 2015
  • Association for Project Management
    Project Management
    2013 - 2013
  • IFS School of Finance
    Retail Banking Conduct of Business
    2013 - 2013
  • Chartered Insurance Institute
    Personal Tax (JO1)
    2009 - 2009
  • IFS School of Finance
    Certificate For Financial Advisers (CeFA), Level 3 Certificate for Financial Advisers
    2007 - 2007
  • Chartered Insurance Institute
    Financial Planning Certificate
    1994 - 1994
  • South Downs College
    BTEC National Diploma in Business and Finance, Merit Pass
    1989 - 1991

Community

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