Experience

Engage Business Media

• United Kingdom
• Events Services
• 1 - 100 Employee

• Editorial Director

  • Jul 2009 - Present

  Engage Business Media is designed to help our global community of 70,000 plus leaders in the customer and employee space to devise and implement winning employee and customer engagement strategies. Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels, offline, online, social and mobile. Engage Business Media run a series of hugely successful thought leadership style Directors Forums for its community throughout the year, along with top level round table discussions and larger annual events attracting over 600+ senior delegates include the Customer Engagement Summit, Employee Engagement Summit and Outsourcing Customer Services Summit, our Summits. As well as this, the Annual Engage Awards showcase organisational excellence and recognise individuals who have accomplished significant achievements within the customer and employee engagement market. All of these face- to-face activities are supported by our dynamic websites www.EngageCustomer.com, www.EngageEmployee.com, www.EngageAwards.co.uk, weekly newsletter alerts and ground-breaking webinars. Show less



UBM plc

• United Kingdom
• Events Services
• 200 - 300 Employee

• Editorial Director

  • Jul 2004 - Jul 2009

  Editorial Director of the highly respected Customer Strategy (formerly Customer Management) magazine. Responsible for developing this market leading publication both offline and online, recognised as a leading and authoritative title within the sector. Editorial Director of the highly respected Customer Strategy (formerly Customer Management) magazine. Responsible for developing this market leading publication both offline and online, recognised as a leading and authoritative title within the sector.