Steve Humphreys
Operations Manager at Water Direct- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Asbestos Awareness
.Jun, 2020- Oct, 2024 -
COSHH Awareness
.Jun, 2020- Oct, 2024 -
Fire Warden Awareness
.Jun, 2020- Oct, 2024 -
IOSH Managing Safety
IOSHJun, 2020- Oct, 2024 -
Manual Handling
.Jun, 2020- Oct, 2024 -
Working At Heights Awareness
.Jun, 2020- Oct, 2024 -
International CPC
.Aug, 2019- Oct, 2024 -
FORS Auditor
FLEETSOURCEJul, 2019- Oct, 2024 -
FA Level 2 Coach
FA
Experience
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Water Direct
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United Kingdom
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1 - 100 Employee
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Operations Manager
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Aug 2021 - Present
A national role responsible for all operational functions including, planning, production, transport, warehouse, assets and facilities. A national role responsible for all operational functions including, planning, production, transport, warehouse, assets and facilities.
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Tarmac
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Canada
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Photography
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1 - 100 Employee
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Transport Manager
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Jun 2019 - Aug 2021
CPC qualified transport manager supporting franchise hauliers within our Anglia business from multiple sites. Fleet compliance, FORS audits, query and complaint investigations for circa 70 vehicles operating 24/7. Project, business and service management. Purchasing, negotiations. Stakeholder engagement, complaint resolver.
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Regional Planning Manager (South Logistics)
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Feb 2015 - Jun 2019
Managing a team of transport, capacity and night planners situated in 4 offices within the South of England and Wales, to facilitate weekly supply of 70K tonne of asphalt and 180K tonne of aggregate a week including recycled asphalt planning’s across a network of 100 units alongside external requirements to our major highway projects and domestic markets. A 24 hour value adding function with many facets that include forecasting, planning, customer service, stakeholder liaison, stock control, complaint investigations, rate negotiation, risk management, client relationship management and continuous improvement. I managed and developed our replenishment team from clearance house to a regional transport planning function responsible for up to 90 internal bulk artic tippers, significantly improving truck utilisation by 37% to average 78%. I instilled a new stock control process that improved communication and cost controls within the wider business. Throughout I resolved haulier issues and concerns breaking down historical barriers driving greater collaboration. I have lead planning, cross functional communications, monitoring and supply for our largest and most critical projects within the South region. As area implementation lead for ‘Logistics Excellence’ I was instrumental in the creation, testing and embedding of our new bespoke transport planning tool to improve service delivery. Supporting 'Tender' activities to secure contracts. When required covered the role of Regional Logistics Manager Show less
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Area Dispatch Supervisor
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Sep 2013 - Feb 2015
Manage a team of 25 transport and capacity planners, haulage help desk and customer service coordinators. A value adding function that processed orders from 1K inbound calls a day, plan and delivery of 80K tonne of aggregate and 50K tonne of asphalt a week. A function within the contact centre focusing on customer service, planning, materials, haulier procurement, delivery fulfillment, people development and KPI management. 24/7 emergency contact for our major highways projects I would frequently use my problem solving skills and experience to ensure a satisfactory outcome. Skilled at process review and modification I lead a project team reviewing switch costs to improve data integrity, process and profit margins. I supported the creation of the haulage help desk managing them to drive process improvements and cost reductions. In addition I was a SHE committee member, First Aider and Fire Warden. Show less
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Distribution Planner
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Apr 2011 - Sep 2013
Transport planning and sourcing for Anglia and South East of England to service both aggregate and asphalt customers. Capacity planning for up to 14 Asphalt plants and planning for up to 210 strong tipper fleet who operated 24/7. Focus on customer service, planning, problem solving and haulier engagement. Customer liaison on major projects such as East Kent Access, Olympic Stadium, Heathrow, Southend, Stansted and Gatwick Airports, major M and A roads, alongside private and domestic customers. Emergency 24 hour contact. I facilitated meetings and continuous improvement projects with Marine, Production and Readymix liaison. I regularly stepped up to be stand in for the Area Distribution Manager when required. SHE committee member, First Aider and Fire Warden. I participated in the Employee Development Program with our project being integrated within the business. Show less
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Distribution Planner
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Mar 2004 - Apr 2011
Head hunted to rejoin Tarmac to oversee supply to a high profile project in West London. I started out transport planning for circa 50 trucks then progressed to team leader supervising a team of concrete transport planners organising delivery of circa 35K cubic meters of ready mix concrete a week within East and South East of England. Responsibilities included shift rotas, recruitment, training, coaching and problem solving. I would regularly influence any structure changes and stand in for both the distribution supervisor and the London mini mix manager whose activities involved haulier management, sales, planning and delivery. Show less
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EUROMIX CONCRETE & SCREED
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United Kingdom
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Construction
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1 - 100 Employee
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Concrete Pump And Sales Manager
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Mar 2003 - Mar 2004
Management concrete pump activities, site visits, quoting, negotiation, planning and invoicing, recording the companies first profitable year under my supervision. Involved in both sales and planning activity for Euromix’s concrete business including their first ever major highways project for Fitzpatrick on the A12 leading to repeat business. I installed a new quotation system / process and introduced COSHH to the work place resulting in better communication, safer filing of quotes and a reduction in annual insurance payments. Show less
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Distribution Planner
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Mar 2002 - Mar 2003
Planning and routing of circa 30 mixer trucks from 4 locations within the London area. A value adding function that focused on customer service, planning, communication and problem solving. Planning and routing of circa 30 mixer trucks from 4 locations within the London area. A value adding function that focused on customer service, planning, communication and problem solving.
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RATHBONE MEDIA LIMITED
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United Kingdom
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Account Handler
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Mar 2001 - Mar 2002
Client campaign management, negotiation, procurement and selling of advertising space within local and national newspapers and magazines, quality control, general admin, Client campaign management, negotiation, procurement and selling of advertising space within local and national newspapers and magazines, quality control, general admin,
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Leisure Connections
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United States
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Leisure, Travel & Tourism
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Senior Leisure Attendant
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Mar 1998 - Mar 2001
To maintain the general operations of leisure facility supporting management team and supervising entire centre consisting of Reception, Cafe, Creche, Swimming Pool / Rides, Gymnasium, Plant Machinery, Marine Lake, First Aid, Crazy Golf, Sports Hall, Bar Area, up to 30 employees and 500 customers on site. To maintain the general operations of leisure facility supporting management team and supervising entire centre consisting of Reception, Cafe, Creche, Swimming Pool / Rides, Gymnasium, Plant Machinery, Marine Lake, First Aid, Crazy Golf, Sports Hall, Bar Area, up to 30 employees and 500 customers on site.
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Safeway
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Brazil
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Computer and Network Security
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200 - 300 Employee
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Fresh Goods Replenishment Assistant
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Mar 1996 - Mar 1998
General shop floor food retail duties, cashier, replenishment of both fresh goods and ambient, stock control, staff rotas and bakery activities. General shop floor food retail duties, cashier, replenishment of both fresh goods and ambient, stock control, staff rotas and bakery activities.
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Education
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Plume School, Maldon
A Levels, AS Levels, GCSE's
Community
