Experience

P&G

• 1 - 100 Employee

• Supply Network Operations

  • Apr 2011 - Present

  Innovation and Organization Change Management leader for P&G North America Customer Service Operations.Strategic leader of P&G NA Order Management and organization design I led the design, transition and start-up of an offshore BPO partnership. More recently, I have led North America development and integration of Robotic Process Automation into P&G's Order Management processes. Innovation and Organization Change Management leader for P&G North America Customer Service Operations.Strategic leader of P&G NA Order Management and organization design I led the design, transition and start-up of an offshore BPO partnership. More recently, I have led North America development and integration of Robotic Process Automation into P&G's Order Management processes.

• SAP Organization Change Mgt. Leader

  • Jan 2008 - Jan 2011

  Business Leader for P&G's U.S. Orders to Cash SAP implementation. Integration of technology changes is achieved by successful organization adoption. I designed and led the Organization Change Management strategy for the US implementation.This SAP transition is recongnized as the gold standard within P&G and one of the most successful Order to Cash SAP implementation in North America. Business Leader for P&G's U.S. Orders to Cash SAP implementation. Integration of technology changes is achieved by successful organization adoption. I designed and led the Organization Change Management strategy for the US implementation.This SAP transition is recongnized as the gold standard within P&G and one of the most successful Order to Cash SAP implementation in North America.