Experience

Metropolitan Alliance of Connected Communities

• United States
• Non-profit Organizations
• 1 - 100 Employee

• CEO and President

  • 2013 - Present

  Greater Minneapolis-St. Paul Area Lead this membership organization of approximately 60 community-based nonprofits, operating a unique BPO / shared-service organization that provides capacity and staff for shared programs and services supporting the member organizations. * Significantly grew number of members in the network (roughly tripled over 10 years) * Dramatically improved member satisfaction (all-time best net promoter score currently) * Drove culture and employee satisfaction resulting in near-zero staff… Show more Lead this membership organization of approximately 60 community-based nonprofits, operating a unique BPO / shared-service organization that provides capacity and staff for shared programs and services supporting the member organizations. * Significantly grew number of members in the network (roughly tripled over 10 years) * Dramatically improved member satisfaction (all-time best net promoter score currently) * Drove culture and employee satisfaction resulting in near-zero staff turnover 3 years in row * Substantially increased the diversity (racial and other) of staff, membership, and Board Show less



Digital River

• United States
• Software Development
• 500 - 600 Employee

• Group Vice President - Quality

  • 2012 - 2013

  Accountable for quality improvement program spanning all technology delivery and support disciplines enterprise-wide, involving the work of over 1,000 FTE in this global firm providing technology and services that enable its clients to establish and optimize online sales channels.



Thrivent

• United States
• Financial Services
• 700 & Above Employee

• Progressive Leadership Roles - Technology & Process Improvement

  • 2003 - 2012

  Director, Information Technology Shared Service Organization (2007 – 2012) Director, Continuous Improvement – Information Technology Division (2004 - 2006) Director, Human Resource and Financial Systems (2003 - 2004)



Open-c Solutions

• Vice President - Product Development

  • Jun 1999 - May 2002



UnitedHealth Group

• Hospitals and Health Care
• 700 & Above Employee

• Director - ERP Systems

  • Feb 1998 - May 1999



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Senior Manager

  • Jan 1990 - Jan 1998