Experience

Veeco Precision Surface Processing

• United States
• Semiconductor Manufacturing
• 1 - 100 Employee

• Global Product Support Manager

  • Oct 1994 - Present

  *Support PSP BU wafer processing equipment line, including software, hardware, training, documentation and applications. *Partner with engineering, marketing and sales to handle all aspects of customer experience. Investigate the needs of the system users, identify system improvements and deliver new or enhanced products to improve customer satisfaction.*Manage a team of domestic and international technical support personnel to provide a localized approach to project management.---*Promoted from Technical Service Executive in Jan 2016*Previous responsibilities included:*Similar duties as Technical Account Representative except responsibilities are weighted towards special projects and high volume customers. *Daily update and reporting directly to executive level management regarding technical issues that directly impact customer satisfaction or scheduled delivery. *Lead high level Technical Support to Junior Technical Account Representatives in the field. *Provide applications support to the Manufacturing and Equipment Engineering organizations.

• Technical Account Representative

  • 1994 - 1998

  *Manage customer related technical support functions associated with SSEC's Automated Semiconductor Wet Process Equipment. *Responsibilities include: on site service, installation, maintenance, and training. *Provide customers with wet process applications assistance (Developing, Etching, Stripping, Coating, Lift off, and Surface Cleaning) during installation and start-up. *Assist Sales and Engineering in developing machine configurations (applications) that meet the customers technical and manufacturing requirements. *Update and train Manufacturing and Technical service personnel on new software and hardware releases. *Maintain related technical documentation and service bulletins. Evaluate new software and hardware updates/options before field release. *Pilot development of quality assurance procedures for final equipment quality check and inspection. *Act as factory representative during in house customer equipment source inspections.



Kulicke & Soffa

• Singapore
• Semiconductor Manufacturing
• 700 & Above Employee

• Senior Applications Engineer

  • Oct 1979 - Oct 1994

  *Make formal Tape Automated Bonding (TAB) equipment and Dicing Saw presentations to prospective and existing customers. *Provide technical support to customers, marketing, sales, service, and manufacturing. *Evaluate new equipment option/updates before field release. *Develop and evaluate customer processes and then gauge their suitability to a high volume manufacturing environment. *Review customer machine specifications in order to resolve potential customer satisfaction issues before equipment purchase. *Directed on site applications support for special projects and critical machine installations. *Provide Operations and Maintenance training courses to customers and K&S Field Service personnel. *Maintain demonstration/application equipment and related disposables/supplies.

• Product Sales Specialist

  • 1991 - 1993

  *Monitored progress of customer orders from quoting through manufacturing and shipment to ensure timely delivery, and resolution to problems impacting delivery. *Monitored build plans and parts procurement for compliance with shipment schedules. *Participate in customer application and specification review process. *Maintain and develop product shipment schedules. *Provide specialized schedules and reports for specific customers. *Respond to sales force and customers inquiries concerning lead time, backlog position, manufacturing capabilities, and special machine configuration. *Participate and provide input to monthly and detailed master schedule meetings. *Monitored execution of in house customer equipment buyoffs by acting as the field sales representative. *Position requires daily interface with domestic and foreign sales specialists to resolve machine and order related issues.

• Senior Field Service Engineer

  • 1979 - 1991

  *Responsible for servicing/maintaining a full line of precise, highly specialized equipment manufactured for use in the semiconductor industry. *Equipment includes high speed wire bonders, die attach, wafer saws, and TAB bonders. *Evaluate new options and engineering modifications at customer test sites. *Train and assist customers, as well as junior field service personnel, in all areas of machine operation and maintenance. *Assist sales with on-site sales demonstrations to validate machine capabilities and applications.