Experience

Audi Australia

• Australia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Regional Aftersales Manager

  • Jan 2018 - Present

  Notable Achievements• Increase in Audi Australia’s Total parts sales growth year on year for my region • Achieved Audi Australia’s Parts Gross profit target for my region 3 years in a row (2018 – 2020)• 80% conversion rate of South East dealer network signed up to the Audi Genuine Oil program leading to just under $1m of additional revenue per annum to Audi Australia since 2020• 70% conversation rate of South East dealer network signed up to Super Service Triage as part of the new Audi Digital standards for 2022. This will lead to additional retail parts growth and increased CEM for Audi Australia• Successful implementation of key Audi initiatives such as - Trade parts programs, AAP parts programs, Audi Genuine tyre programs, Oil programs, Triage and Xtime – leading to increased dealer parts sales and profitability• Development of strong relationships with the dealer network including Dealer Principals, General Managers and Department Managers. • 100% win rate in VCAT cases achieved through a thorough understanding of ACL, Audi vehicle specifications and negotiation skills• Championed improvements to the Audi Dealer Visit Report & Action Plan - uplifting communication, business-wide visibility, processes and systems across the Sales, Aftersales and Technical teams Show less

• Regional Parts Manager

  • Sep 2012 - Dec 2017

  Notable Achievements• Achieved YOY growth in parts sales • Achieved Audi Australia’s Parts Gross Profit target • Increased Dealer profitability through engagement and participation in initiatives such as the Trade parts programs, AAP parts programs, Audi Genuine tyre programs• Increased Accessory PNVR to above $300 per vehicle



Honda Australia

• Tullamarine, VIC

• Parts Operations Analyst

  • Oct 2011 - Sep 2012



Volkswagen Group Australia

• Australia
• Motor Vehicle Manufacturing
• 200 - 300 Employee

• Logistics & Inventory specialist

  • Jan 2007 - Oct 2011

  Key Areas of Accountability• Development of workflow processes within AS400 to improve daily team productivity• Key contributor during implementation of Melbourne and Sydney Parts DC• Local and offshore supply chain management and procurement• Forecasting and overall inventory management to achieve optimal stock turns, minimise stock levels and maintain a high percentage of first time supply• Creation and implementation of pricing structures for new products• Supply management of build parts to Volkswagen, Audi & Skoda vehicle compounds• Management of the Volkswagen Melbourne regional office and Parts DC• Technical support to regional area managers, the dealer support team and other internal departments• Sole responsibility for delivering on emergency back order dealer supply requirements• Coordinate with multiple internal departments to facilitate efficient product development and procurement• Main contact for resolving daily issues raised by both the Melbourne and Sydney DCs• Provide IT support to the Melbourne regional site (network and program support)• Program testing and training for the roll out of RF guns to the Melbourne DC • Provide ongoing training to 3PL staff (product knowledge, systems and processes)• Carried out the necessary research to identify the most efficient and effective warehouse fit out for both Melbourne and Sydney DCs Show less

• Senior Parts Technical Specialist

  • Jan 2005 - Jan 2007

  Key Areas of Accountability• Daily technical support to the national dealer network (56 dealers)• Management of the credit return process and policy• Provisioning of parts for new vehicles• Generation and distribution of dealer bulletins and notifications covering new processes, products, system changes, company holidays, policies etc.• Developed a training manual for national dealer network• Lead group training sessions for the dealer network (beginner and advanced courses)• Identify process inefficiencies and implement improvements • Assist the Group Parts Logistics Manager with operational tasks• Improve relationships with the dealer network by resolving customer requests, issues and inventory enquiries in a timely manner• Increase customer satisfaction by closely monitoring the processes of the 3PL DC and where necessary, suggesting alternate methods• Implement and manage the Volkswagen Parts Challenge. (Dealer Parts Interpreter competition) Show less



Peter Warren Automotive

• Australia
• Automotive
• 100 - 200 Employee

• Parts Sales Representative

  • Oct 2003 - May 2004

  Key Areas of Accountability • Increase sales revenue with trade customer base • Manage the relationship between the customer and dealer • Assist in the achievement of parts and accessory targets by offering trade promotions • Respond to customer issues effectively and in a timely manner, building trust & relationships resulting in no attrition of accounts and sales growth through existing customers • Manage customer expectations • Negotiate with COD customers to gain agreement on delivery & payment Show less



Bayford Group

• Australia
• Automotive
• 1 - 100 Employee

• Parts Interpreter

  • Jan 2000 - Sep 2003