Steve Hafner
IT Senior Desktop Support Specialist at Palmetto Health-USC Medical Group- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
French -
Topline Score
Bio
Matthew Lucas
Steve was very courteous, prompt and knowledgeable. I would definitely recommend working with him if given the opportunity.
Michelle Feagin
Stephen has help me repair, analyze, and restore all of my networking and PC problems over the past 13 years without fail. I would highly recommend him for any computer or networking needs you may have.
Matthew Lucas
Steve was very courteous, prompt and knowledgeable. I would definitely recommend working with him if given the opportunity.
Michelle Feagin
Stephen has help me repair, analyze, and restore all of my networking and PC problems over the past 13 years without fail. I would highly recommend him for any computer or networking needs you may have.
Matthew Lucas
Steve was very courteous, prompt and knowledgeable. I would definitely recommend working with him if given the opportunity.
Michelle Feagin
Stephen has help me repair, analyze, and restore all of my networking and PC problems over the past 13 years without fail. I would highly recommend him for any computer or networking needs you may have.
Matthew Lucas
Steve was very courteous, prompt and knowledgeable. I would definitely recommend working with him if given the opportunity.
Michelle Feagin
Stephen has help me repair, analyze, and restore all of my networking and PC problems over the past 13 years without fail. I would highly recommend him for any computer or networking needs you may have.
Credentials
-
A+
-Aug, 2005- Oct, 2024
Experience
-
Palmetto Health-USC Medical Group
-
Hospitals and Health Care
-
100 - 200 Employee
-
IT Senior Desktop Support Specialist
-
May 2016 - Present
•Mange Incoming Help desk and network requests, funnel to proper response team •Assistant Security Systems engineer - monitor and address network and data security as needed •Create documentation on procedures based upon the Medical Groups Policies in regards to the IT department.. •Provide desktop support for the VA hospital campus and the Richland Medical Park campus. •Responsible for setup, maintenance and inventory of computers and peripherals. •Perform upgrades on various computer software and equipment. •Troubleshoot and configure software and hardware, both in person and remotely. •Train, assist and assign jobs to technicians. •Support end users with solutions and advice on their computer questions, both in person and remotely. •Assist, configure, recommend various mobile devices that are compatible with Our network. •Assist in the entire network conversion from novel based network environment To a Microsoft Active directory based network •Assist in the conversion from Novel Groupwise to Microsoft Exchange Environment. •Support EMR (Electronic Medical Record) system that we implemented in 2012. •Respond to On Call issues immediately (24/7 support). Show less
-
-
-
University of South Carolina, School of Medicine
-
Higher Education
-
100 - 200 Employee
-
Information Resource Consultant II
-
May 2013 - May 2016
•Provide desktop support for the VA hospital campus and the Richland MedicalPark campus.•Responsible for setup, maintenance and inventory of computers and peripherals.•Perform upgrades on various computer software and equipment.•Troubleshoot and configure software and hardware, both in person and remotely.•Train, assist and assign jobs to technicians.•Support end users with solutions and advice on their computer questions, bothin person and remotely.•Assist, configure, recommend various mobile devices that are compatible withOur network.•Assist in the entire network conversion from novel based network environment To a Microsoft Active directory based network•Assist in the conversion from Novel Groupwise to Microsoft Exchange Environment.•Support EMR (Electronic Medical Record) system that we implemented in 2012. •Respond to On Call issues immediately (24/7 support). Show less
-
-
Information Resource Consultant I
-
Jul 2008 - May 2013
•Provide desktop support for the VA hospital campus and the Richland Medical Park campus.•Responsible for setup, maintenance and inventory of computers and peripherals.•Perform upgrades on various computer software and equipment.•Troubleshoot and configure software and hardware, both in person and remotely.•Train, assist and assign jobs to technicians.•Support end users with solutions and advice on their computer questions, both in person and remotely.•Assist, configure, recommend various mobile devices that are compatible with Our network.•Assist in the entire network conversion from novel based network environment To a Microsoft Active directory based network•Assist in the conversion from Novel Groupwise to Microsoft Exchange Environment.•Support EMR (Electronic Medical Record) system that we implemented in 2012. •Respond to On Call issues immediately (24/7 support). Show less
-
-
-
UPS
-
United States
-
Truck Transportation
-
700 & Above Employee
-
Senior TSG Technician II
-
Oct 2001 - Jun 2008
•Manage several buildings through out SC district. Servers running Windows 2003 Server. Clients include Win2K and WinXP. •Responsible for setup, maintenance and inventory of computers and peripherals. •Perform upgrades on various computer software and equipment. •Troubleshoot and configure software and hardware, both in person and remotely. •Train, assist and assign jobs to technicians. •Support end users with solutions and advice on their computer questions, both in person and remotely. •Ensure Daily Backups on Servers in assigned facilities. Show less
-
-
-
United States Postal Service
-
United States
-
Government Administration
-
700 & Above Employee
-
PC / End User Support Technician
-
Sep 1997 - Sep 2001
•Diagnose and repair hardware and software issues on computers on site as well as at the extended Post Offices throughout South Carolina. •Provide software support for various in house software applications, as well as Remote troubleshooting of these applications in both Microsoft and Novell Environments. •Installed various software packages, configured for the use on LAN, setup Internet Browsers, and assisted in questions concerning software. •Train and assist the uses on how to use both in house and commercial software Applications. Show less
-
-
-
Dollar Tree Stores
-
Retail
-
700 & Above Employee
-
Assistant Store Manager / Acting Store Manager
-
Jun 1996 - Sep 1997
•Manage 14 sales associates and 1 part time assistant manager.. •Train new employees, Create schedules, perform nightly deposits of earnings. •Assist customers with questions and concerns. •Inventoried store, as well as assist with ordering of new inventory and stocking of Any new inventory received. •Completed daily, weekly, and monthly store reports. •Created and processed payroll for employees as well as interviewing and Hiring of new employees. •Manage 14 sales associates and 1 part time assistant manager.. •Train new employees, Create schedules, perform nightly deposits of earnings. •Assist customers with questions and concerns. •Inventoried store, as well as assist with ordering of new inventory and stocking of Any new inventory received. •Completed daily, weekly, and monthly store reports. •Created and processed payroll for employees as well as interviewing and Hiring of new employees.
-
-
Education
-
2015 - 2018
University of South Carolina-Columbia
Master of Healthcare Information Technology, Health Information/Medical Records Technology/Technician -
2009 - 2015
University of South Carolina-Columbia
Bachelor of Arts (B.A.), Experimental Psychology -
1994 - 2009
University of South Carolina-Columbia
Bachellor of Arts (B.A.), History -
1991 - 1994
Lexington High School
High School Diploma, High School Diploma
Community
