Experience

Nutec Electro Tel

• Canada
• Telecommunications
• 1 - 100 Employee

• VP Operations and Solutions

  • Jun 2016 - Present

  Voice - Managed Service ProviderWildix - Hosted Phone Systems Solutions DealerManaged Communications Solution ProviderBusiness Communications SystemsNEC UC VOIP Business Communications SolutionsEnghouse Interactive



Back Yard Rink.

• Caretaker

  • Nov 2015 - Present



Telebyte Communications Inc.

• Canada
• Telecommunications
• 1 - 100 Employee

• Vice President Telecom Solutions

  • Jun 2015 - Nov 2015

  With Operations in place and many years of Telecom solutions experience, I was asked to move into a Leadership position where my technical, project management and sales engineering experience could be used in more customer engagements to help increase sales and overall business enablement in the Telecom Division at Telebyte. In this role, I will continue to bring Telebyte the best in an evolving Customer Focused “Managed Communications” offering. I am currently supporting all sales and technical Staff with Telebyte's business process and implementations solutions. Telebyte’s communication solution include and are not limited to Call Center Applications, Hospitality, VOIP multi-site deployments, and Unified Communications.Hosted Communications solutions are well upon the Telecommunications industry and I will be developing Telebyte’s Hosted Solutions offerings, from sales through to completed projects, and ongoing Management.

• Vice President Operations

  • Oct 2012 - Jun 2015

  After Telebyte purchased the WBM Communications Division in October of 2013 I took the role of VP of Operations at Telebyte. Within the new and expanded Telebyte I was responsible for creating a common service delivery model and process throughout the Telebyte offices. Processes included incoming call flow to the Telebyte offices through the implementation of a single telecommunications system, customer support center and call center which can be monitored and reported on. The implementation of an internal ERP which brought all staff to a single interface both on the Services, Sales, Administrative and Accounting divisions of the organization. Scope of work and project management processes were required throughout the offices to create a uniform customer experience for Telebyte.During this time I also managed all technical staff within the Telebyte Organization.



WBM Technologies

• Canada
• IT Services and IT Consulting
• 200 - 300 Employee

• Director Communication Services

  • Aug 2011 - Oct 2012

  Executive team member at WBM Office Systems assigned with the service management and growth of the communications division. The primary duty of this role was to enable and grow the communications services by defining and developing a service delivery model in all the WBM locations.I also continued to manage the Telecom Service Staff and productivity to ensure efficiency, productivity and customer service.In this role I was required to be involved in all levels of the Communications business included yearly financial budgeting and reporting, as well as enterprise sales engineering, project quotation and development.It was important I continued in an advanced Project Management and technical escalation role overseeing the SMB and Enterprise project management of UC and PBX installations.

• Service Manager

  • 2004 - Aug 2011

  As a member of the WBM Office Systems location in Alberta, which focused on Telecommunications and also provided IT and print services, the business progressed for almost 10 years with successful growth in the Alberta market. A Service Management role was required for someone with senior level Technical Experience in the field of telecommunications and IT. My experience also lead to development of Service processes where the growing technical team could be managed. Technician productivity reporting, contract profitability and project profitability for the Alberta region were implemented. As well, managed contracts were implemented to improve customer service and retention. I continued with high level technical communications implementations and project management while managing the technical and customer service team.

• Senior Telecommunication Eng.

  • 1996 - 2004