Experience

Rocky Mountain Poison & Drug Safety (RMPDS)

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director of Operations

  • Jul 2019 - Present

  Senior management team leader responsible for all business functions of RMPDS Drug Center Operations including client portfolio management, oversight and management of staff and operations, business development, strategic planning, and client relationships ensuring all contractual obligations are met. Communicates with clients to assure all services meet expectations/goals and proactively leads efforts to improve existing services, systems and processes to better position department within the competitive global pharma market.



Deeply Digital

• Montrose, CO

• Director Of Business Operations

  • Sep 2018 - Jul 2019

  Manage the daily operations of Deeply Digital LLC by directing a broad range of business activities toward achieving the organization’s tactical/strategic goals and objective. This includes managing customer service level expectations, training development for staff, identifying new business opportunities and developing the processes/procedures from new product development thru deployment. The mission of Deeply Digital is to provide outstanding customer service through a broad range of products and services in the areas of Inside Data Wiring Projects, Fiber Optics Installation and IT technical support.



Quality Autocare

• Greater Denver Area

• Sr. Director of Operations- Consultant

  • Jan 2016 - Apr 2016

  This position was a short-term business analysis opportunity as a consultant. Evaluated the operations of a small business and developed standardized process flows designed to enhance the overall customer service experience, improve employee satisfaction, decrease expense and increase revenue opportunities. The strategic objective was to document business process flows that could be replicated as the business owner opened new operations in the Denver metro area in 2016. This position was a short-term business analysis opportunity as a consultant. Evaluated the operations of a small business and developed standardized process flows designed to enhance the overall customer service experience, improve employee satisfaction, decrease expense and increase revenue opportunities. The strategic objective was to document business process flows that could be replicated as the business owner opened new operations in the Denver metro area in 2016.



PPRM

• Greater Denver Area

• Sr. Director Call Center Operations

  • Mar 2008 - Apr 2015

  Sr. Director – Call Center Operations / Planned Parenthood Rocky Mountains (PPRM) (2008-2015) Designed and deployed the Rocky Mountain Planned Parenthood Call Center. This included the development and implementation of all operational policies, processes and procedures, program management, supervisory mentoring and oversight, staffing /training, and management of all operational platforms. Managed the strategic Call Center operations in a collaborative effort with Executive and C- Level Management, Marketing, Public Relations, Training, Development, Security and Health Center Operations across 5 states. Partnered with medical providers to ensure the operation maximized support of all medical and business objectives. The end result was the deployment of a world class service center providing customers with an unparalleled service experience within the healthcare industry.



QWEST COMMUNICATIONS

• Greater Denver Area

• Regional Vice-President – Wholesale Carrier Sales and Service Management

  • Jan 1998 - Mar 2007

  Directed all Wholesale Business sales and service management team operations designed to support the corporate revenue and service operations objectives for Qwest’s 2nd largest customer –WorldCom/Verizon Business, targeted cable and wireless customers. Functional areas of responsibilities included product/pricing strategies, contract negotiations, program/project implementation management and overall service level management of all telecommunications installations and maintenance operations.