Steve Gayler
Global Knowledge & Online Content Development Lead at Zebra Technologies- Claim this Profile
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Bio
Ian Sopp
Steve is one of those employees who makes it his business to understand every aspect of a customers technical design and infrastructure in order to provide the best possible service and support experience. This means he has a great thirst for learning and self development, his knowledge and experience are immense and span a wide array of technologies matched equally by his desire to document, share and provide reference materials for colleagues and partners alike. His complete understanding of the service infrastructure, the performance measurements required and end-to-end business process mean Steve was the #1 choice when it came to designing, developing and implementing a global Salesforce Service as well as Cloud Contact Centre solution. Steve is a phenomenal resource whose commitment and dedication are unmatched, delivering huge value to any organisation and all that he does.
Ian Sopp
Steve is one of those employees who makes it his business to understand every aspect of a customers technical design and infrastructure in order to provide the best possible service and support experience. This means he has a great thirst for learning and self development, his knowledge and experience are immense and span a wide array of technologies matched equally by his desire to document, share and provide reference materials for colleagues and partners alike. His complete understanding of the service infrastructure, the performance measurements required and end-to-end business process mean Steve was the #1 choice when it came to designing, developing and implementing a global Salesforce Service as well as Cloud Contact Centre solution. Steve is a phenomenal resource whose commitment and dedication are unmatched, delivering huge value to any organisation and all that he does.
Ian Sopp
Steve is one of those employees who makes it his business to understand every aspect of a customers technical design and infrastructure in order to provide the best possible service and support experience. This means he has a great thirst for learning and self development, his knowledge and experience are immense and span a wide array of technologies matched equally by his desire to document, share and provide reference materials for colleagues and partners alike. His complete understanding of the service infrastructure, the performance measurements required and end-to-end business process mean Steve was the #1 choice when it came to designing, developing and implementing a global Salesforce Service as well as Cloud Contact Centre solution. Steve is a phenomenal resource whose commitment and dedication are unmatched, delivering huge value to any organisation and all that he does.
Ian Sopp
Steve is one of those employees who makes it his business to understand every aspect of a customers technical design and infrastructure in order to provide the best possible service and support experience. This means he has a great thirst for learning and self development, his knowledge and experience are immense and span a wide array of technologies matched equally by his desire to document, share and provide reference materials for colleagues and partners alike. His complete understanding of the service infrastructure, the performance measurements required and end-to-end business process mean Steve was the #1 choice when it came to designing, developing and implementing a global Salesforce Service as well as Cloud Contact Centre solution. Steve is a phenomenal resource whose commitment and dedication are unmatched, delivering huge value to any organisation and all that he does.
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Experience
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Zebra Technologies
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Israel
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Computer and Network Security
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1 - 100 Employee
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Global Knowledge & Online Content Development Lead
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Feb 2018 - Present
Responsible for Global Teams for Online Knowledge Content for all Zebra products. Improving Self Service User Experience Internally and Externally and expanding to cover additional languages.Analysing agent performance and Knowledge Usage Analysing and resolving identified gaps in content Team aim is to reduce common questions from being received by agents and covered by Self Service tools
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EMEA Customer Support Supervisor
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Sep 2016 - Feb 2018
Managing the EMEA Technical Support team based in 2 locations.
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Senior Technical Support Specialist
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Mar 1995 - Sep 2016
Global Project improvements processes and systems Technical Support Processes Mapping, Design and Continuous Improvement of team, equipment & support systemsSalesforce process map, develop, test, document & trainingKnowledge Building & Sharing (External & Internal)Integration support on SAP, AS/400, Oracle, XML, LinkOS (Cloud Based Products/Environments)Zebra Product Support - Printers, Devices, Software & LinkOS (Cloud Based)
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