Experience

Trialogics
• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee
• Sr. DevOps Engineer

  • Jun 2020 - Present

Improving
• DevOps Engineer

  • Nov 2019 - Jun 2020


Moxie

• Cosmetics

• DevOps / Cloud / Hosting Engineer

  • Jan 2013 - Mar 2019

  One of three employees responsible for 99.999% uptime in a 24x7 on call environment for all network, server and application infrastructure services for clients such as Verizon Wireless, Delta, Porsche, Driven Brands, and DeVry For on premises environment, architected and maintained over 100 VM’s (12 ESX hosts) 8 SAN clusters, 4 F5 load balancers and 8 Cisco switches per data center, as well as leveraging Akamai CDN to reduce bandwidth and server loads Designed and built west coast data center for redundant hot/warm disaster recovery Converted 3 on premises data centers to a single segregated Azure instance while maintaining 99.999% uptime and cost savings of over $44,000 a month Created and maintained network security groups and server / data segregation per client Enacted and enforced GPDR (General Protection Data Regulation) security policies and procedures. Created and maintained enterprise level Atlassian stack (JIRA, Confluence, Stash/BitBucket) for internal and external client use Maintained and worked with Jenkins build server for attaching to code repositories and automated builds/reversions as necessary with developers. Created and maintained AWS environments per developer and client requests Maintained all SSL certificates and best practices server hardening for all sites – both mixed Linux and Windows environments Created and maintained Active Directory cluster to control local internal user access groups and users Managed split level DNS environment to achieve off/on VPN access while maintaining security requirements Converted WSUS environment to Azure OMS solution for monthly patching for both Windows and Linux environments Created and maintained 3 Adobe Experience Manager (AEM/CQ) environments ranging from version 5.6 to 6.4, as well as in Linux and Windows environments Worked hand in hand with developers and data platforms to create and optimize both Windows and Linux server environments per client needs. Show less



LodgeNet Interactive Corporation

• Canada
• Telecommunications

• Network Operations Engineer

  • Jan 2011 - Jan 2012

  In NOC environment, proactively monitored 1,000+ sites devices (data and video) to increase uptime and minimize customer impacting outages/utilizations Managed Cisco, Ruckus, and Motorola wired/wireless network appliances including switches, DSLAMs, packet shapers and wireless access points/controllers Managed Linux based Guest Internet Access servers to ensure proper access control and customer billing Managed configurations for monitored sites and devices through IPSwitch What’s Up Gold Analyzed complex issues for outages or performance related problems based on connectivity, bandwidth capacity versus traffic load/types and recommended appropriate solution to cost effectively increase performance. Show less



Cover Networks, LLC

• Cover Networks

  • Jul 2009 - May 2010

  Installed/supported multiple MDU’s (multi-dwelling units, 200+ customers), such as The Condominiums Above The Four Seasons, The Dakotas, Towne Club of Peachtree City, and Peachtree Lofts for data, voice and video services Maintained company infrastructure in co-location (data center), as well as upgraded to 95% fiber Maintained IIS server for all client services/access (SMTP, DHCP/MAC authorizing), as well as NNTP and FTP services for company activities. Installed custom cabling for both data, voice and satellite video services, as well as integrated customer audio and video systems and networks Configured/upgraded/repaired DSLAM’s on each site Maintained and diagnosed issues with VoIP services, both on hardware and software as well as switch/service providers Provided extended desktop support – both inbound calls as well as on-site service calls ranging from simple network issues to system infections and beyond Show less



Cbeyond

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• SYSTEM ADMINISTRATOR II (CONTRACT)

  • Dec 2008 - Jun 2009

  On NOC / Help Desk team, provided inbound support for escalated technical issues country wide Diagnosed/configured Cisco IAD’s remotely for customer locations for provision of VoIP services Tested/dispatched truck rolls for damaged/failing T1 lines Provided desktop support for in-house applications (email, remote backups, self-maintenance) On NOC / Help Desk team, provided inbound support for escalated technical issues country wide Diagnosed/configured Cisco IAD’s remotely for customer locations for provision of VoIP services Tested/dispatched truck rolls for damaged/failing T1 lines Provided desktop support for in-house applications (email, remote backups, self-maintenance)



Web.com

• United States
• 1 - 100 Employee

• SR ABUSE/FRAUD / SYSTEM ADMINISTRATOR

  • May 2006 - Oct 2008

  In Call Center / NOC environment detected, investigated and terminated fraudulent domains/accounts Worked with customers concerning server resource violations (CPU, disk space, bandwidth, etc.) on both Linux and Windows platforms Detected, investigated, eliminated and notified customers of malicious and/or “phishing” files on site Monitored hour to hour mail hub usages for bulk mailing/SPAM or open relay abuse Worked as overflow (10-20 cases per week) for Executive Response Group and NOC on escalated issues from customers or Tier 3 support in Windows (IIS)/Linux platforms including: - Removing/freezing applications/pages in IIS creating conflicts (esp. in the shared environment accts.) - Suspend full sites/accounts due to T&A violations - Restore corrupted sites from last backup - Installed SSL certificates - Maintained authorized user groups per site Worked as a front-end processor for all DMCA (Digital Millennium Copyright Act) claims and counter claims before any escalation to legal consul. Maintained relationship with Atlanta branch F.B.I. office in case of any reported federal offense or excessive fraud activity Monitored all anti-SPAM services to maintain 0% blacklisting of mail servers Provided weekly group reports for department to upper management Provided over-flow role for Executive Response Team Trained any additional employees, as well as maintained department knowledgebase Handled all inbound billing and technical support calls for pre-Interland migration of Web.com (DNS issues, zone records, site configurations, e-mail issues, Registrar issues, customer experience issues) Controlled flow of tickets/issues in “Escalated” queue for department, rarely escalating further than PEM (Linux platform) development support Held a “go to” position for newer employees, as well as a touchstone for more seasoned co-workers Provided weekly issue reports for global/system issues to management Show less



The Home Depot

• United States
• Retail
• 700 & Above Employee

• SYSTEMS SPECIALIST

  • Sep 2003 - Nov 2004

  As part of internal Help Desk team, provided hardware and point of sale (POS) support for all Home Depot and Home Depot Expo stores nationwide Managed critical and emergency in-store situations including but not limited to: server crashes and failures, failed RAID drives, UPS and in-store power outage issues, MUX, router, and reconfigured switch panels Provided solutions for in-depth customer sales and refund issues As part of internal Help Desk team, provided hardware and point of sale (POS) support for all Home Depot and Home Depot Expo stores nationwide Managed critical and emergency in-store situations including but not limited to: server crashes and failures, failed RAID drives, UPS and in-store power outage issues, MUX, router, and reconfigured switch panels Provided solutions for in-depth customer sales and refund issues



IBM Global Services

• India
• Consumer Services
• 1 - 100 Employee

• LEVEL ONE HELP DESK

  • Oct 2002 - Sep 2003

  Fielded all inbound calls regarding technical and procedural issues for all Best Buy Enterprises companies and subsidiaries on a centralized Help Desk environment. Analyzed, troubleshot, resolved or gathered information to be dispatched to higher help desk support levels when necessary Provided technical assistance for global issues amongst the retail and corporate divisions Localized single component issues to dispatch service for IBM equipment Fielded all inbound calls regarding technical and procedural issues for all Best Buy Enterprises companies and subsidiaries on a centralized Help Desk environment. Analyzed, troubleshot, resolved or gathered information to be dispatched to higher help desk support levels when necessary Provided technical assistance for global issues amongst the retail and corporate divisions Localized single component issues to dispatch service for IBM equipment