System Administrator

• Aug 2019 - Present

Service desk engineer 2

• Jun 2018 - Aug 2019

Thousands of small and medium-sized businesses depend on NexusTek to manage and optimize their IT and cloud environments for business continuity, productivity, operational efficiency and cost-effectiveness. With an all-encompassing services portfolio, infrastructure, high-touch personal attention and IT consulting expertise, NexusTek delivers true end-to-end, outsourced IT management to organizations nationwide. An SSAE 16 SOC II certified company, NexusTek designs problem solving and efficiency-minded IT solutions that bring together storage, virtualization, unified communications and collaboration, data protection and networking technologies from the world’s foremost technology leaders. NexusTek Cloud Services offer the flexibility and control businesses need to be agile, and can address customers’ unique cyber security, business continuity, compliance and auditing requirements in cloud, hybrid or on-premise environments. NexusTek is ranked as a top Managed Services Provider in North America on the MSPmentor 501 List, is a CRN MSP Elite 150 list member and award-winning Microsoft Gold Partner. Unfettered visibility, 24 x 7 x 365 monitoring, management and a true 24 hour staffed helpdesk, coupled with its comprehensive solutions portfolio and more than 22 years’ experience, empower NexusTek to deliver better services to customers, regardless of how their needs change. For additional information, please visit https://www.nexustek.com.

Service Desk Engineer 2 - Team Lead

• Jun 2014 - Jun 2018

As a Team lead I oversee an office of remote engineers. Knowing the strengths and weakness of the team and individuals. We deliver first class support to a wide range of clients and environments. Upholding core values while leading by example to lead my team of engineers. Also filling the role IT Specialist I troubleshoot issues that clients come across. Troubleshooting in a cloud environment is definitely different from any other network that I have encountered. Remote into workstations and servers to deliver results for my clients. Growing and learning in my field to better myself and those around me. Doing my best to become the efficient IT professional that I know I can be.