Experience

Pragma Edge Inc

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Solutions Architect

  • Jan 2018 - Present

  • Certified Cloud Engineer with AWS, Google, and Azure • Analyze and architect environments for Migration from Traditional On-prem Data Centers to Cloud Data Centers • Support and Troubleshoot IBM and other applications within the Cloud or Traditional On-prem Data Centers • Project management of migration, implementation, and support of multiple projects • Efficient Agile Functionality using Jira, Service Now, and other Agile products • Analyze and define client’s business strategy to help determine system architecture requirements to achieve business goals. • Work with clients very closely to design, implement and support an integration solution of Custom Framework and IBM Sterling products • Gather detailed business requirements and use cases, and translate technical specifications into product requirements. • Carrier out or assist in any application upgrades or improvements of the PCM and IBM Sterling products. • Suggest architectural improvements, and help design integration solutions • Collaborate with IT technical and Analyst teams to define project requirements and specifications Show less



Hub Group

• United States
• Truck Transportation
• 700 & Above Employee

• Systems and Middleware Engineer

  • Feb 2007 - Present

• Systems and Middleware Engineer

  • Feb 2007 - May 2022

  Installed and configure mid-tier software.Verified and tested mid-tier software and operating system compatibility and applied server/software patches, fixes and upgrades.Performed network server hardware configuration and maintenance pertaining to mid-tier software.Managed Preventative maintenance, repairs and troubleshooting of servers and peripheral equipment.Installed and tested new software applications. Then packaged and deployed custom applications.Reviewed vendor websites and/or notification for current releases of mid-tier software and patches.Managed and administrated the maintenance of mid-tier software including performance tuning, reporting and capacity management.Developed, prepared and/or maintained documentation of tasks, quality assurance processes and procedures.Documented major outages, repairs and maintenance tasks.Gathered requirements, develop and manage projects\.Assisted in developing team skill set and recommend training.Executed change control procedures in conformance with company policies for managing application and infrastructure changes.Performed and managed file backup and restoration on all server platforms.Kept virus protection software updated with most current definitions and promptly resolve/contain virus outbreaks Show less

• EDI Specialist

  • 2008 - 2010



Franklin and

• Business and Integration Analyst

  • Feb 2005 - Jan 2007

  Participate in the major components of the full project life cycle - conceptual and functional specifications, requirements review, analysis, design review, set-up, testing and support. Provide a combination of in-depth functional knowledge and general technical proficiency in Integration apps while striving for continuous improvement of business processes and system functionality.Work with technical team to design, test and implement overall system functionality.Assist business users in testing, integration testing, setting up Integration partners, application training and documentation.Provide specific technologies for Integration which includes EDI, XML, EAI and others.Coordinates and communicates all phases of integration: establishing trading partnership, requirements, mapping, testing/certification and launch.Responsible for the management, operation, support, and administration for the GIS Integration application for all divisions within the company.Coordinate and develop cross divisional systems usage, configurations to production environment, communication plans, and appropriate levels of divisional segregation. Provide support, troubleshooting, resolutions, standards and education in the use of the GIS system and services to the integration analysts at the Brunswick divisions.Coordinate hardware, software updates and upgrades, server issues, security and network management services including backup/recovery for both the Production and Test environments with the Network team Show less

• Customer Service Manager

  • Jun 2000 - Jan 2005

  Respsible for managing the all computer systems 'help desk' and all associated activities. Directly manage the help desk staff giving them direction and guidance to do their jobs by accepting, resolving, prioritizing and escalating all system issues. Responsible for PC hardware and software inventories including tracking newly ordered parts and equipment. Provide direct support for installation, set-up and problem resolution for all PC based systems. Coach and assist technicians in troubleshooting standard PC hardware and software and to provide on-going support to clients regarding the efficient operation and use of computerized client information systems and resources. This also includes technical performance of all PCs and Laptops in a networked and remote environment. Plays major role in vendor choices and management of their services.Assist and configure in the deployment of Executive Tools.Play lead role and assisting in project management involving rollout of hardware or software (e.g., Windows 2000, Sales Refresh, Engineering and new user PCs.Manage and Maintain department Budget and Life Fitness chargebacks to other departments.Coordinate with the Network group the PC hardware and software standards for Entire Company.Meet with end users to understand and recommend desktop computing solutions.Help publish and maintain desktop systems' policies and procedures.Provides input into the development and execution of an ongoing support strategy.Provides Project scheduling and Implementation.Provides input into the development and execution of an ongoing support strategy.Acts as a resource for data processing users on issues of implementation, analysis of current reports or development of new requirements Show less

• End user Support Specialist

  • Dec 1998 - Jun 2000

  Responsible for installs, maintaining, and troubleshooting standard PC and Laptop hardware and software and to provide on-going support to clients regarding the efficient operation and use of computerized client information systems and resources. Responsible for the technical performance of all PCs and Laptops in a networked and remote environment. Use of in-depth knowledge of computer technology to provide services to end-user groups or other technical support personnel in resolving user problems. Provide first-tier user support and serve as a primary contact for clients who experience service interruptions or seek advice on information technology issues, products, and services. Provides hardware support; configures computing equipment; interfaces with computing services; sets up work stations; maintain and replace consumable items for network printers; identifies necessary equipment that needs to be purchased; provides software support; installs packages; trains departmental users.Inputs and maintains client problems into a Help Database for problem management and future use for other Technicians to use Show less



Life Ftiness

• CSS, Software System Support Specialist

  • Apr 1997 - Dec 1998

  Managed specialized software for computer operated exercise equipment for customers world wide. Traveled extensively to customer's site to installed hardware and setup software programs. Provided analytical problem solving in support of customer service via the phone. Configuring software systems and repair of computer hardware at customer location. Train field service technicians and telephone customer service representatives. Establish service procedures, field service upgrades, technical service bulletins, field service repairs, and service manuals. Show less



Panasonic TSC

• Computer Technician And Consultant

  • Aug 1994 - Apr 1997

  Troubleshoot state of the art lap top computers from components to multimedia software systems using MMX technology. Tested and repaired circuit boards with technologically advanced diagnostic equipment. Analyzed different kinds of software through testing and analyses of software programs for consistent and trouble free operation. Developed new methods and procedures for testing and evaluating. Troubleshoot state of the art lap top computers from components to multimedia software systems using MMX technology. Tested and repaired circuit boards with technologically advanced diagnostic equipment. Analyzed different kinds of software through testing and analyses of software programs for consistent and trouble free operation. Developed new methods and procedures for testing and evaluating.