Experience

UCB Stores (United Convenience Buyers)

• Australia
• Retail
• 1 - 100 Employee

• National Retail Development Manager

  • Dec 2006 - Present

  UCB is the only true independent national buying and promotional group that is not partially owned by a wholesaler in the Petrol and Convenience Industry. This allows UCB to be truly independent and always place our members’ needs first. More than 1100 retail sites in the P & C sector, throughout Australia AACS Independent store of the Year 2014 and finalist twice since Role: Design, launch, development and national roll out of a new convenience brand ‘fast&ezy’ Design and implementation of Store Systems Store layouts and Merchandising strategies Influencing retailers and the retail market to think differently Driving innovation in a constantly changing market Working in partnership & building productive relationships Show less



Basket Fresh

• Retail

• Head Of Operations

  • Sep 2005 - Dec 2006

  New concept fresh food store – start up business Led implementation of Operating Procedures Created a Customer Service focused retail team in line with company service goals, through training and staff development. Managed Store Operations Created an empowered environment for staff to work in. Researched competitive environment and implemented plans to compete effectively New concept fresh food store – start up business Led implementation of Operating Procedures Created a Customer Service focused retail team in line with company service goals, through training and staff development. Managed Store Operations Created an empowered environment for staff to work in. Researched competitive environment and implemented plans to compete effectively



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Head of Retail Services (with Senior Buying Responsibilities)

  • 2003 - 2005

  Established Retail Services as a separate division of the Supermarket Business – model later adopted by J Sainsbury across the whole business. Full responsibility for Marketing, Training and Operational procedures around the 4 key services in the Business. Implemented and administered strategy for several ‘non-food’ categories & occasions within the business – helped Integration of Company Buying Department into the J Sainsbury Plc structure Control of the Newsagency area of the business (10% of annual company turnover), increasing growth whilst store footprint was reduced. Established Best Practice for National Lottery within the business which was subsequently integrated into Company Standards and Training. Nurtured Financial institution (Sainsbury Bank) partnership to make ATM performance best in industry Show less



BELLS STORES LIMITED - acquired by J Sainsbury PLC in 2003

• Head of Home Delivery Shopping Service

  • 2001 - 2003

  Complete set up of home delivery contract for Local authority and business to business shopping service Partner with other companies to provide an ‘On-line’ market place Customer service to some of the most vulnerable members of society Nominated for a private/public sector partnerships award Complete set up of home delivery contract for Local authority and business to business shopping service Partner with other companies to provide an ‘On-line’ market place Customer service to some of the most vulnerable members of society Nominated for a private/public sector partnerships award

• Director Of Special Projects

  • Oct 2000 - Nov 2001

  Overall responsibility for developing e-business within the organisation Police liaison/relationship building Local authority liaison – Company-wide responsibility for fostering relationships with locally and nationally elected Government officials and their officers Chamber of Commerce Established key contacts/relationships with outside agencies, such as Police and local & national Government agencies The Company became an example of “Best Practice” on private/public sector relationships Company views sought by Government/Police at the highest level, which allowed us crucial input into various committees such as training, crime, competition, commission and trade Development of Company-specific EPOS system Staff training plans developed and closely worked to CTP (HIM) – Industry standard benchmarking – constantly best in class across a range of categories Staff retention improved year on year for 5 years in a row Successful strategy of first to market with new product launches – partnership with supplier Introduced innovative reward / incentive campaigns among retail teams to promote good results Company Community Conscience – “Supporting your local Community” Several Industry awards achieved Show less

• Regional Manager/ Retail Operations Director

  • Jun 1994 - Oct 2000

BELLS STORES LIMITED
• Store Manager/Area Manager

  • 1990 - 1994