Experience

Castlemeadow care

• United Kingdom
• Nursing Homes and Residential Care Facilities
• 1 - 100 Employee

• Estates and Facilities Manager

  • Aug 2022 - Present

• Head Of Maintenance

  • Aug 2017 - Aug 2022



Haven

• United Kingdom
• Leisure, Travel & Tourism
• 700 & Above Employee

• Owners Services Manager

  • Mar 2013 - Aug 2017

  In a new position created across the company, As Owners Experience Manager I report directly to the General Manager and lead a team of people including, Repairs and Service Manager, Letting Managers, Events co-ordinators, Office Manager and approved contractors. This is a front of house position where I am in direct day to day contact with our Holiday Home Owners and I am the main point of contact for them to help with any of their worries or concerns. My job role is to oversee the day to day running of the Owners Services Department. This includes the smooth handover of new and used Holiday Homes to its new owners, Working with the Repairs and Service Manager to ensure warranty, goodwill and chargeable jobs are being completed within our service charter and troubleshooting any jobs that are proving to cause issues, taking control and monitoring of the rent ledger accounts and assisting Holiday Home owners who are struggling to keep up with payments by offering them different options and chasing debt where required. The job was created to increase and maintain Owners advocacy scores and to control the Owner Services Budget. In my first Season as OSM I achieved second position in the company and I am on track for another successful season. Show less

• Repairs & Service Manager

  • Mar 2012 - Mar 2013

  Working for the General Manager I was responsible for a team of people who looked after and maintained the Holiday homes that are owned by our customers.The main part of my job was to prepare the new and used Holiday homes for handover to the new Owners.I would have to co-ordinate my repair engineers, gas fitters, electricians, cleaners and porters to ensure that theHoliday home was ready in time for the handover.This would often mean liaising between onsite team and contractors to ensure no one was left waiting around and losing time.I would also be responsible for my Cost, wage and income budgets. Show less

• Repairs & Service Engineer

  • Nov 2011 - Mar 2012

  Working for the Repairs and Service Manager I was responsible for the maintenance, repair and Pre sale of theprivately owned Holiday Homes.Jobs ranged from internal and external door adjusting, Re fitting and plumbing bathrooms, wall paper and woodrepairs.I was also responsible for going through the Holiday Homes at the point of sale with the new owners and doing apre handover snag list and then carrying out any work required.

• Sports & Leisure Manager

  • Aug 2008 - Nov 2011

  Responsible for the running of the leisure department and the safety of all who use the leisure facilities, whilstmaintaining the appropriate standard of cleanliness and making sure guests receive the best possible leisureexperience.Ensuring all company policies and relevant legislation is adhered to.Liaising with the Complex Manager and Entertainments Manager to co-ordinate and implement the daytimeprogramme of leisure and entertainment activities.To create new and innovative activities and experiences for the guests.Ensuring the health and safety policy is adhered to, performing weekly checks and utilising monitoring forms forall areas.Understanding all COSHH regulations.Carrying out all required pool water sample tests and all other check procedures at the required intervals. Show less



Goals Soccer Centers - U.S.

• United States
• Spectator Sports
• 1 - 100 Employee

• Assistant General Manager

  • Mar 2007 - Aug 2008

  Opening and locking up of the centre. Ensuring the centre is prepared for the day to come, including health and safety checks and making sure all staff know their responsibilities. Assisting the General Manager with any tasks, problems or issues that arise. Liaising with corporate companies to arrange staff football tournaments. Employing staff for the centre. Making sure the staff hours and outgoings are kept within budget. Ensuring an exceptional level of customer satisfaction and presentation of the building. Show less



Mytime Active

• United Kingdom
• Wellness and Fitness Services
• 200 - 300 Employee

• Duty Manager

  • Mar 2006 - Mar 2007

  Opening and locking up of the centre.Organising daily staff rotas.Dealing with the day-to-day needs of the centre.Daily health and safety checks.Dealing with customer situations and complaints.Overseeing of cashing up at the end of shift.Generally ensuring the smooth running of a large busy center.

• Swimming Instructor

  • Jun 2001 - Mar 2006

  Teaching swimming, Lifeguard, Reception, duties Dry side set-ups Arranging and ordering the chemicals for the swimming pool.



Camp America

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Camp Counselor

  • May 2003 - Apr 2004

  Camp Counselor, Lifeguard and Swim teacher Camp Counselor, Lifeguard and Swim teacher



Crystal Palace Football Club

• United Kingdom
• Spectator Sports
• 300 - 400 Employee

• Football Coach (football in the community)

  • Jun 2001 - Mar 2004

  Initially employed for work experience and then on Saturdays and during the school holidays. Taking bookings, arranging and coaching kids Mini Soccer sessions on a weekly basis. Traveling to local schools to run their weekend and holiday camp football lessons. Booking, planning and running children's birthday parties. Initially employed for work experience and then on Saturdays and during the school holidays. Taking bookings, arranging and coaching kids Mini Soccer sessions on a weekly basis. Traveling to local schools to run their weekend and holiday camp football lessons. Booking, planning and running children's birthday parties.