Experience

Technow world

• Pakistan
• IT Services and IT Consulting
• 1 - 100 Employee

• HR Manager

  • Jan 2023 - Present

  from hiring till on board, talent acquisition ,training and development , upsell and front sell training from hiring till on board, talent acquisition ,training and development , upsell and front sell training



Technado (Pvt) Ltd

• Pakistan
• IT Services and IT Consulting
• 100 - 200 Employee

• Talent Acquisition Specialist

  • Sep 2019 - Apr 2020

  Sourcing candidates through various channels, planning interview and selection procedures and hosting or participating in career events, Developing long-term recruiting strategies and nurture trusting relationships with potential hires. Plan interview and selection procedures, including screening calls, assessments and in-person interviews. Design job descriptions and interview questions that reflect each position’s requirements, Coordinate with hiring managers to identify staffing needs. Foster long-term relationships with past applicants and potential candidates



Axact

• Pakistan
• IT Services and IT Consulting
• 1 - 100 Employee

• Team Leader

  • Mar 2018 - Oct 2019

  As a Team Leader Sales, I was responsible for Sales, Customer complaints, new inquiries and maintain customer satisfaction by providing reasonable solution.-Develop and implement Sales policies and procedures.-Define and communicate customer service standards.-Review and assess Sales contracts.-Oversee the achievement and maintenance of agreed customer service levels and standards.-Direct the daily operations of the Sales team.-Review customer complaints.-Track customer complaint resolution.-Handle complex and escalated customer service issues.



Bangkok luxe property

• Assistant Manager Sales Operations

  • Aug 2012 - Dec 2017

  Worked as an Assistant manager Sales, My job responsibilities are includes processes new tenant applications, addresses and resolves tenant issues and complaints, oversees any necessary construction, assists in marketing the property, and manages the financial aspects of the business. •Processes rent payments and condominium dues.•Inquires about late payments and assists in handling any eviction issues•Interviews new prospective tenants and gives tours of property.•Processes applications, conducts credit checks and calls references..•Distributes and collects leases and ensures that all required legal documents are signed.•Addresses and promptly resolves questions, requests, and complaints from tenants.•Creates and distributes marketing materials for the property management company.•Inspects property on a regular basis to assess condition of buildings and grounds, and to ensure that empty units are ready for new tenants.•Attends to necessary repairs and maintenance.•Assists in hiring a grounds crew and other staff necessary for the upkeep of the property.•Reports any problems or issues to property manager.•Manages records and files of current tenants.•Responds to emergency maintenance or safety calls.



Polani Global Technologies (SMC PVT) Ltd.

• Pakistan
• IT Services and IT Consulting
• 1 - 100 Employee

• Travel Consultant

  • Sep 2008 - Jul 2012

  Worked as a travel consultant to deal with UK based passengers through telephonic conversation (reservation, booking, date change) For Airline, Hotels and Tours, Providing all the services, Including.• Dealing with corporate clients for Training & Development / Travel arrangements• Attending Soft Skills Workshop & Airline Aviation training program• Handling sales team• Design tour packages.• Responsible for all airline & hotel reservations.• Visa Processing Worked as a travel consultant to deal with UK based passengers through telephonic conversation (reservation, booking, date change) For Airline, Hotels and Tours, Providing all the services, Including.• Dealing with corporate clients for Training & Development / Travel arrangements• Attending Soft Skills Workshop & Airline Aviation training program• Handling sales team• Design tour packages.• Responsible for all airline & hotel reservations.• Visa Processing



Warid Telecom

• Pakistan
• Telecommunications
• 700 & Above Employee

• Customer Services Representative

  • Aug 2007 - Sep 2008

  Worked as a Customer Services Representative My Job Descriptions are included: - Providing the accurate and brief information about products and services to the customer.- Offering a helping and ready hand to the customers.- Using problem-solving skills to handle difficult or irate customers.- Suggesting alternatives and possibilities to resolve customers' complaints on priority basis.- Learning about organization's products or services and keeping up-to-date with any changes.- Bringing awareness among customers by educating them about various products n services.- Execution of collective plans to achieve goals of first call resolution.- Regularly attending training and coaching sessions conducted.- Ensuring compliance with schedule.- Taking immediate and all possible measures to resolve customer's problem keeping company Policies in view. A thorough knowledge of CRM being used.- Conveying customers' feedback and suggestions to the Superiors in order to offer proactive Services.



Dr. Ziauddin Hospital

• Pakistan
• Hospitality
• 700 & Above Employee

• Cashier

  • Jun 2004 - Jun 2006