Experience

Trichromatic West Inc

• United States
• Textile Manufacturing
• 1 - 100 Employee

• Plant / Operations Manager

  • Sep 1995 - Present

  ♦ Managing a team of up to 8 direct reports, including professional staff development and training.♦ Overseeing a cross-functional team of ~25 employees including Production Management, Warehouse Supervisory, Human Resources, Quality Control (QC) Lab Supervisory, Maintenance, & Customer Service.♦ Manage department KPIs including production goals, overall productivity, inventory control, customer complaints, quality control, employee safety, & budgetary goal management (distribution and production costs).o Reduced recordable accidents to 25% below target and customer complaints by 10% year over year.o Increased production 16% over target.o Implemented cycle counting and barcode systems resulting in increased inventory accuracy.♦ Managing an annual budget of $2M.o Manage Direct Product Costs to maintain budget target.♦ Spearhead sustainability initiatives, policies, & practices regarding energy resource usage and savings.o Decreased natural gas usage by 2%, electricity usage by 6.5%, and water usage by 29.1% (2017 & 2018).♦ Liaise with HR to improve the hiring and onboarding process, attract and hire talent, perform annual employee reviews, & resolve staff and inter-departmental conflicts.o Mentored staff, leading to their promotions.o Decreased employee turnover by 12%.♦ Vendor Management: IT, Communications, Chemical and Hazardous Material, Automotive, Outside Legal Counsel, Insurance, & Recycling.Special Projects:♦ Successfully converted warehouse inventory to a new barcode system.♦ Managed the conversion to SAGE ERP.♦ Implemented ADP Workforce Now payroll processing systems.♦ Selected by senior leadership to perform operational audits in Mexico. Key Achievements:♦ Acquired the Bluesign® System Certification.♦ Identified and corrected reasons for attrition and added company benefits to attract talent.♦ Established a formalized Hazardous Material handling and safety program.♦ Received recognition from Corporate for Change Management. Show less

• Plant Manager

  • Sep 2017 - Present



John Hancock

• United States
• Financial Services
• 700 & Above Employee

• Financial Planner and Consultant

  • Aug 1991 - Aug 1995

  ♦ Consulted with individuals and business owners on financial and retirement planning. ♦ Conducted executive and key employee benefit analysis. ♦ Prepared and presented written proposals and evaluations. ♦ Supervised five salespersons, recruiting, & hiring. o Trained new agents in the fundamentals of financial planning. ♦ Organized and presented financial seminars to business and community groups. Key Achievements: ♦ Created new marketing team. ♦ Integral member contributing to sales goals, helping the office grow to become #1 in Sales. Show less



Transamerica

• United States
• Financial Services
• 700 & Above Employee

• Division Operations Manager, Reinusrance

  • Sep 1989 - Jul 1991

  ♦ Managed a division of 32 employees and two supervisors in the claims processing department. ♦ Controlled an annual budget of $1.2M (salary, administrative expenses, travel, rent, etc.) ♦ Streamlined the local organization to maximize efficiency. ♦ Succeeded in meeting management by objective (MBO) goals in staff development, production, & new projects. Key Achievements: ♦ Developed two employees into being first-time line managers. ♦ Developed a claims productivity monitoring system to allocate resources better and track individual performance. Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Administrative Operations Manager

  • May 1981 - Aug 1989

  ♦ Managed a staff of 8 administrative personnel responsible for processing customer sales orders. ♦ Managed $750K annual office operating budget. ♦ Resolved customer issues with delivery or installation of computer systems. Key Achievements: ♦ Completed the IBM Management Training School. ♦ Productivity Suggestion Award Winner, for finding a process that was implemented company-wide, increasing document print speed. ♦ Managed a staff of 8 administrative personnel responsible for processing customer sales orders. ♦ Managed $750K annual office operating budget. ♦ Resolved customer issues with delivery or installation of computer systems. Key Achievements: ♦ Completed the IBM Management Training School. ♦ Productivity Suggestion Award Winner, for finding a process that was implemented company-wide, increasing document print speed.