General Manager

• Jun 2022 - Present

Branch Manager - SA / NT

• Mar 2020 - Jun 2022

Branch Manager for SA / NT- overseeing Security, Surveillance, IT, Video Analytics and IoT, and Innovative End-to-End Solutions for Businesses across Retail, Commercial and Industrial sectors.

Business Development Manager - SA / NT

• Jul 2019 - Mar 2020

Head Of Sales

• Oct 2020 - Present

Account Manager & Product Sales Specialist; Security, Surveillance and IT

• Mar 2018 - Aug 2019

Account Manager & Product Sales Specialist; Security, Surveillance and IT at Hills Limited. Sales, Account Management, New Business Development, Customer Support, Technical Support. Focus on Access Control Systems including Tecom & Kantech, VMS Systems including Genetec & C4. Account Manager & Product Sales Specialist; Security, Surveillance and IT at Hills Limited. Sales, Account Management, New Business Development, Customer Support, Technical Support. Focus on Access Control Systems including Tecom & Kantech, VMS Systems including Genetec & C4.

Account Manager

• Nov 2017 - Jan 2018

Regional Sales Manager

• Feb 2017 - Sep 2017

Managed a territory in the North of England, overseeing area growth in 2017. Full autonomy to manage the region, tasked to increase market share and company growth in a sustainable manner, with a mix of account management and new business generation. Sales, Account Management, New Business Development, Customer Support, Technical Support. www.niceforyou.com Managed a territory in the North of England, overseeing area growth in 2017. Full autonomy to manage the region, tasked to increase market share and company growth in a sustainable manner, with a mix of account management and new business generation. Sales, Account Management, New Business Development, Customer Support, Technical Support. www.niceforyou.com

Area Sales Manager

• Apr 2015 - Feb 2017

Covered the North East of England, with full scope to manage the region as I saw appropriate. Main responsibility was to increase market share and company growth through a mix of account management and new business generation. Sales, Account Management, New Business Development, Customer Support, Technical Support. www.cameuk.com www.bpt.co.uk Covered the North East of England, with full scope to manage the region as I saw appropriate. Main responsibility was to increase market share and company growth through a mix of account management and new business generation. Sales, Account Management, New Business Development, Customer Support, Technical Support. www.cameuk.com www.bpt.co.uk

Freedom of Information Officer

• Sep 2014 - Nov 2014

Administrative role, dealing with new and existing requests from the general public, media outlets and other applicants, such as solicitors or other police officers. My main duties were to help with the pre-assessment of requests to ensure they meet the necessary guidelines and responding to the applicant via mail; to conduct document searches and liaise with various police departments to get the relevant information; then prepare the documents ready for the final stage of processing by the assessor. Show less

Medical Records Officer

• Jun 2014 - Aug 2014

Administrative and Office Support based role where my main duties were to help maintain the medical records and ensure they were kept up to date and situated in the right location. I helped to integrate the medical records from paper format to the online database that the hospital was transferring to (ieMR - Integrated Electronic Medical Records). Administrative and Office Support based role where my main duties were to help maintain the medical records and ensure they were kept up to date and situated in the right location. I helped to integrate the medical records from paper format to the online database that the hospital was transferring to (ieMR - Integrated Electronic Medical Records).

Area Sales Promoter

• Feb 2012 - Apr 2014

> Customer support, account management, sales and marketing position. There was a big focus on account management and managing key accounts within the designated territory I was assigned to cover (the North of England and the Midlands) and I was given full autonomy in how to manage my customers. I compiled a list of all the branches in my area and split them into key branches, branches with the highest turnover and branches with the most potential and then used this information when determining my 12 week schedule and prioritising my routes and visit frequencies. As well as managing the customers we already had, I would also find small independent merchants that were unknown to us and establish a relationship with them which would then allow me to generate and provide additional sales leads to relevant sales managers. > Other aspects of the role were to merchandise the plumbers merchants, increase brand and product awareness through promotion and networking, and completing daily, weekly and monthly reports on my results and competitor feedback. > A large part of my role was administrative; the main aspects included updating CRM with details of each visit I had conducted as well as pre-diarising my next month of calls, writing daily reports to keep track of changes in the market, ensuring the company contact database was updated daily, managing my own diary, route planning on a 12 week schedule, booking appointments to meet with branch managers and key accounts personnel, organising travel and accommodation arrangements, completing monthly expense claims and monthly company van mileage return figures. > A key purpose of my role was to make people aware of the EU Legislation that would be affecting the domestic circulator market and to conduct training seminars, technical sessions, presentations and events to educate plumbers and heating engineers on EuP ready pumps and how they are compliant in relation to the new legislation. Show less

Commercial Associate

• Sep 2010 - Feb 2012

> Telephony based role working in the HSBC call centre where my main duties were to generate sales and sales leads through high levels of customer service, whilst also having in depth business related discussions with the customers to find out the best business solutions. > Other aspects of the role included working to tight and structured constraints, achieving and exceeding sales targets, negotiation skills, and being understanding and empathic to the customers and their situations. > I always exceeded our monthly sales target which placed me in the top 10% of all employees. > As a result of continuously achieving our lending targets, I was developed into a trainer/coach for new starters. Show less

Collections Specialist

• Oct 2008 - Jun 2010

> Telephony call centre based role where my principal duties were to provide excellent customer service to those in financial difficulties and to recoup the highest levels of repayment on the customer’s accounts whilst being extremely sensitive and flexible to their situation. > Duties included providing customers with impartial advice to deal with their financial situation, using negotiation skills to find the best possible solution for the customer and the bank, to meet and exceed monthly targets (on money retrieved from outstanding debts), and to be empathetic and impartial to the customer. Show less