Experience

Premier Kings, Inc

• Restaurants
• 100 - 200 Employee

• Sales Operations Productivity Coordinator

  • Oct 2018 - Present

  ♣ Implement control, and authorization over all activities related to sales, productivity, and operations program for more than 55 restaurants throughout the metropolitan area improving market performance by 11%.♣ Consult with area directors to convey issues and deliver recommendations for potential improvements raising overall external evaluations scores by 7%.♣ Analyze evaluation scores and interpret data to determine root causes for areas of inaccuracy and/or under-performance. ♣ Assisted different members of district operators and upper management with special projects, including the training of new area directors, general managers, and team member among 50+ locations. ♣ Prepared, reviewed and edited inspection reports on quarterly basis in support of quality assurance objectives♣ Conducted in-depth evaluations of employee and equipment performance to promote industrial improvements♣ Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.



Steritech

• United States
• Professional Training and Coaching
• 500 - 600 Employee

• Quality Management Coordinator

  • Sep 2017 - Oct 2018

  ♣ Lead a variety of quality management programs for restaurants and grocery clients across 120+ locations in food safety and quality audit solutions. ♣ Executed thorough quality assessments, providing comprehensive information and education on quality standards that improved area scores over 10% each round. ♣ Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements. ♣ Analyzed and computed complex data and generated records utilized to track client quarterly performance.♣ Collected market data of various locations in collaboration with corporate officials to determine areas of improvement from quarter to quarter. ♣ Analyzed issues and recommended corrective actions to improve final results and prevent food borne illness within units. ♣ Performed quality control inspections at customer sites to determine alignment with safety regulations.♣ Juggled multiple projects and tasks to ensure high quality and timely delivery.



OneRoof of Central Alabama

• Community Outreach and Client Care Coordinator Assistant

  • Aug 2016 - Sep 2017

  ♣ Collaborated with 40+ programs and services designed to provide food, shelter, healthcare and veterans services to 96% of homelessness population in Jefferson County, Alabama. ♣ Consulted with clients, partner agencies, and internal team members to provide assessment, suggest options, create plans, and coordinate services.♣ Expanded program awareness through campaigns, presentations, direct mail, email, and social media.♣ Developed community outreach programs at local schools to promote homeless awareness to 300+ youths.♣ Recruited, trained, and oversaw 30 organizational volunteers.♣ Collected and managed data from risk assessments from clients experiencing homelessness to determine appropriate service recommendations.♣ Entered data from point-in-time population surveys into organization’s database.♣ Created and delivered community meetings and outreach events.♣ Provided individuals and families with information and resources to connect with available programs.♣ Prepared and edited reports presentations and articles using Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.♣ Supervised supplies in inventory and notified Office Manager when items and donations become low.♣ Communicated project status and requirements to keep stakeholders aware of impending deadlines.♣ Oversaw day-to-day activities, including organizational, leadership, recruitment, supply and inventory management.



University of Alabama at Birmingham Student Health & Wellness Center Student Health

• Peer Educator Intern

  • Aug 2015 - Dec 2015

  ♣ Researched, planned, and launched programs and services offered by the University of Alabama at Birmingham student health and wellness center. ♣ Educated 450+ students on smoking risk, sexual health, and substance abuse through health fairs and information tables. ♣ Surveyed on student knowledge of on campus resources and sexual health. ♣ Inputted survey data into database for data analysis completion. ♣ Designed and distributed marketing and educational materials. ♣ Researched, planned, and launched programs and services offered by the University of Alabama at Birmingham student health and wellness center. ♣ Educated 450+ students on smoking risk, sexual health, and substance abuse through health fairs and information tables. ♣ Surveyed on student knowledge of on campus resources and sexual health. ♣ Inputted survey data into database for data analysis completion. ♣ Designed and distributed marketing and educational materials.