Experience

DITECH MORTGAGE CORP

• United States
• Financial Services
• 1 - 100 Employee

• Collections Manager

  • Jun 2015 - Present

  Responsible for having developed, motivated, evaluated, and coached staff members in association with work procedures, proper call handling, and teamwork, resulting in excellent customer service. Also remain visible and available to answer questions, monitor calls, and workload, resolve escalated calls and give ongoing and consistent feedback. Conceptualized work standards and objectives, and design and maintain effective workflows and operating procedures. Compiled collection/AR aging metrics to measure and track the performance of the collection team. Also successfully developed reporting solutions designed to communicate the collection team's performance to the business. Show less



ILLINOIS SERVICE FEDERAL SAVINGS & LOAN ASSOCIATION OF CHICAGO

• United States

• COLLECTION OFFICER

  • Sep 2013 - Present

  • Determined risk and credit factors in order to approve a modification or set up another form of repayment on loan after reviewing all documentation. • Teamed with attorneys on all accounts set for foreclosure, and tracked all REOs via Excel spreadsheets. • Employed E-Oscar to handle all customer disputes and correspondence. • Updated bank delinquency reports for board meeting purposes. • Interfaced with difficult customers utilizing a calm and fair approach, diplomacy, and empathy. • Accountable for selling off second mortgages to investors. Show less



Blitt & Gaines Law Offices

• United States
• Law Practice
• 1 - 100 Employee

• SUPERVISOR

  • Mar 2019 - Jan 2022

  Collaborate with attorneys on pre-suit, post-suit, and post-judgment accounts, in addition to working with banks and employers on court-ordered garnishment. Establish repayment on accounts that are in pre-suit or post-suit status, and advise when accounts are going to court to gain judgement. Also, advise on the interest that added to the account because of the judgment. Administer accounts that were charged-off to gain repayment before the account was to be set up for court. Collaborate with attorneys on pre-suit, post-suit, and post-judgment accounts, in addition to working with banks and employers on court-ordered garnishment. Establish repayment on accounts that are in pre-suit or post-suit status, and advise when accounts are going to court to gain judgement. Also, advise on the interest that added to the account because of the judgment. Administer accounts that were charged-off to gain repayment before the account was to be set up for court.