Steve Richardson

Assistant Manager, Sales & Operations at Challenger Business Communications
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Cheshire West and Chester Area
Languages
  • English Native or bilingual proficiency
Skills

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Bio

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Credentials

  • Apple Partner Excellence Program
    Apple
  • BlackBerry Gold Sales Certification
    BlackBerry
  • HTC Certified Specialist
    HTC
  • Samsung B2B Expert Gold
    Samsung
  • Trusted Digital Advisor
    O2 (Telefónica UK)

Experience

  • Challenger Business Communications
    • United Kingdom
    • Telecommunications
    • 1 - 100 Employee
    • Assistant Manager, Sales & Operations
      • Sep 2019 - Present

    • Account Manager Team Leader
      • Feb 2016 - Sep 2019

      First Line Support to Account Managers Department on a daily basis. Implementing training process for new employees in Account Manager Department & ongoing training for new processes.Assist the team with selling additional services, driving them to achieve targets.Complete performance reviews for account managers.

    • Corporate Account Manager
      • Jul 2006 - Sep 2019

      Manage accounts for all mobile, Office 365, cloud services, digital solutions and all other communications needs for Small to Medium Enterprises & Corporate Enterprises on a Business to Business basis. Challenger is part of the O2 Direct Partner Network and work with a distributor for other networks such as EE & Vodafone. I deal with over 200 accounts ranging from 6 to 500 connections.Regularly reviewing accounts to ensure current tariffs represent best value for the customer. Building customer relationships is also a key part of my role.Complete contractual account reviews & adopt a consultative selling approach in order to retain business.

    • Account Manager Assistant Team Leader
      • Nov 2015 - Feb 2016

      First Line Support to Account Managers Department on a daily basis.Assisting the Team Leaser with the training process for new employees in Account Manager Department & ongoing training for new processes.Assist the team with selling additional services, driving them to achieve targets.

    • Customer Service Executive
      • Sep 2005 - Jul 2006

      Provide front line customer service to all customers. Working closely and liaising with other departments within the company, my role included taking inbound calls from customers and managing queries and informing the customer when their query had been resolved, making outbound calls to networks to assist customer queries, creating distribution lists and sales forms for equipment to be despatched, taking and processing payment for goods and services and to prioritise workload in order to deliver the best possible customer experience.

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