Project Manager, Client Service

• Mar 2023 - Present

Senior Coordinator, Client Strategy

• Sep 2022 - Sep 2023

Public Relations Intern

• May 2022 - Sep 2022

Customer Success Manager

• Nov 2020 - Aug 2021

Business Development Representative

• Nov 2019 - Nov 2020

Influitive helps business-to-business companies capture customer enthusiasm and use it to turbocharge marketing and sales efforts for more rapid and profitable revenue growth. Through Influitive's AdvocateHub platform, B2B marketers can generate more of the referral leads, customer references, social buzz, success stories and product reviews that are crucial to reaching buyers who rely increasingly on recommendations from knowledgeable peers. The Influitive family also includes Upshot… Show more Influitive helps business-to-business companies capture customer enthusiasm and use it to turbocharge marketing and sales efforts for more rapid and profitable revenue growth. Through Influitive's AdvocateHub platform, B2B marketers can generate more of the referral leads, customer references, social buzz, success stories and product reviews that are crucial to reaching buyers who rely increasingly on recommendations from knowledgeable peers. The Influitive family also includes Upshot, which helps marketers generate authentic customer stories effortlessly, and AdvocateAnywhere, which helps tap into moments of customer delight wherever your advocates are online.

Customer Service Representative

• Sep 2018 - Jul 2020

Providing a professional and personalized experience for clients in studio, taking initiative to know clients personally to welcome them into the community, and overseeing the opening/closing tasks of the staff on duty to ensure a seamless transition between shifts. Providing a professional and personalized experience for clients in studio, taking initiative to know clients personally to welcome them into the community, and overseeing the opening/closing tasks of the staff on duty to ensure a seamless transition between shifts.

I-Track Interviewer

• Jul 2019 - Jul 2019

Conducted interviews for I-Track researchers at the safe injection site at Sandy Hill Community Centre. Worked with a vulnerable population of clients that were active injection drug users, conducting a questionnaire collecting data and saliva samples detailing the spread of HIV/AIDS and Hepatitis C among injection drug users. Conducted interviews for I-Track researchers at the safe injection site at Sandy Hill Community Centre. Worked with a vulnerable population of clients that were active injection drug users, conducting a questionnaire collecting data and saliva samples detailing the spread of HIV/AIDS and Hepatitis C among injection drug users.

Support Staff

• Oct 2017 - Mar 2019

Supporting clients within their home and in their community. Providing a safe environment to support their personal and mental health needs, including personal care aid, and administration of medications and organization of medical appointments. Supporting clients within their home and in their community. Providing a safe environment to support their personal and mental health needs, including personal care aid, and administration of medications and organization of medical appointments.

Sales Manager

• Sep 2015 - Sep 2017

Experience in external client relations, managing a team of 30+ employees, managing sales projects, providing comprehensive sales reports to internal management and external clients while also meeting the sales goals of our individual store and the company's quarterly targets. Experience in external client relations, managing a team of 30+ employees, managing sales projects, providing comprehensive sales reports to internal management and external clients while also meeting the sales goals of our individual store and the company's quarterly targets.