Experience

Arkajon Communications

• Australia
• Public Relations and Communications Services
• 1 - 100 Employee

• Content Editor

  • Oct 2020 - Present

• Writer/Journalist

  • Aug 2019 - Oct 2020



The Little Teh Company Pty Ltd

• Victoria, Australia

• Managing Director

  • Sep 2011 - Jan 2020

  Consultation and contracted projects. Company management, HR, administration, payroll and bookkeeping. Consultation and contracted projects. Company management, HR, administration, payroll and bookkeeping.



Books & Gifts Direct

• Australia
• Retail
• 1 - 100 Employee

• Victorian Area & Leasing Manager

  • Mar 2015 - Apr 2018

  Implement and manage retail operations in Victoria for Books & Gifts Direct, Australia’s largest wholesale book distributor. • Develop relationships with shopping centre and real estate management, using existing contact networks. • Negotiate leases on shops and mall leasing sites. • Store concept and design • Manage resources and logistics for all Victorian sites from conception to close. • Drive the retail sector of the company and set new standards for sales, display and staff training. • Plan yearly calendar to maximise profit and sales potential. • Stock control: stock-take, ordering, deliveries and setting price-point for retail stock. • Assist with catalogue purchasing in line with customer demand. • Employ, train and manage a 20+ sales team across multiple locations. • Implement thorough reporting procedures for head office on sales and store performance. • Promote the wholesaling sector of the business by boosting relationships with schools and large buyers. • Work on site as a floor manager at various locations. • Manage online sales, customer relations and hands on packaging. Locations: Melbourne Central, Highpoint, Chadstone, Knox City, Southland, Fountain Gate, Northland, Watergardens, Moonee Ponds Central, Epping Plaza, Plenty Valley, Airport West, Broadmeadows, Brimbank, Frankston, DFO Moorabbin. Show less



Fat Cat Books

• Dandenong Plaza, Parkmore, Waverly Gardens shopping centres

• Business Owner

  • Sep 2013 - Mar 2015

  Owned and developed four discount bookshops in southeast Victoria over two years, with supporting casual mall leasing. Aspects of small-business bookshop management included: • Money management, budgeting, P/L, KPIs and sales targets. • Building new relationships with shopping centre management, publishers, wholesalers and local sales representatives. • Stock purchase and managing a catalogue of desirable products. • Staff HR, recruitment, training and development. • Day to day administration, bookkeeping and business accounting. • Working full-time as an on-site manager at various locations. Show less



Allbooks4less

• Chadstone, Dandenong, Harbourtown, Moonee Ponds, Prahran, Spencer Street VIC

• Operator

  • Sep 2011 - Sep 2013

  Over a two-year period as a commission contractor, opened and operated eight bookshops across Victoria. • Full-time area management of six stores including flagship stores at Chadstone and South Wharf DFO (running synchronously). • Employ, train and manage a 25+ sales team across multiple locations through my own retail management company. • Autonomy to manage large volumes of stock deliveries, merchandising, store planning. • Implement and develop KPIs and sales targets • Stock transfer across various locations according to customer demand. • Organise supporting casual mall leasing during Christmas and holiday periods. • Implement thorough administration procedures to ensure accurate and timely reporting to head office. • Money management, reconciliation and banking Show less



Dirt Cheap Books

• Airport West/Collingwood

• Manager

  • Jan 2010 - Jun 2011

   Staff management, training and leadership of 7+ team  Stock control, display, shop and warehouse organisation  Customer service and large ordering  Hosting of weekend shopping tours with multiple companies  Money handling and reconciliation  Senior organiser in commercial-scale events at Showgrounds  Staff management, training and leadership of 7+ team  Stock control, display, shop and warehouse organisation  Customer service and large ordering  Hosting of weekend shopping tours with multiple companies  Money handling and reconciliation  Senior organiser in commercial-scale events at Showgrounds



The Book Grocer

• Keilor Road

• Supervisor

  • Mar 2009 - Dec 2009

   Book selling and customer service  Staff management and rostering  Stock control, deliveries and display  Order enquiries  Money handling and reconciliation  Local advertising  Book selling and customer service  Staff management and rostering  Stock control, deliveries and display  Order enquiries  Money handling and reconciliation  Local advertising



Queensland University of Technology

• QUT Gardens Point/ Kelvin Grove

• Arts Precinct

  • May 2008 - Feb 2009

   General administration for the Arts Precinct, database management, account maintenance  Box office ticket sales, money handling and reconciliation, general box office duties  AV maintenance, artist liaison and supervision during exhibitions  Assist customers with event enquiries, ushering and general customer service  General administration for the Arts Precinct, database management, account maintenance  Box office ticket sales, money handling and reconciliation, general box office duties  AV maintenance, artist liaison and supervision during exhibitions  Assist customers with event enquiries, ushering and general customer service



The Queensland Orchestra

• Performing Arts
• 1 - 100 Employee

• Operations Officer

  • Aug 2008 - Jan 2009

   Day to day orchestral operations and administration  Performance, rehearsal and audition management  First contact for orchestra members  Close work with orchestra library, production and artistic departments  Event enquiries and reception  Liaison with visiting artists and conductors, organising travel arrangements  Day to day orchestral operations and administration  Performance, rehearsal and audition management  First contact for orchestra members  Close work with orchestra library, production and artistic departments  Event enquiries and reception  Liaison with visiting artists and conductors, organising travel arrangements