Stephon Atchison II
IAM Specialist at Olympus Solutions LLC- Claim this Profile
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English -
Topline Score
Bio
Gregory Allen
I worked with Stephon toward program completion at Merit America. Stephon always demonstrated high level of work ethic. He has proven his dedication and enthusiasm for learning and excelling at new tasks. He showed consistent follow through on all tasks and was a positive influence in our team. Stephon would be an asset to any organization.
Ulysses Hamilton
Stephon Atchison is an remarkable candidate for hire, extremely likeable, and very enthusiastic when it comes to any work environment
Gregory Allen
I worked with Stephon toward program completion at Merit America. Stephon always demonstrated high level of work ethic. He has proven his dedication and enthusiasm for learning and excelling at new tasks. He showed consistent follow through on all tasks and was a positive influence in our team. Stephon would be an asset to any organization.
Ulysses Hamilton
Stephon Atchison is an remarkable candidate for hire, extremely likeable, and very enthusiastic when it comes to any work environment
Gregory Allen
I worked with Stephon toward program completion at Merit America. Stephon always demonstrated high level of work ethic. He has proven his dedication and enthusiasm for learning and excelling at new tasks. He showed consistent follow through on all tasks and was a positive influence in our team. Stephon would be an asset to any organization.
Ulysses Hamilton
Stephon Atchison is an remarkable candidate for hire, extremely likeable, and very enthusiastic when it comes to any work environment
Gregory Allen
I worked with Stephon toward program completion at Merit America. Stephon always demonstrated high level of work ethic. He has proven his dedication and enthusiasm for learning and excelling at new tasks. He showed consistent follow through on all tasks and was a positive influence in our team. Stephon would be an asset to any organization.
Ulysses Hamilton
Stephon Atchison is an remarkable candidate for hire, extremely likeable, and very enthusiastic when it comes to any work environment
Credentials
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Google IT Support
CourseraSep, 2019- Nov, 2024 -
The Bits and Bytes of Computer Networking
CourseraJul, 2019- Nov, 2024 -
IT Security: Defense against the digital dark arts
CourseraJul, 2019- Nov, 2024 -
Operating Systems and You: Becoming a Power User
CourseraJul, 2019- Nov, 2024 -
Preventing Harassment in the Workplace
LinkedInJul, 2019- Nov, 2024 -
System Administration and IT Infrastructure Services
CourseraJul, 2019- Nov, 2024 -
Technical Support Fundamentals
CourseraJul, 2019- Nov, 2024 -
Microsoft Office 365: Administration
Lynda.comJun, 2019- Nov, 2024 -
Microsoft Office 365: Deployment
Lynda.comJun, 2019- Nov, 2024 -
Office 365: Configure Exchange Online and Skype for Business Online for End Users
Lynda.comJun, 2019- Nov, 2024 -
Office 365: Implement Identities for SSO
Lynda.comJun, 2019- Nov, 2024 -
Office 365: Implement Networking and Security
Lynda.comJun, 2019- Nov, 2024 -
Office 365: Manage Clients and End-User Devices
Lynda.comJun, 2019- Nov, 2024 -
Office 365: Manage Cloud Identities
Lynda.comJun, 2019- Nov, 2024 -
Office 365: Manage Identities using Azure AD Connect
Lynda.comJun, 2019- Nov, 2024 -
Office 365: Plan for Exchange Online and Skype for Business Online
Lynda.comJun, 2019- Nov, 2024 -
Office 365: Provision Office 365
Lynda.comJun, 2019- Nov, 2024 -
Office 365: Provision SharePoint Online Site Collections
Lynda.comJun, 2019- Nov, 2024 -
Office 365: Troubleshoot Availability and Usage
Lynda.comJun, 2019- Nov, 2024 -
Excel Skills for Business: Essentials
CourseraMay, 2019- Nov, 2024 -
CompTIA Security+ ce Certification
CompTIAOct, 2020- Nov, 2024
Experience
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Olympus Solutions Inc
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IT Services and IT Consulting
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1 - 100 Employee
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IAM Specialist
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Feb 2022 - Present
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Nexien Inc.
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United States
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Staffing and Recruiting
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1 - 100 Employee
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Software Support Engineer
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Jun 2021 - Feb 2022
Responsibilities • Manage and monitor all installed systems• Install, configure, test and maintain operating systems, application software and systemmanagement tools• Proactively ensure the highest levels of systems• Monitor and test application for potential bottlenecks, identify possible solutions, andwork with developers to implement those fixes• Write and maintain custom scripts to increase system efficiency and lower the humanintervention time on any tasks• Participate in the design of information and operational support systems• Provide 1st – 3rd level support• Liaise with vendors and other IT personnel for problem resolution• Work in the office and at the field located in WMATA Metro stations• Other job duties assigned by the project manager
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University of Maryland Global Campus
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United States
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Higher Education
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700 & Above Employee
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Help Desk Technician
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Oct 2019 - Jun 2021
Verify Users and create tickets in Salesforce.Support the development of knowledge base articles (kb) for use by tier 1, 2, 3.Manage, track, and process, tickets daily.Respond to emails and chats for customers seeking help.Remotely support end users via Bomgar.Walk customers through problem solving processes.Escalate tickets to tier 2 when neccasary.Reset passwords via Azure Active Directory. Verify Users and create tickets in Salesforce.Support the development of knowledge base articles (kb) for use by tier 1, 2, 3.Manage, track, and process, tickets daily.Respond to emails and chats for customers seeking help.Remotely support end users via Bomgar.Walk customers through problem solving processes.Escalate tickets to tier 2 when neccasary.Reset passwords via Azure Active Directory.
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Education
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Merit America
Google IT Support Professional Certification, Information Technology -
2011 - 2017
Morgan State University
Marketing, 89 credits earned
Community
