Marketing Executive

• Apr 2022 - Present

• Management of marketing activity: Reviewed existing marketing activity and then created a plan in line with business objectives. Management of all marketing activity both online and offline including; annual planning of marketing campaigns. Review and ongoing management of the website as well as coordination of SEO project in order to drive traffic to the website. Content creation including blogs and newsletters. Customer relationship development through the management of regular client events. Management of external suppliers including social media manager and SEO specialist. Business development including attending networking events. Regular reporting on marketing activity through the use of Google analytics and data tracking in order to review the impact of marketing and make changes where required. Show less

Business Owner, Rise Project Management and Business Services

• Jan 2020 - Present

Utilising project management training, stakeholder management techniques and love of communicating, Steph works to drive actions and complete business support tasks efficiently. Utilising project management training, stakeholder management techniques and love of communicating, Steph works to drive actions and complete business support tasks efficiently.

Marketing Manager

• Mar 2021 - Dec 2022

• Management of marketing activity: Facilitation of marketing strategy workshop from which integral marketing activities were decided in line with key business objectives. Management and delivery of all marketing activity including; annual planning of marketing campaigns; review and update of the existing website to support and enhance the customer journey; creation of marketing collateral including newsletters and sales bulletins, creation of blog content in line with topics and themes; total management of social media platforms, including the creation of relevant content and engagement with audience; use of google analytics to review marketing impact and adjust objectives and activity accordingly. • Project management of new swim school: Managed the set- up and establishment of a new swim school from project inception to closure. Worked with the client to understand requirements, schedule and budget. Managed all aspects of the project including, scheduling, budgeting, communication with stakeholders, promotional activities, risk assessment and issue resolution. Tri Swim School is now an established and successful swim school in Abingdon. Show less

Business Support Executive

• Mar 2021 - May 2022

• Project management of the London Fabric Show 2022: Management of this prestigious international trade show in line with project requirements and budget. Key tasks include; Creation and management of project schedule; lead on weekly meetings to review where project is against schedule, budget and review and mitigate against any risks; management of and first point of contact for exhibitors and ensuring first class customer service is delivered; liaison with external suppliers; solving problems and working through conflict; management of logistical activities; supporting with the delivery of the promotional activities of the event to ensure high calibre buyers attend. • Webinar programme management: Responsible for establishing and managing a webinar programme. Researching relevant topic ideas, securing speakers and promotion of the programme; managing and hosting webinars; utilising feedback to ensure the programme is fit for purpose. • CMS management: Contributing to ongoing website updates. Show less

Course Delivery Coordinator

• Aug 2017 - Jun 2021

Personally responsible for managing the delivery of a wide portfolio of courses which includes a programme of 100 short online courses four times a year and 6 award bearing courses annually. • Responsible for the allocation and monitoring of work and motivation of a team of five online course delivery assistants and one web developer. • Management of numerous administrative systems (including project plans and complex tracking spreadsheets) to track progress and course information accurately. • Management of a VLE (Moodle) to set up online courses in line with departmental policies and procedures and in accordance with stakeholder preferences. • Clear communication strategies and attention to detail to ensure clients requirements are understood clearly and updates to their courses made accurately, on time and within budget. • Coordination of quality control and checking of the updates made to the courses by the web developer before the course is issued back to the client. • Management of the on-going development of systems and administrative processes to support the team’s course delivery activities. • Resolution of issues that arise as part of the delivery process. Show less

Scheme Project Manager

• Jan 2017 - Aug 2017

Personal responsibility for managing the day to day project management activities for a new multi- disciplinary railway station scheme worth £14.8m. With the development process being key to achieving value for money for the business, my role included: • Working closely with the project stakeholders to determine project scope through defined requirements, to enable the development of a high quality product and to alleviate scope creep. • The ability to identify project risks and ensure these risks are appropriately controlled. Responsible for coordinating regular risk workshops.• The coordination and chairing of the weekly progress meeting, whereby the current project status is assessed, issues are captured and costs reviewed.• Personal responsibility for the development, embedding of and ongoing revision of administrative procedures including the project management plan, databases and administrative systems. Show less

Project Management Assistant

• Jan 2015 - Jan 2017

Class Teacher

• Sep 2012 - Jan 2015

Class Teacher

• Sep 2010 - Aug 2012