Graphic Design Intern

• Jan 2023 - Present

User Experience Intern

• Jan 2023 - Present

Customer Relations Representative

• Nov 2020 - May 2021

• Called, emailed, and scheduled interviews with potential candidates/clients • Informed clients about the programs offered at NIC • Created excel spreadsheet to gather, transfer, and organize client information • Daily to weekly follow ups with clients through emails, text messages, and calls • Response time of within 30 minutes to an hour for immediate questions and concerns • Primarily used WhatsApp and WeChat for international calls • Directly communicated with the CEO for progress updates with appointments along with discussions and calls of how to improve workflow and efficiency

Mattress Specialist

• Jul 2013 - Mar 2021

• Training staff members in depth product knowledge of the variety of mattresses• Assisted in maintaining all furniture displays are up to standard and selling condition• Weekly follow up on orders, deliveries, issues, and concerns• Merchandising products to promote, optimize, and utilize restricted spaces

Furniture Sales Associate

• Aug 2015 - May 2018

• Building client rapport, providing customers with new or alternate solutions• Promoted and registered customers in our financing program (Desjardin)• Responsible for online store orders purchased and reserved in store• Created delivers through Purolator and shipped boxes of online orders during pandemic

Cashier

• Jul 2013 - Aug 2015

• Process cash, debit/credit, gift card, and invoice purchases • Maintain cleanliness in designated area, products filled and stocked• Trained new staff on cashier standards and responsibilities

Front Desk Receptionist

• Jul 2018 - Nov 2020

• Patient reminder calls, booking appointments for patients new and current • Created new patient files for massage therapy and chiropractor appointments • Scanned, emailed, and faxed important documentation • Submitted new and ongoing ICBC Claims to ICBC Portal • Patient reminder calls, booking appointments for patients new and current • Created new patient files for massage therapy and chiropractor appointments • Scanned, emailed, and faxed important documentation • Submitted new and ongoing ICBC Claims to ICBC Portal