Stephanie Fitzgerald
Chief Customer Officer at 2045 Studio- Claim this Profile
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Topline Score
Bio
Ben Vollmer
Stephanie has been a trusted advisor member of the CSX CRM Deployment Team. Her skills and attention to detail where invaluable in the deployment, configuration and training of Dynamics CRM at CSX. She had a strong attention to detail while not getting bogged down and losing sight of the business goals. She was very good in dealing with internal and external constituents. She has proven in my interactions to be very well prepared, very knowledge about the business issue and eager to solve it in the best way possible. Any organization would be fortunate to have Stephanie help with their CRM deployment. (Or any project that requires excellent analytical and business skills!)
John Montgomery II
Stephanie and I worked together on numerous projects, and she is an excellent CRM analyst. She leads projects effectively, manages user expectations well, and is very action oriented in her work. Stephanie is also very thorough when training customers and resolving issues. From a personality perspective, Stephanie is very personable and has worked well with everyone throughout the organization. Her high level of enthusiasm is equally matched by her genuine interest for the people she interacts with. Stephanie would be a strong addition to any team.
Ben Vollmer
Stephanie has been a trusted advisor member of the CSX CRM Deployment Team. Her skills and attention to detail where invaluable in the deployment, configuration and training of Dynamics CRM at CSX. She had a strong attention to detail while not getting bogged down and losing sight of the business goals. She was very good in dealing with internal and external constituents. She has proven in my interactions to be very well prepared, very knowledge about the business issue and eager to solve it in the best way possible. Any organization would be fortunate to have Stephanie help with their CRM deployment. (Or any project that requires excellent analytical and business skills!)
John Montgomery II
Stephanie and I worked together on numerous projects, and she is an excellent CRM analyst. She leads projects effectively, manages user expectations well, and is very action oriented in her work. Stephanie is also very thorough when training customers and resolving issues. From a personality perspective, Stephanie is very personable and has worked well with everyone throughout the organization. Her high level of enthusiasm is equally matched by her genuine interest for the people she interacts with. Stephanie would be a strong addition to any team.
Ben Vollmer
Stephanie has been a trusted advisor member of the CSX CRM Deployment Team. Her skills and attention to detail where invaluable in the deployment, configuration and training of Dynamics CRM at CSX. She had a strong attention to detail while not getting bogged down and losing sight of the business goals. She was very good in dealing with internal and external constituents. She has proven in my interactions to be very well prepared, very knowledge about the business issue and eager to solve it in the best way possible. Any organization would be fortunate to have Stephanie help with their CRM deployment. (Or any project that requires excellent analytical and business skills!)
John Montgomery II
Stephanie and I worked together on numerous projects, and she is an excellent CRM analyst. She leads projects effectively, manages user expectations well, and is very action oriented in her work. Stephanie is also very thorough when training customers and resolving issues. From a personality perspective, Stephanie is very personable and has worked well with everyone throughout the organization. Her high level of enthusiasm is equally matched by her genuine interest for the people she interacts with. Stephanie would be a strong addition to any team.
Ben Vollmer
Stephanie has been a trusted advisor member of the CSX CRM Deployment Team. Her skills and attention to detail where invaluable in the deployment, configuration and training of Dynamics CRM at CSX. She had a strong attention to detail while not getting bogged down and losing sight of the business goals. She was very good in dealing with internal and external constituents. She has proven in my interactions to be very well prepared, very knowledge about the business issue and eager to solve it in the best way possible. Any organization would be fortunate to have Stephanie help with their CRM deployment. (Or any project that requires excellent analytical and business skills!)
John Montgomery II
Stephanie and I worked together on numerous projects, and she is an excellent CRM analyst. She leads projects effectively, manages user expectations well, and is very action oriented in her work. Stephanie is also very thorough when training customers and resolving issues. From a personality perspective, Stephanie is very personable and has worked well with everyone throughout the organization. Her high level of enthusiasm is equally matched by her genuine interest for the people she interacts with. Stephanie would be a strong addition to any team.
Experience
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2045 Studio
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United States
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Software Development
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1 - 100 Employee
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Chief Customer Officer
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Jul 2023 - Present
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Chief
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United States
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Think Tanks
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700 & Above Employee
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VP, CRM & Loyalty
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Nov 2022 - Jul 2023
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Heyday
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Technology, Information and Internet
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100 - 200 Employee
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Head of Lifecycle Marketing
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Jan 2022 - Nov 2022
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WeightWatchers
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United States
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Wellness and Fitness Services
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700 & Above Employee
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VP, Global Brand Member Engagement
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Mar 2021 - Jan 2022
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Sr. Director, Lifecycle & Retention Marketing
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Dec 2018 - Mar 2021
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Sr. Director, Marketing and Technology
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Mar 2018 - Dec 2018
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Director, Digital Marketing Technology
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Nov 2015 - Mar 2018
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AB InBev
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Belgium
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Manufacturing
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700 & Above Employee
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Sr. Manager of Education, The High End
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Jul 2015 - Nov 2015
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WeightWatchers
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Marketing Technology Lead
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Jan 2014 - Jul 2015
CRM & Marketing Automation Strategy
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CRM - Consultant
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Jul 2013 - Jan 2014
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CSX
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United States
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Rail Transportation
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700 & Above Employee
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Customer Relationship Management
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Jan 2011 - Jul 2013
Award winning CSX Transportation implementation of Microsoft Dynamics CRM. Strong focus on process improvement for sales and marketing, cross-functional collaboration, documentation, reporting, functional requirements, testing and support for over 1300 users.Develop training materials, programs and curriculum for over 500 sales and marketing employees. Create and support sales and marketing performance effectiveness measures and 11 billion dollars in annual revenue.
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Market Strategy
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Feb 2011 - Apr 2011
Customer site assessment, supporting sales tools and geo-specific innovation.
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Education
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College of the Holy Cross
Bachelor of Arts, Art History, Philosophy -
University of North Florida
MBA, General Business with a focus on Quantitative Management Analysis
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