Experience

ConnectureDRX

• United States
• Information Technology & Services
• 100 - 200 Employee

• Client Services Manager, Team Lead - Medicare Edge

  • Aug 2021 - Present

• Client Services Manager

  • Jul 2019 - Jul 2021

• Senior Client Services Coordinator

  • Jul 2018 - Jun 2019

• Client Services Coordinator

  • Aug 2016 - Jul 2018



Freelance Perfromer and Teacher

• Greater Chicago Area and Los Angeles

• Classical Musician-Oboe and English Horn

  • 2011 - 2017



Vivial

• United States
• Software Development
• 400 - 500 Employee

• Digital Media Representative

  • 2015 - 2016

  LocalVox is a local, social & mobile marketing platform that helps local businesses market themselves online, across a network of publishers, social media, search, mobile, email & even their own website – and is as simple to use as email. • Created new book of business for West Coast territory, regularly presenting in front of company decision makers • Deep understanding of social media, content marketing, digital advertising, SEO, SEM and email marketing • First point of contact for clients, trained and educated clients on platform capabilities to ensure ROI through comprehensive use • Business Development for start-up SaaS project with Colony Logic (previous division of The Berry Company) to build Sales Automation and Intelligence applications that help businesses sell more efficiently. Swarm Mobile CPQ (Configure-Price-Quote) enables sales teams to instantly build and place orders from any device. Show less



Chicago Symphony Orchestra

• United States
• Performing Arts
• 100 - 200 Employee

• Marketing Assistant

  • 2015 - 2015

  • Marketing analysis for season ticket holders and single ticket buyers • Tracked and implemented marketing campaigns to ensure higher patron retention rates • Data management for Tessitura CRM system • Created and proofed direct mail and email marketing material, including A/B testing to ensure clear and successful patron messaging. • Marketing analysis for season ticket holders and single ticket buyers • Tracked and implemented marketing campaigns to ensure higher patron retention rates • Data management for Tessitura CRM system • Created and proofed direct mail and email marketing material, including A/B testing to ensure clear and successful patron messaging.



Chicago Modern Living, LLC

• Chicago, IL

• Client Services and Operations

  • 2013 - 2015

  • Cultivated new relationships and increased the company client base by 50% • Created and managed inventory control systems, bringing process consistency and enhanced efficiency between our showroom and warehouse facilities • Initiated client interaction standards that enabled support staff to strengthen and extend customer relationships • Managed client relationships and customer service support, including project management and timeline management • Ran recruitment, including hiring, on-boarding, and training • Scheduled staff and managed onsite operations Show less



CEB, now Gartner

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Development Representative

  • 2008 - 2011

  Business Development Representative: * Drove new business in the small business marketing sector. * Researched and created new leads. * Initiated the sales process and followed through to final sale. * Facilitated the onboarding of clients to our product platform. * Fielded incoming research requests. * Created new opportunities within existing client base in under-penetrated accounts. Account Administrator: • Member of account management team for midwest territory, fielded client requests, research needs, and leadership training • Tracked account management team's metrics to drive improvement. • Salesforce.com super user and compliance. Kept database data clean • Analyzed customer utilization to promote client retention with actionable solutions Sales Development Associate: • Built portfolio of strategic clients with key decision makers and C-Level Executives of Fortune 500 companies • Scheduled and executed first time sales interactions consistently hitting metric and sales goals • Facilitated Sales Executives through sales cycle Show less