Experience

Virtual IT Group

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Integrations

  • Jun 2021 - Present

• Head of Technology

  • Jan 2020 - Jun 2021

• General Manager of Services

  • Apr 2019 - Dec 2019

• Technical Strategy Lead

  • Mar 2017 - Apr 2019

  In March 2017 I joined a small band of IT entrepreneurs at Virtual IT Services as their Technical Strategy Lead. We are a premium IT Managed Services Provider, looking to assist businesses in achieving their mission by making technology a key business enabler.Our guiding principles have been defined to help communicate with staff and partners our core values and beliefs; "We demand quality from ourselves and others""We look for the best outcomes for customers, anything is possible""We exceed in our short terms goals to build long term relationships"If you would like to find out more then contact me. Let us show you what IT Management can look like!



Ricoh Australia

• Australia
• IT Services and IT Consulting
• 400 - 500 Employee

• Platforms Manager

  • Oct 2014 - Mar 2017

  As Ricoh's Platforms Manager I have wide ranging responsibilities. I lead a team of passionate individuals that are responsible for our: - Data centre facilities (800+ VMs)- Hybrid public - private Ricoh Managed Cloud platform- National Carriage Service Provider network- Numerous managed service offerings - Many major LOB applications.As a leader in the organisation, I build short, mid, and longterm strategy plans to ensure that we continue to solve business problems and create business opportunities. This has led to an ongoing program of works consisting of 30+ concurrent projects that my team and I am delivering, whilst maintaining a high performance positive culture.

• Head of Systems and Infrastructure Services

  • Oct 2012 - Oct 2014

  Key Achievements:• Managed and grew a national team of senior system engineers from 6 to 13 direct reports• Monitored P&L for managed services and identified opportunities for cost savings• SLA monitoring and management for managed service customers• Performed quality assurance checks on managed services delivery• Identified gaps and documented 18 month product development plan for managed services• Attended monthly customer meetings to ensure customer satisfaction levels and identify opportunities to increase business• Technical escalation for Systems and Infrastructure team• Customer escalation point for technical and/or service related issues• Performed managed services demonstrations to existing and potential customers• Performed full life cycle of management including recruitment, performance reviews, 1 on 1 meetings, KPI assignments, pay reviews, terminations• Introduced customised training and enablement plans for individual team members, including both technical and soft skills• Implemented new strategies for business growth and revenue including:o Network-aaS and Wireless-aaS based on Cisco Merakio Cloud Backup solution based on Veeam Cloud Connecto Hosted collaboration platform based on Acanoo Launch of improved server and network managed serviceso Managed WAN service• Drove the development, maintenance, improvement and implementation of relevant processes, procedures and supporting material• Contributed to strategic planning and organisational transformation• Worked closely with leadership of Sales, PMO and executive teams to ensure effective interaction between teams• Vetted and managed external contractors and 3rd party suppliers

• Senior Systems Engineer

  • Mar 2007 - Oct 2012

  Stephen worked with IMC Communications before and after it's acquisition by Ricoh Australia.- Tasked with end to end delivery of projects for customers, including presales, quotation, design, implementation, documentation and post sales support- Lead pre sales engineer in Systems and Infrastructure space- Design and implement significant infrastructure projects, including:> XenApp 6 environment for 1000 users> Design of global IT consolidation for company merger> Datacentre redesign> Design of server hardware, firmware and software upgrades for 50+ sites > Head office relocation> Netscaler design and implementation> Planning and design of production DC migration to Hostworks cloud environment- Review designs, quotes and documentation from other Engineers as the senior member of the team



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Various Engineering Roles

  • 2001 - Mar 2007

  Rose from a 1st level helpdesk engineer to a senior member of the National Command Centre team, providing 3rd level support and architectural functions to enterprise clients - Began as 1st level support and progressed through 2nd level and 3rd level teams to become an NCC Engineer - Supported customers of various sizes, from 100 to 4000 seats. - Lead technical contact for key customers - Performed server and application troubleshooting and maintenance - Provided recommendations for system improvements and upgrades