Experience

Mobiroo

• Canada
• Telecommunications
• 1 - 100 Employee

• UX UI Designer

  • Sep 2021 - Present

  • Developed new features to boost user engagement and content diversification using previously untapped user-centred data. • With the lean design process: research, design, test, and iterate, I worked directly with the Product team to prototype, design and create the UI and UX. • Developed new features to boost user engagement and content diversification using previously untapped user-centred data. • With the lean design process: research, design, test, and iterate, I worked directly with the Product team to prototype, design and create the UI and UX.



Wabtec Corporation

• United States
• Railroad Equipment Manufacturing
• 700 & Above Employee

• Field Service Team Leader

  • Mar 2018 - Present

  • Redesigned spreadsheets and work reports. Interviewing techs/supervisors, prototyping, and user testing. The results revealed a 35% improvement in work efficiency and a 20% reduction in costs. • Coordinated with TTC and Bombardier/Alstom to resolve daily mechanical and electrical concerns on streetcars before public service. • Managed a team of +10 to execute modification & warranty work while adhering to rigorous protocols. • Redesigned spreadsheets and work reports. Interviewing techs/supervisors, prototyping, and user testing. The results revealed a 35% improvement in work efficiency and a 20% reduction in costs. • Coordinated with TTC and Bombardier/Alstom to resolve daily mechanical and electrical concerns on streetcars before public service. • Managed a team of +10 to execute modification & warranty work while adhering to rigorous protocols.



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• User Experience Designer

  • Jan 2021 - May 2021

  • Planned and conducted user research including user interviews, field studies, usability testing, information architecture, and surveys • Conceptualized new features that leverage unexploited user-centred data to increase user- engagement and diversify news • Restructured information architecture to align web & mobile apps with brand perception by removing unnecessary features, decluttering UI and simplifying the navigation system • Planned and conducted user research including user interviews, field studies, usability testing, information architecture, and surveys • Conceptualized new features that leverage unexploited user-centred data to increase user- engagement and diversify news • Restructured information architecture to align web & mobile apps with brand perception by removing unnecessary features, decluttering UI and simplifying the navigation system



Hub Climbing Markham

• Recreational Facilities

• Belay & Front Desk Administrator

  • Aug 2018 - Aug 2019

  • Facilitated climbing orientations for novice and experienced climbers. • Offered constructive feedback to help climbers improve techniques and correct incorrect behaviours. • Managed complaints, handled disputes and resolved conflicts. • Supervised front desk cash management and processed credit cards and payments. • Facilitated climbing orientations for novice and experienced climbers. • Offered constructive feedback to help climbers improve techniques and correct incorrect behaviours. • Managed complaints, handled disputes and resolved conflicts. • Supervised front desk cash management and processed credit cards and payments.



Urban Outfitters

• United States
• Apparel & Fashion
• 700 & Above Employee

• Mens Team Leader

  • Sep 2017 - Aug 2018

  • Actively onboarded new hires. • Utilized KPIs to drive store sales and operational results. • Interacted with consumers to produce fashionable selections and layouts. • Experienced cashier with high loss prevention knowledge and compliance, numeracy, and trend analysis. • Actively onboarded new hires. • Utilized KPIs to drive store sales and operational results. • Interacted with consumers to produce fashionable selections and layouts. • Experienced cashier with high loss prevention knowledge and compliance, numeracy, and trend analysis.



Virelec LTD

• Electrical Tester

  • Sep 2014 - May 2017

  • Reviewed electrical engineering plans to ensure adherence to design specifications and compliance with applicable electrical codes and standards. • Tested performance of electronics units and adjusted components to bring them back in line with desired technical specifications. • Identified solutions to on-site technical design problems involving electrical systems equipment. • Reviewed electrical engineering plans to ensure adherence to design specifications and compliance with applicable electrical codes and standards. • Tested performance of electronics units and adjusted components to bring them back in line with desired technical specifications. • Identified solutions to on-site technical design problems involving electrical systems equipment.



Earls Kitchen + Bar

• Canada
• Restaurants
• 700 & Above Employee

• Line Cook

  • Jun 2010 - Aug 2014

  • Trained staff in cooking techniques and performance strategies to keep the team ready for challenging daily demands. • Prepared diverse cuisines with adherence to kitchen cleanliness and food safety standards. • Established and maintained cordial and professional working relationships with other staff, supervisors and customers. • Trained staff in cooking techniques and performance strategies to keep the team ready for challenging daily demands. • Prepared diverse cuisines with adherence to kitchen cleanliness and food safety standards. • Established and maintained cordial and professional working relationships with other staff, supervisors and customers.



SCADDABUSH

• Canada
• Restaurants
• 1 - 100 Employee

• Line Cook

  • Aug 2013 - May 2014

  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock. • Took advantage of periods between the restaurant's rushes to prepare ingredients and cook garnishes such as bacon. • Followed established recipes to prepare and cook menu items. • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock. • Took advantage of periods between the restaurant's rushes to prepare ingredients and cook garnishes such as bacon. • Followed established recipes to prepare and cook menu items.