Experience

Bromwich+Smith
• Canada
• Financial Services
• 1 - 100 Employee
• Manager, Financial Services

  • Sep 2022 - Present

Neo Financial
• Canada
• Financial Services
• 700 & Above Employee
• Customer Experience Manager

  • Aug 2021 - Jul 2022

Digital Commerce Bank
• Canada
• Banking
• 1 - 100 Employee
• Client Care Centre Manager

  • Nov 2020 - Aug 2021


WestJet

• Canada
• Airlines and Aviation
• 700 & Above Employee

• Team Leader

  • Nov 2019 - Feb 2021

• Support Specialist- Contact Centre

  • Oct 2018 - Nov 2019

• Reservation Support Desk Agent

  • Feb 2017 - Oct 2018

• Service and Sales Agent

  • Apr 2016 - Feb 2017



The Calgary Stampede

• Canada
• Hospitality
• 300 - 400 Employee

• Uniforms Supervisor

  • Apr 2008 - Nov 2015

  Uniforms Supervisor May 2015-November 2015 Merchandise Manager August 2012-May 2015 Centennial Coordinator August 2012-July 2012 (secondment) Merchandise Coordinator April 2008-July 2011 • Developed a consolidated, cost effective uniform program for the entire organization. At the same time, developed an internal purchases area for promotional and uniform merchandise as well as a corporate store program to be utilized by employees. • Sourcing product to support the above initiative, negotiate prices, manage vendor relationships. • Develop and monitor distribution process for internal stakeholders. Communicate out to all participants across different platforms • Monitor inventory levels and replenish based on QOH, business cycles and needs. • Create and manage departmental budget, oversee payroll requirements. • Ensure the department is continually focused on the goals of cost savings, brand integrity and service. Previous: • Direct day to day operations of merchandise teams payment operations, including office, retail and warehouse areas. • Create and manage budgets – maximizing revenue and controlling expenses for Calgary Stampede retail and uniform department. • Manage relationship with merchant service providers and payment technology providers. • Manage all sales channels including, but not limited to: retail, online, corporate, wholesale, and internal. • Facilitate the collection and reporting of POS data, adjusting sales displays and marketing initiatives in real time to maximize sales opportunities. • Creates and runs reports, both standard and custom. Analyzes data, interprets data and makes recommendations to Leadership Team. • Participates in the hiring, training, and proper delegation of personnel and scheduling work hours. • Monitors and evaluates job performance; trains and develops merchandise staff. • Assist in the creation of policies and procedure relating to the entire merchandise structure.



Modern Beauty

• Saudi Arabia
• Manufacturing
• 1 - 100 Employee

• Accounts Receivable Manager

  • Feb 2003 - Mar 2008

  • Managing and reconciling accounts • Perform daily and weekly tasks including but not limited to: collecting overdue accounts, performing credit checks, negotiating with clients, issuing statements, drafting letters, dealing with delicate and confidential business matters for thousands of clients, making final financial decisions when dealing with client accounts • Assisted with the planning and organizing of annual tradeshows, including merchandise and technical set up • Overseeing both the call centre area and the front-end showroom. Responsible for the hiring and training of staff, evaluating performance and coaching, and reviewing and altering the systems that were in place in order to create a more efficient environment.



Blockbuster Canada

• Entertainment
• 1 - 100 Employee

• Store Manager

  • Apr 2000 - Feb 2003

  • Overseeing and managing and training staff • Working within and reporting on a budget • Controlling and managing an extensive inventory • Maintaining relationships with suppliers and vendors, including the regular ordering of store specific product. • Responsible for the cash management and deposits on a daily basis • Maintain a good working relationship with the local community, by promoting community events and managing a donation program. • Overseeing and managing and training staff • Working within and reporting on a budget • Controlling and managing an extensive inventory • Maintaining relationships with suppliers and vendors, including the regular ordering of store specific product. • Responsible for the cash management and deposits on a daily basis • Maintain a good working relationship with the local community, by promoting community events and managing a donation program.