Stephen Kerns
Production Support Analyst at Best Egg- Claim this Profile
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English -
Topline Score
Bio
David Spencer, MA, MS
Stephen is an awesome designer who demonstrated on many occasions that he is life learner. No problem was ever to too big. He is great communicator that never pulled away from a challenge. Working with him was a breeze!
Melissa Hale
Stephen is always very pleasant and accommodating to work with. He will go out of his way to help you, and right away. He will be sure to pay special attention to detail on your graphic design and make sure you are happy with the outcome.
David Spencer, MA, MS
Stephen is an awesome designer who demonstrated on many occasions that he is life learner. No problem was ever to too big. He is great communicator that never pulled away from a challenge. Working with him was a breeze!
Melissa Hale
Stephen is always very pleasant and accommodating to work with. He will go out of his way to help you, and right away. He will be sure to pay special attention to detail on your graphic design and make sure you are happy with the outcome.
David Spencer, MA, MS
Stephen is an awesome designer who demonstrated on many occasions that he is life learner. No problem was ever to too big. He is great communicator that never pulled away from a challenge. Working with him was a breeze!
Melissa Hale
Stephen is always very pleasant and accommodating to work with. He will go out of his way to help you, and right away. He will be sure to pay special attention to detail on your graphic design and make sure you are happy with the outcome.
David Spencer, MA, MS
Stephen is an awesome designer who demonstrated on many occasions that he is life learner. No problem was ever to too big. He is great communicator that never pulled away from a challenge. Working with him was a breeze!
Melissa Hale
Stephen is always very pleasant and accommodating to work with. He will go out of his way to help you, and right away. He will be sure to pay special attention to detail on your graphic design and make sure you are happy with the outcome.
Credentials
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Certified Google Web Designer
GoogleSep, 2015- Nov, 2024 -
Google Tag Manager Fundamentals
GoogleJul, 2015- Nov, 2024 -
MTA 349: Windows Operating System
MicrosoftMay, 2015- Nov, 2024 -
MTA 367: Security Fundamentals
MicrosoftApr, 2014- Nov, 2024
Experience
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Best Egg
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United States
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Financial Services
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300 - 400 Employee
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Production Support Analyst
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Feb 2022 - Present
I am currently working as a Production Support Analyst at Best Egg, a leading FinTech company based in Wilmington, DE. In this role, I play a critical part in ensuring the seamless operation of our financial systems, applications, and platforms, enabling our customers to achieve their financial goals with ease. My primary responsibilities include: • Monitoring and troubleshooting: Actively monitoring application performance, identifying issues, and working closely with cross-functional teams to resolve incidents and minimize downtime. • Root cause analysis: Investigating, diagnosing, and determining the root causes of production issues, and providing detailed documentation and recommendations for long-term solutions. • Continuous improvement: Actively participating in the continuous improvement of processes, procedures, and tools to enhance system stability, performance, and overall customer experience. • Collaboration and communication: Collaborating with developers, quality assurance, product management, and other stakeholders to prioritize and address issues in a timely manner while maintaining clear and concise communication. • Incident management: Coordinating and managing incident response, ensuring appropriate escalation and resolution, and conducting post-mortems to identify areas for improvement and prevent future occurrences. Leveraging my strong analytical and problem-solving skills, I am committed to providing exceptional support for Best Egg's financial systems and applications, ensuring a seamless experience for both our customers and internal team Show less
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Infosys
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India
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IT Services and IT Consulting
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700 & Above Employee
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Senior IT Consultant
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Jan 2020 - Jan 2022
* Designing and writing test automation scripts using Selenium Automation(JAVA) and SOAP UI. * Investigating issues after black box testing and reporting any errors to the developer. * Knowledge of the Software Development Life Cycle (SDLC) and using the AGILE Methodology. * Trained in Performance Testing software such as JMeter and HP LoadRunner. * Designing and writing test automation scripts using Selenium Automation(JAVA) and SOAP UI. * Investigating issues after black box testing and reporting any errors to the developer. * Knowledge of the Software Development Life Cycle (SDLC) and using the AGILE Methodology. * Trained in Performance Testing software such as JMeter and HP LoadRunner.
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University of North Carolina at Pembroke
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United States
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Higher Education
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700 & Above Employee
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Chief Programmer Lead
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Aug 2018 - Dec 2019
• Performed penetration testing over wireless, and LAN infrastructures using Kali Linux and tools such as Wireshark, Aircrack-ng Suite, Nmap, and OpenVAS to analyze network traffic, perform brute force entry and learning countermeasures to secure network. • Designed, created and implemented the University of North Carolina at Pembroke Campus Map as a Progressive Web App to offer students a simplified way to navigate the campus.
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Programmer and Researcher
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May 2017 - Dec 2019
• 2019 IEEE 10th Annual Ubiquitous Computing, Electronics & Mobile Communication Conference (UEMCON) IEEE Accepted Research Paper: A Secure IoT-Fog-Cloud Framework Using Blockchain-Based on DAT for Mobile IoT. • Designed and implemented an IoT Smart Farming device using Raspberry Pi resulting in work being published in the European Scientific Journal. • Basic shell scripting, use of ssh for headless operations, python programming to control SainSmart 16-Channel Relay Module for automating water schedules, for control of led lights, for probing Atlas Scientific Ph Probe readings and humidity, temperature sensors. Show less
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Marketer (Print and Digital)
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Aug 2017 - Aug 2018
• Designed and implemented marketing items such as brochures, posters, flyers and business cards.• Brand awareness for the Office of Campus Engagement and Leadership by maximizing the use of web and print graphics campus-wide.• Increased student engagement at sponsored events by 55% by using print and social media advertising strategies.• Implemented a SWOT analysis planning technique to assess the effectiveness of print and digital design.
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Lumbee Tribe of North Carolina
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United States
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Government Administration
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1 - 100 Employee
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Independent Contractor (Consultant)
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May 2019 - Oct 2019
• Performed detailed analysis of the Lumbee Tribe’s 12 Steps Hiring Process. Created a business process model(IPO) to serve as an aid to streamline the human resources department. Saving the Lumbee Tribe countless man-hours in training new employees.• Performed detailed analysis of the Lumbee Tribe’s Security badge process. Implemented this business process model(IPO) that helps security track and maintain a safe environment for clients, workers, and administration.
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Peer Support Specialist (Lumbee Tribal Support Services)
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Oct 2018 - Jul 2019
As a Certified Peer Support Specialist with the Lumbee Tribal Support Services, I strive to empower individuals to achieve their hopes, dreams, and goals and help guide towards their own personal wellness. As the in-house branding consultant and graphic designer, I provide detailed analysis, solutions, and general marketing expertise to help with the promotion of Lumbee Tribal Support Services Opioid Grant. As Office assistant job duties consist of typing, filing, taking inventory, keeping records and assisting with budget monitoring using Microsoft Excel. Show less
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Civitas Media
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United States
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Newspaper Publishing
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100 - 200 Employee
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Graphic and New Media Designer
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Aug 2012 - Sep 2015
• Prioritized deadlines and delegated assignments to ensure systematized productivity. • Reimaged 30+ Apple iMac workstations with a new OS, file servers and security software. • Helped increased productivity by working side by side with the graphic’s manager to implement production strategies. • Demonstrated rapid learning of various web software and coached crew of 15 employees in web software. • Increased employee conversion from print to digital-based design. Also providing them a small knowledge set in computer science fundamentals. Show less
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Education
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2015 - 2019
University of North Carolina at Pembroke
Bachelor’s Degree, Bachelor of Science in Infomation Technology -
2014 - 2014
Robeson Community College
Certification, Creating Mobile Apps with HTML5 -
2009 - 2014
Robeson Community College
Associate of Science (A.S.), Computer and Information Sciences and Support Services -
1998 - 1999
Oconaluftte Job Corps
General Education Degree, Building/Property Maintenance
Community
