Learning and Development Consultant

• Jan 2023 - Present

Technical Trainer and Writer

• Aug 2022 - Jan 2023

• Played an integral role in the Payroll Reform Project team for the delivery of Superannuation Fund Selection training to Payroll Team Members. • Developed appropriate training materials, such as Session Plans, PowerPoint Presentations & Quick Reference Guides. • Delivered training sessions to small and large groups and conducted assessments on participants. • Assisted with the planning , coordinating and scheduling of training. • Updated relevant procedures. • Liaised with relevant stakeholders with the team, across Shared Services SA and Subject Matter Experts to determine documentation and training content required. • Developed Training Needs Analysis Show less

Professional Year Trainer

• Oct 2017 - Sep 2022

I deliver a Professional Year Program to international students who have graduated in Accounting and Information Technology at local Australian Universities. The aim is to bridge the gap between university and work through the teaching of Australian Business Culture, leading to a great insight into the corporate world and an increase in employability skills. I deliver a Professional Year Program to international students who have graduated in Accounting and Information Technology at local Australian Universities. The aim is to bridge the gap between university and work through the teaching of Australian Business Culture, leading to a great insight into the corporate world and an increase in employability skills.

Training Officer

• Oct 2021 - Aug 2022

• Developed a one stop Knowledge Management site using sharepoint to assist staff in going more digital in their everyday work. The site includes a variety of self-help aids, such as User Guides, Tips, Video Guides, FAQ etc. Site pages included everything from information on using Microsoft 365 apps to how to setup a VPN while working remotely. • Designed a mock-up site using Confluence • Worked closely with project management teams to determine which programs and materials are most appropriate for the “Going Digital" project and what type of training/user education is required. • Developed and showcased the training material for implementing Teams Phones for 1600 staff, eliminating the use of desktop phones. • Sourced possible vendors for in house training of ITIL Certification and Microsoft training. • Wrote and updated a range of procedures, such as Digital Approval. Show less

Event Usher

• Mar 2017 - Feb 2020

Assisting patrons within the stadium by providing exceptional customer service Assisting patrons within the stadium by providing exceptional customer service

ESL Teacher

• Aug 2016 - Dec 2018

• Teaching and planning of Academic English lessons for a variety of language levels to prepare students from various Asian and Middle Eastern backgrounds for university study. • Teaching ELICOS for EAPP, EAP1 and EAP2. • Teaching General English for a Study Abroad program. • Currently teaching a mixed level class of EGP and EAPP students • Teaching and planning of Academic English lessons for a variety of language levels to prepare students from various Asian and Middle Eastern backgrounds for university study. • Teaching ELICOS for EAPP, EAP1 and EAP2. • Teaching General English for a Study Abroad program. • Currently teaching a mixed level class of EGP and EAPP students

International English Teacher & Corporate Trainer

• Apr 2011 - Apr 2016

• Taught lessons to a high standard of English language teaching to all levels of students, from Beginners to Advanced, thereby providing flexibility to the business. • Designed and taught business seminars on topics including project management, leadership skills and cultural awareness. Created and taught task-based lessons, including debate, travel and current events. • Administered and assessed students in Oral Placement Tests to determine their correct level • Liaised with Sales team and taught demonstration classes leading to high rate of contract signing. • Taught Career Advancement events and was awarded the Star Teacher in February 2016. • Mentored new teachers and ran training sessions. • Was relied on to teach difficult classes and pilot new material. • Effectively communicated across cultural barriers with sales, service and education. • Regularly facilitated presentations and workshops for domestic and international companies, including Xiamen Airlines, Nissan, Vivo and the Chinese government. Show less

Workplace Trainer & Technical Writer

• Jul 2001 - Mar 2011

• Induction Training of new staff including OHS, Diversity and Customers Service. • Trained new staff and up skilled existing staff in all facets of mortgage processing. • Created, updated and wrote technical training material and procedures. • Quality assurance of loans officers. • Cross-trained other trainers. • Designed and implemented training on new streamline processes with a team of Business Analysts, thereby reducing end-to-end processing time for full releases and partial releases of loans by 10%. • Evaluated, taught and assessed Loan’s Officers on Credit policy. • Gave sign-off to Loan’s Officers to approve 1 million in bank lending. Show less

Loans Officer

• Oct 1997 - Jul 2001

• Audited loans for securitization. During a 6 month project maintained high KPI’s with outstanding accuracy, consequently received 3 performance bonuses for demonstrating a high attention to detail. • Prepared and approval of Credit Assessments. • Negotiated and liaised with customers, conveyances, solicitors, and branch staff in a timely manner. • Prioritised tasks to ensure KPI’s were met. • Relied upon by management to solve problems by accurately assessing loan settlements at hand-over stage when problems arose. Show less