Experience

AVAYA FEDERAL SOLUTIONS, INC.

• United States
• Information Services
• 1 - 100 Employee

• Avaya TSRP VNOC Engineer

  • Jan 2023 - Present



North Carolina Department of Public Safety

• United States
• Public Safety
• 700 & Above Employee

• Network Technician

  • Feb 2022 - Jan 2023

  First responder microwave radio relay network First responder microwave radio relay network



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Engineer

  • Sep 2018 - Feb 2022

  • Trouble shooting and maintenance of robotic cash handlers and cash validators in ATM's. • Installing and maintaining IP network and server equipment for various customers. • Rapid fix turn around rate to as many as 5 customer sites per day or more. • Insure proper replenishment of cash media in ATM machines for accurate dispensing. • Explain complex technology-related issues in understandable terms to customers. • Used remote diagnostic tools to identify trouble sources to customer issues. • Deliver exceptionally high level of professionalism and support to each customer, upholding company's commitment to service. • Patch software and install new hardware versions to correct security problems and protect data. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Systems Technician

  • Oct 1999 - Mar 2018

  • Consult with customer IT departments to ensure proper design and implementation of Business Telecommunication VoIP Solutions. • Installation, programming and maintenance of customer telecommunications equipment, user database and VoIP networks. • Training of customer on system user options, attendant console and automated call routing options. • Design and installation of customer site infrastructures, both wired and wireless. • Employed wide variety of hand and power tools, drills, precision measuring instruments and electronic testing devices. • Maintained compliance with company standards to perform all maintenance activities. • Accurately read, understand, and carry out written instructions. • Oversee business telecommunication networks for projects including: telephones, office equipment, structured cable and External trunk integration including PRI, POTS T-1 and VoIP. • Reviewed and interpreted facility orders, network design orders, and circuit layout orders. • Installed, aligned, and balanced new equipment. • Installed and maintained systems and analyzed users' needs. Show less



Sound and Images, INC.

• Columbia, South Carolina, United States

• Manager and Chief Technician

  • Oct 1997 - Oct 1999

  • Supervise and train technical staff. • Purchase equipment for sales and rental inventory. • Negotiating pricing with corporations and create proposals for installations, sales and rentals. • Increase office profits and expand client base. • Design and setup of specialized Audio / Visual equipment for corporate and private meetings. • Design complex Audio / Visual equipment installations and estimate labor. • Minor repairs and basic maintenance of A/V equipment. • Responded to service requests during and after business hours. Show less



Utica College

• Utica, New York, United States

• A.V. Repair Technician

  • Sep 1985 - Oct 1997

  • Setup, repair and maintenance of all college A/V equipment. Including: VCR/TV repair, projector repair and computer repair. • Training of students, faculty and staff in proper use of college equipment. • Producing and assisting others in the creation of educational videotapes and special projects. • Perform the setup and alignment of the college satellite down-link service. • Planning and setup of specialized A/V equipment for college conferences and special events. • Assist in production of weekly radio program to be aired on local talk radio station. • Supervise students regarding safe and proper use of college dark room and darkroom labs for photo journalism students. • Update and maintain user data in college PBX. Show less