General Manager

• Jun 2023 - Present

General Manager

• Jan 2021 - Mar 2023

Responsible for fast-casual cafe, dealing with 2M++ sales. Oversaw a staff of 25+ between FoH & BoH. Ensured all staff was properly trained and certified for positions. Completed assignment with >~3% attrition over span of management. Executed installations with luxury brands (Fendi Cafe 2021/2022, Tiffany Cafe 2023) by spearheading logistics as the liaison between the brand and cafe; menu-crafting, cafe redesign logistics, intrinsic staffing, promotional responsibilities, upholding standards, maintaining a high customer satisfaction rating, adjusting inventory needs / coordinating with vendors, etc. Show less

Event Staff

• 2019 - 2022

Food And Beverage Operations Manager

• Jun 2020 - Oct 2020

Assistant General Manager

• 2019 - 2020

Responsible for managing two independent licensee locations (Jackson Memorial Hospital & Miami Brightline Station) interchangeably. Opened Miami Brightline Station during height of pandemic without interruption while maintaining oversight of Jackson Memorial location. Responsible for assisting in operation certifications, store design, opening logistics, inventory management, P&Ls, KPI Metrics, staff training (customer service & in-depth barista training), etc. Responsible for managing two independent licensee locations (Jackson Memorial Hospital & Miami Brightline Station) interchangeably. Opened Miami Brightline Station during height of pandemic without interruption while maintaining oversight of Jackson Memorial location. Responsible for assisting in operation certifications, store design, opening logistics, inventory management, P&Ls, KPI Metrics, staff training (customer service & in-depth barista training), etc.

Front Of House Manager

• Oct 2017 - Nov 2019

Created and maintained training manuals and procedural lists for all Front of House positions, ensuring information was current and relevant, adapting to the stores needs. Responsible for managing money and daily cash audits, coordinating bank runs and maintaining stores til. Spearheaded logistics for all projects and events held at All Day, ensuring all functions ran smoothly. Created and maintained training manuals and procedural lists for all Front of House positions, ensuring information was current and relevant, adapting to the stores needs. Responsible for managing money and daily cash audits, coordinating bank runs and maintaining stores til. Spearheaded logistics for all projects and events held at All Day, ensuring all functions ran smoothly.

Coffee Program Coordinator / Lead Expeditor

• 2017 - 2018

Worked directly with restaurant management to develop and maintain coffee program and presentation standards for high end service standards. Coordinated synergy between Front of House and Back of House to ensure all victuals are up to standard and delivered quickly and accurately. Provided a favorable image of the company at all times to promote its aims and objectives, and to foster and enhance public recognition and acceptance of all of its areas of endeavor. Worked directly with restaurant management to develop and maintain coffee program and presentation standards for high end service standards. Coordinated synergy between Front of House and Back of House to ensure all victuals are up to standard and delivered quickly and accurately. Provided a favorable image of the company at all times to promote its aims and objectives, and to foster and enhance public recognition and acceptance of all of its areas of endeavor.

Shift Manager

• 2010 - 2017

Delegated team members positions daily, ensuring to capitalize on each persons strengths and weaknesses as they relate to the needs of the shift and the store. Ordered foodstuffs and retail items for the store daily, ensuring inventory was accurate without exceeding necessary amount of stock to ensure minimal waste. Responsible for managing money and daily cash flow, coordinating bank runs and maintaining stores til. Delegated team members positions daily, ensuring to capitalize on each persons strengths and weaknesses as they relate to the needs of the shift and the store. Ordered foodstuffs and retail items for the store daily, ensuring inventory was accurate without exceeding necessary amount of stock to ensure minimal waste. Responsible for managing money and daily cash flow, coordinating bank runs and maintaining stores til.