Experience

Reskin Medical
• United States
• Biotechnology
• 1 - 100 Employee
• State Manager

  • Apr 2021 - Present


Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Sales Manager

  • Jun 2016 - Apr 2021

  Responsible for overseeing all aspects of store performance. Trained and develop sales team to grown the business through a consultative approach and a focus on the customer experience. Develop next leaders of the business through in store development and working within our regional program to prepare high potential candidates for a leadership role. Improved employee engagement through development increasing monthly average conversion rate month over month. Observe and coach for consistent behaviors from all team members, improving overall customer experience, team effectiveness and sales performance.

• Sales

  • Jun 2015 - Jun 2016

  Responsible for assisting customers with resolving complaints, interpreting and clarifying account statements, and correcting billing discrepancies. Educating customers on features, benefits and use of all Xfinity products and services. Meet or exceed sales and service goals by evaluating and satisfying customer needs. Respond to and process all general service requests, including changes to account data, product features and level of service.



Dare2Share Ministries

• Sales Consultant

  • Sep 2014 - Jun 2015

  Primarily responsible for driving sales revenue for our training, products and youth ministry resources in assigned territory. Majority of the time is spent connecting with churches and Youth Leaders via inbound and outbound calls. Professionally articulate Dare 2 Share products, services and events to the target audience. Successfully exhibit a passion for Dare 2 Share and its vision for gospel advancing ministry, effective phone and communication skills, the ability to relationally & relentlessly move prospects through the sales process and strong conversion know how.



Madwire®

• United States
• Advertising Services
• 300 - 400 Employee

• Marketing Executive

  • Oct 2013 - Sep 2014

  Directed the marketing of a company's products or services. Worked hand-in-hand with business owners, developers, designers, and production managers to ensure a product or service's successful promotion. Had to be extremely knowledgeable, creative, confident, positive and thick-skinned. Had to be creative, analyze statistics, sell ideas and then execute those ideas quickly and build long-term relationships in order to maintain and improve a company’s sales. Directed the marketing of a company's products or services. Worked hand-in-hand with business owners, developers, designers, and production managers to ensure a product or service's successful promotion. Had to be extremely knowledgeable, creative, confident, positive and thick-skinned. Had to be creative, analyze statistics, sell ideas and then execute those ideas quickly and build long-term relationships in order to maintain and improve a company’s sales.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Retail Sales Manager

  • Feb 2012 - Oct 2013

  Responsibilities included leading six sales representatives and one assistant manager in the production of sales metrics. Oversaw all store operations and maintained a high KOI. Success in coaching and observing improvements to quality relating to sales and how sales representatives handled customers. Led participation with audit compliance by reviewing all audit requirements and maintained compliance standards set after audit to facilitate developments. Maintained store merchandising to create the best customer experience. Maintained a high customer satisfaction score based on customer surveys.

• Assistant Manager

  • Apr 2008 - Jan 2013

  Excelled in a store manager role in one of the most frequented locations in Colorado by successfully managing a staff of 17 employees. Managed sales floor to ensure customers were quickly greeted and triaged when necessary. Correctly maintained daily corporate paperwork and audited sales reports to ensure procedures were followed correctly. Carefully assessed monthly observations of employees to advance customer favor-ability and sales goals.