Experience

Chainbridge Solutions
• United States
• Information Technology & Services
• 1 - 100 Employee
• Quality Assurance Analyst

  • Aug 2023 - Present


Travisoft

• United States
• Software Development
• 1 - 100 Employee

• Quality Assurance Analyst

  • Jan 2019 - Aug 2023

  As a Quality Assurance Analyst, my primary responsibilities include, and are not limited to: 1. Test and verify all escalated issues, or system enhancements, presented in either our Web-based (COBRA) system, or those that are Desktop (COBRA) based 2. Create and utilize test plans to ensure all system updates fully resolve the challenges presented in the escalations 3. Utilize SQL to help identify the root cause of systematic issues, gather information and resolve tasks 4. Complete product conversions and implementation within a given time frame with consistent customer engagement and communication 5. Perform in depth system specific analysis, looking for discrepancies in functionality between legacy and the new software 6. Participate in “Sprints” as part of an AGILE/SCRUM environment working directly with system developers to test and verify either system enhancements or verify issue resolution Show less



BeardBuy&Sell LLC

• Owner/Operator

  • Mar 2018 - Dec 2018

  1. Provide customers the convenience of some extra cash by purchasing their consumer electronics 2. Create and utilize marketing campaigns designed to engage and interact with prospects on various digital platforms including Facebook and Craigslist 3. Cultivate and maintain relationships with clients by establishing trust with effective and frequent communication 4. Organize and manage inventory so that items are shipped out received within desired logistical time window 1. Provide customers the convenience of some extra cash by purchasing their consumer electronics 2. Create and utilize marketing campaigns designed to engage and interact with prospects on various digital platforms including Facebook and Craigslist 3. Cultivate and maintain relationships with clients by establishing trust with effective and frequent communication 4. Organize and manage inventory so that items are shipped out received within desired logistical time window

• Quality Assurance Analyst

  • Apr 2015 - Feb 2018

  As a Quality Assurance Analyst, my primary responsibilities include, and are not limited to:1. Test and verify all escalated issues, or system enhancements, presented in either our Web-based (COBRA) system, or those that are Desktop (COBRA) based2. Create and utilize test plans to ensure all system updates fully resolve the challenges presented in the escalations3. Utilize SQL to help identify the root cause of systematic issues, gather information and resolve tasks 4. Complete product conversions and implementation within a given time frame with consistent customer engagement and communication 5. Perform in depth system specific analysis, looking for discrepancies in functionality between legacy and the new software6. Participate in “Sprints” as part of an AGILE/SCRUM environment working directly with system developers to test and verify either system enhancements or verify issue resolution Show less

• Customer Support Representative

  • Sep 2012 - Apr 2015

  Travis Support Reps' duties include, but may not be limited to:1. Acquire and utilize in-depth knowledge of Travis (COBRA) systems to assist and support clients 2. Evaluate and analyze problematic issues with the customers software 3. Effectively use oral and written communication to ensure systematic issues are correctly addressed and resolved 4. Provide training for new Customer Service Reps, for prospective clients, and for current clients 5. Utilize a CRM system (Salesforce) to track and maintain all items presented by customers Show less



Palace Bowling Lanes

• Management Intern

  • Aug 2012 - Nov 2012

  My responsibilities include answering phones, scheduling parties and corporate events, helping the customers when it is time to check out, and anything else that is needed to be done. In addition to these, I am also being mentored by the Manager in much of what he does on a daily basis. I will be shown the ins and outs of how to run a small business. He is training me so I can take over some of his responsibilities. My responsibilities include answering phones, scheduling parties and corporate events, helping the customers when it is time to check out, and anything else that is needed to be done. In addition to these, I am also being mentored by the Manager in much of what he does on a daily basis. I will be shown the ins and outs of how to run a small business. He is training me so I can take over some of his responsibilities.



Wal-Mart, Inc

• United States
• Restaurants

• Sales Associate

  • Jul 2010 - Sep 2011

  On a day to day basis I would do anything and everything that I was asked to do by a Manager. My responsibilities included stocking merchandise, rearranging out of place merchandise and returned merchandise, maintaining displays and, most importantly, helping customers. After I had been there for six months I recommended for some additional training in the power equipment used by Walmart. I was one of two operators on the Grocery side, and was responsible for unloading all of the trucks. On a day to day basis I would do anything and everything that I was asked to do by a Manager. My responsibilities included stocking merchandise, rearranging out of place merchandise and returned merchandise, maintaining displays and, most importantly, helping customers. After I had been there for six months I recommended for some additional training in the power equipment used by Walmart. I was one of two operators on the Grocery side, and was responsible for unloading all of the trucks.



Palace Bowling Lanes (2007, 2008)

• Lane Attendant

  • May 2007 - Aug 2007

  My responsibilities were to maintain the environment of the bowling alley, including maintaining the restrooms, keeping the alleys clean, removing trash, and ensuring the experience of the customers was as enjoyable as possible. When there were special projects, I corresponded with the other employees to complete them. My responsibilities were to maintain the environment of the bowling alley, including maintaining the restrooms, keeping the alleys clean, removing trash, and ensuring the experience of the customers was as enjoyable as possible. When there were special projects, I corresponded with the other employees to complete them.



Scrapcomputer.com

• United States
• Human Resources

• Computer Technician Summer

  • May 2006 - Aug 2006

  My responsibilities we to repair old computers by installing new Operating Systems on them, reformatting the computers and installing hard drives/CD drives. Halfway through the summer I was appointed lead employee and was assigned to oversee the completion of projects. My duties were to make sure deliveries were on schedule, tasks were completed, and that everyone still had fun doing so. My responsibilities we to repair old computers by installing new Operating Systems on them, reformatting the computers and installing hard drives/CD drives. Halfway through the summer I was appointed lead employee and was assigned to oversee the completion of projects. My duties were to make sure deliveries were on schedule, tasks were completed, and that everyone still had fun doing so.